Bob Tomes Ford - Service Center

Great services - as usual! Having bought both my truck and my wife's car from Bob Tomes (twice) I always return to their Service Center for scheduled services. Both cars were s Having bought both my truck and my wife's car from Bob Tomes (twice) I always return to their Service Center for scheduled services. Both cars were serviced this week. Scheduling was simple and convenient, dropping off vehicles was easy - very polite and attentive - customer facilities are great (I was able to work online from waiting room) and transport home and back is available if needed. Many thanks to Chip Cox for being professional, efficient and friendly - explaining everything I needed to know and answer my questions honestly. See you for the next service. More

Bob Tomes is a true 5 star rated dealer I have four F-Duty work trucks on the road that I owe to Bob Tomes’s service team. They have treated me like family when I arrive and always given me I have four F-Duty work trucks on the road that I owe to Bob Tomes’s service team. They have treated me like family when I arrive and always given me 5 star service. The waiting room is clean and comfortable with refreshments. They have even helped me once to shuttle trucks to and from the dealership to help me out when they need serviced. More

William Leigan Needed front brakes replaced., received 5 STAR SERVICE! Dropped off my vehicle, took it in immediately, and drove me back to my desired location! Chip Needed front brakes replaced., received 5 STAR SERVICE! Dropped off my vehicle, took it in immediately, and drove me back to my desired location! Chip Cox the service consultant met every need and handled everything smoothly. Will recommend to everyone and always use them for my vehicles! More

Awesome service director and service advisories When I get my 2017 Ford Raptor serviced, I feel respected and appreciated by the staff. Bob tomes Ford in McKinney tx has awesome leadership with ther When I get my 2017 Ford Raptor serviced, I feel respected and appreciated by the staff. Bob tomes Ford in McKinney tx has awesome leadership with there service director in Robert Hulsey. He is very customer friendly along with his service staff. I don’t know much about the sales department but I can say that the service department s by far the best service department I ever dealt with. Robert is a great human being and he is one of the most nicest people you can ever meet. Thanks Robert More

Great Service I stopped at Bob Tomes Ford as I was traveling, because my check engine light was on. Tom Lewis checked the code to determine that it was a minor sens I stopped at Bob Tomes Ford as I was traveling, because my check engine light was on. Tom Lewis checked the code to determine that it was a minor sensor and that I could continue my trip. He was so very nice and helpful and got me back on the road quickly. He made me feel like all he cared about was getting me going again as quickly as possible. More

Customer service is excellent Sam Benitez was one of the most professional people my wife and I have delt with. His honesty and professionalism is something not seen in other auto Sam Benitez was one of the most professional people my wife and I have delt with. His honesty and professionalism is something not seen in other auto dealers. His professional attitude and time management was very impressive. I had a very quick and easy going experience. Keep up the hard work! More

Austin Horton service department review My personal experience within the 3 weeks my vehicle was getting rebuilt is that, Austin Horton was Extremely informative from start to finish, Most k My personal experience within the 3 weeks my vehicle was getting rebuilt is that, Austin Horton was Extremely informative from start to finish, Most knowledgeable and the kindest employee that I've worked with at this location. For a bit more clarification, that includes out of the entire sales department and service. If you ever need to schedule an appointment for your vehicle to be serviced, you should definitely select him. Thank you Again Austin! More

Customer Service I had a plastic piece that had come lose under the fender and was rubbing the tire. They were very busy so one of the managers came out to see what th I had a plastic piece that had come lose under the fender and was rubbing the tire. They were very busy so one of the managers came out to see what the problem was. He went out of his way to find the right screw to put back in. He did it himself and didn't charge me. Only took a few minutes. Great service. The new area is very clean. More

Make it right! My BRAND NEW 2017 Escape Titanium has spent 110 days in the service department at Bob Tomes Ford. 84 of those days are JUST since Dec 19th. The car is My BRAND NEW 2017 Escape Titanium has spent 110 days in the service department at Bob Tomes Ford. 84 of those days are JUST since Dec 19th. The car is STILL not fixed! Ford won't buy it back because the dealership wants to "move forward with the repair". But they have no idea how to fix it! My car has not even been touched by anyone at the dealership for OVER 14 days. How in the world is that acceptable in any way? Bob Tomes Ford has $36000 and i have nothing but stress, heartache and aggravation! More

Amazing people and service! We have bought from Bob Tomes Ford and had our cars serviced there and highly recommend Mr. Philip Milam! He does an amazing job in the service depart We have bought from Bob Tomes Ford and had our cars serviced there and highly recommend Mr. Philip Milam! He does an amazing job in the service department. More