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Bob Tomes Ford - Service Center

McKinney, TX

4.5
102 Reviews
Call Service Center (214) 544-5000

102 Reviews of Bob Tomes Ford - Service Center

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June 12, 2023

Provide excellent service and advise on preventable maintenance. Adviser Larry Nelson is always on point with putting the customer satisfaction first. More

by Mathis Cummings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Nelson
Report | Print
Jun 13, 2023 -

Bob Tomes Ford responded

Mathis, thank you for sharing 5-stars and noting a great experience with advisor, Larry Nelson! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

June 11, 2023

Very knowledgeable and great to work with! Will definitely continue to do business with Bob Tomes. More

by zo1coleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikel
Report | Print
Jun 11, 2023 -

Bob Tomes Ford responded

zo1coleman, thank you for sharing 5-stars! We're glad to hear our team is knowledgeable and great to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 11, 2023

I take my truck to oil change n a was messed up I almost losses my truck all the oil came out the next day now I have to ask my daughter for her car because I can't use n I don't know if More

by Cristinayogi
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Breen
Report | Print
Jun 12, 2023 -

Bob Tomes Ford responded

Christinayogi, we apologize that your vehicle experienced issues after having an oil change. We passed your note along to our leadership and our team is trying to locate your contact information based on your username so that we can reach out to to discuss your frustrations and work to better serve you. Unfortunately, we are struggling to find a match in our system. We invite you to reach our Service Manager, Hunter Hasik at hhasik@bobtomesford.com or (214) 544-5130 directly. Hunter has read your note and standing by to assist. We look forward to resolving outstanding issues and better serving you moving forward. Talk soon. Best wishes!

June 11, 2023

Check-in was smooth and efficient. Area was clean and organized. Check-out was quick and easy. Very professional service! More

by HEATER4913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pace
Report | Print
Jun 11, 2023 -

Bob Tomes Ford responded

HEATER4913, thank you for sharing 5-stars! We're happy to hear our team is professional! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 11, 2023

3 weeks to fix wiper motor and massively overpriced ($2000). Will never go back again! More

by sobanipj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mikey
Report | Print
Jun 12, 2023 -

Bob Tomes Ford responded

sobanipj, we’re sorry to hear your repair took longer than anticipated and cost more than expected. We passed your note along to our leadership and our team is trying to locate your contact information based on your username so that we can reach out to to discuss your frustrations. Unfortunately, we are struggling to find a match in our system. We invite you to reach our Service Manager, Hunter Hasik at hhasik@bobtomesford.com or (214) 544-5130 directly. Hunter has read your note and standing by to assist. We look forward to resolving outstanding issues and better serving you moving forward. Talk soon. Best wishes!

June 11, 2023

Friendly and clean dealership very busy but good customer service. Drivers who dropped people off was a very nice man More

by DFDSHULTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young guy.. can’t remember his name
Report | Print
Jun 12, 2023 -

Bob Tomes Ford responded

DFDSHULTZ, thank you for sharing 5-stars! We're happy to hear our team is friendly and nice! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

June 11, 2023

Everything went smooth, Thank you so very much to Andy Truong Andy is a true processional who always takes care of us. Jesse and Peggy Ray More

by MILLCREEKWILDLIFEREFLECTIONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Truong
Report | Print
Jun 12, 2023 -

Bob Tomes Ford responded

MILLCREEKWILDLIFEREFLECTIONS, thank you for sharing 5-stars! We're glad to hear Andy Truong is professional and provided a smooth experience! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

June 11, 2023

They do what they sat, are quick, pleasant Wait time was not very long Good More

by JANEJACOB60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of those
Report | Print
Jun 12, 2023 -

Bob Tomes Ford responded

JANEJACOB60, thank you for sharing 5-stars! We're pleased to hear our team is quick and pleasant! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

June 11, 2023

Only issue was sitting in line and watch some workers go help cars in line behind you when you haven't been helped. More

by BUCEYFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jun 12, 2023 -

Bob Tomes Ford responded

BUCEYFAMILY, thank you for sharing praise regarding your experience with us in service. We apologize for the wait and appreciate your feedback regarding our team working out of order. We will pass that feedback along and want you to know that we look forward to serving you additionally when the tiem comes. Thanks again!

June 11, 2023

The service I received was courteous, prompt. I had a recall. They called me as promised and provided the option for the replacement to be done at my home. More

by LJHAYS211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Hayden were both courteous and provided great customer service.
Report | Print
Jun 12, 2023 -

Bob Tomes Ford responded

LJHAYS211, thank you for sharing 5-stars! We're glad to hear our team provided prompt and courteous service! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

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