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Bob Tomes Ford - Service Center

McKinney, TX

4.5
104 Reviews
Call Service Center (214) 544-5000

104 Reviews of Bob Tomes Ford - Service Center

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June 11, 2023

Only issue was sitting in line and watch some workers go help cars in line behind you when you haven't been helped. More

by BUCEYFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 12, 2023 -

Bob Tomes Ford responded

BUCEYFAMILY, thank you for sharing praise regarding your experience with us in service. We apologize for the wait and appreciate your feedback regarding our team working out of order. We will pass that feedback along and want you to know that we look forward to serving you additionally when the tiem comes. Thanks again!

June 11, 2023

The service I received was courteous, prompt. I had a recall. They called me as promised and provided the option for the replacement to be done at my home. More

by LJHAYS211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Hayden were both courteous and provided great customer service.
Report | Print
Jun 12, 2023 -

Bob Tomes Ford responded

LJHAYS211, thank you for sharing 5-stars! We're glad to hear our team provided prompt and courteous service! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

June 11, 2023

Prompt and quick service. May want to consider including some kind of interior or exterior cleaning. More

by PLKAMFREELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Felton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridget Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Bob Tomes Ford responded

PLKAMFREELAND, thank you for sharing 5-stars! We're glad to hear our team provided prompt and quick service! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

June 11, 2023

10/10 great job. Professionals took care of everything and answered my questions throughout the process. More

by dunz87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Blessing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Tomes, Garrett Breen
Report | Print
Jun 12, 2023 -

Bob Tomes Ford responded

dunz87, thank you for sharing 5-stars! We're pleased to hear our team is professional and did a great job! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

June 10, 2023

I thoroghly enjoy my dealings with the dealership and have a full trust in their honesty. More

by BALLARDFAMILY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Blessing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Felton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridget Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Tomes, Garrett Breen
Report | Print
Jun 11, 2023 -

Bob Tomes Ford responded

BALLARDFAMILY5, thank you for sharing 5-stars! We're pleased to hear our team is honest and trustworthy! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 10, 2023

Efficient service, great customer service. Wish wait was shorter though; as in fewer days of car being in the shop. More

by Kwadwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Blessing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Felton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridget Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Tomes, Garrett Breen
Report | Print
Jun 11, 2023 -

Bob Tomes Ford responded

Kwadwo, thank you for sharing 5-stars! We're pleased to hear our team provides efficient service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 10, 2023

My service was great. They took me within 15 minutes and I was out over 45. Minutes great service. More

by GUY9127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Blessing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2023 -

Bob Tomes Ford responded

GUY9127, thank you for sharing 5-stars! We're pleased to hear our team provided great service! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 10, 2023

I have bought p/ups for years at Bob Tomes until this Escape. Service has been good except for a hiccup during the Covid pandemic. Keep it up. More

by MERTNJON
Recommend Dealer
Yes
Employees Worked With
Mikel
Report | Print
Jun 10, 2023 -

Bob Tomes Ford responded

MERTNJON, thank you for sharing 5-stars! We're glad to hear our team provides good service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 10, 2023

It’s service with a smile. They did what I asked and had it ready a few hours later. More

by myw1506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Dickerson and Abby Wilson
Report | Print
Jun 11, 2023 -

Bob Tomes Ford responded

myw1506, thank you for sharing 5-stars! We're glad to hear our team provides friendly service with a smile and had your vehicle ready quickly! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 10, 2023

The service is excellent and technicians are customer friendly. The recall went quickly and I would use Bob Tomes Ford again. More

by LCOLLINS46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikel
Report | Print
Jun 11, 2023 -

Bob Tomes Ford responded

LCOLLINS46, thank you for sharing 5-stars! We're pleased to hear our team is friendly and provides excellent service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

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