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Bob Tomes Ford - Service Center

McKinney, TX

4.5
104 Reviews
Call Service Center (214) 544-5000

104 Reviews of Bob Tomes Ford - Service Center

Sort by
June 09, 2023

Mr. Perez was awesome. He was kind, informing, and helped quicker than expected with very high quality service. More

by KAANDEMIRYUREK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Perez who helped with my service
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Jun 10, 2023 -

Bob Tomes Ford responded

KAANDEMIRYUREK, thank you for sharing 5-stars! We're pleased to hear Mr. Perez is awesome! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 09, 2023

Very friendly, easy to work with and quality in getting all the answers to all my questions, specially Emily Castillo. She was angel I got the truck of my dreams because of her. Thank you More

by Jevema76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2023 -

Bob Tomes Ford responded

Jevema76, thank you for sharing 5 stars! We're happy to hear Emily Castillo and the rest of our team is friendly and easy to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 09, 2023

Brodie in service was amazing. Quick, efficient, everything delivered as promised!! Go see him for any of your car service needs More

by T.NIXON222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brodie Seeker
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Jun 09, 2023 -

Bob Tomes Ford responded

T.NIXON222, thank you for sharing 5 stars! We're glad to hear Brodie is quick and efficient! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 09, 2023

Great service, nice people. Fast and friendly upgrade done to my computer and fix of the brakes. More

by FIRSTSTRIKE1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan in service.
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Jun 09, 2023 -

Bob Tomes Ford responded

FIRSTSTRIKE1, thank you for sharing 5 stars! We're pleased to hear our team is fast and friendly! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 09, 2023

Great service! Prompt, efficient, friendly, and knowledgeable. Great communication as well. Will definitely use in the future. More

by MANDYMARKEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael and Hayden
Report | Print
Jun 09, 2023 -

Bob Tomes Ford responded

MANDYMARKEE, thank you for sharing 5 stars! We're glad to hear our team is friendly, efficient, prompt and knowledgeable! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 09, 2023

Very professional, Austin was extremely helpful. I would recommend anyone to talk to him specifically. More

by DENNISD.DAVIS05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Report | Print
Jun 09, 2023 -

Bob Tomes Ford responded

DENNISD.DAVIS05, thank you for sharing 5 stars! We're pleased to hear Austin is extremely helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 09, 2023

Great service advisor and service department. Car was done when promised and pick up was easy. More

by cjmooibroek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Felton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2023 -

Bob Tomes Ford responded

cjmooibroek, thank you for sharing 5 stars! We're happy to hear our team provides great service and pick up is easy! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 09, 2023

I come in for specific thing and end up being push to do not needed services, every time. More

by Kuolmadool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Blessing
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Felton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nixon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bridget Campbell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Castillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No, Brandon Tomes, Garrett Breen
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Jun 09, 2023 -

Bob Tomes Ford responded

kuolmadool, we apologize that you feel pressured to purchase additional services when you stop in and we appreciate you bringing it up. We passed your note along to our leadership and our team is trying to locate your contact information based on your username so that we can reach out to to discuss your frustrations and work to better serve you on future visits. Unfortunately, we are struggling to find a match in our system. We invite you to reach our Service Manager, Hunter Hasik at hhasik@bobtomesford.com or ‭(214) 544-5130‬ directly. Hunter has read your note and standing by to assist. Talk soon. Best wishes!

June 09, 2023

I've been coming here for the past 18 years and they have always taken excellent care of my car. More

by DOGLADYCMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Blessing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2023 -

Bob Tomes Ford responded

DOGLADYCMD, thank you for sharing 5 stars! We're pleased to hear our team always takes excellent care of your car! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 09, 2023

Excellent services. The teams work together to ensure your needs are met. My truck is on good hands. More

by coroml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Blessing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Felton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2023 -

Bob Tomes Ford responded

coroml, thank you for sharing 5 stars! We're happy to hear our team provides excellent service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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