Bob Tomes Ford - Service Center

Very disappointed with this dealership this is the second time i ve made an appoinenr to get my oil changed and when i show up they tell me its gonns be a 3 hour wait. What is the purpose of making an appoin time i ve made an appoinenr to get my oil changed and when i show up they tell me its gonns be a 3 hour wait. What is the purpose of making an appointment the service department is the worst i ve ever seen at any dealership and after today i will take my business elsewhere and wouldn t recommend this place to anyone More

Scheduled an appointment for a recall two days ago, and the dealer confirmed parts were in stock. Today was the earliest available appointment. Arrived at 7:00AM this morning to leave the car for repair the dealer confirmed parts were in stock. Today was the earliest available appointment. Arrived at 7:00AM this morning to leave the car for repair and was informed they no longer had the parts, and we should "try again" after Thanksgiving! When they take the appointments, they should hold the parts required. And then to suggest that the same fiasco may happen each time we try to get the recall addressed is inexcusable. Based on my apparently unrealistic expectation that confirmation they had the part, and a scheduled appointment, meant I could anticipate the repair would be performed. I spent 4 hours driving to retrieve the car from my daughter who is away at school only to be informed they no longer had the part. If they could at least have called last night, it would have saved much of the inconvenience. More

Was having a problem getting my Lincoln serviced. Jovanni, the service manager, reached out to me and asked what he could do to make it right. He took care of my issue and was in constant communicati Jovanni, the service manager, reached out to me and asked what he could do to make it right. He took care of my issue and was in constant communication while we waited for a specific part. I appreciate his reponse and the way he handled my frustration. More

Was having issues with a recall on my Raptor, had it addressed by the service manager. He was very attentive and helpful. Addressed all the issues and went beyond to see that all components were in work addressed by the service manager. He was very attentive and helpful. Addressed all the issues and went beyond to see that all components were in working order. Appreciate the fact that contact was made daily to update. This is how customers should always be treated after spending $$$ on a purchase. Thank you for your consideration! More

Joe Bass took super good care of me when I came to Bob Tomes Ford! Tomes Ford! More

Andy was outstanding along with George (picked me up to take me there). I used to drive to Rockwall for service. But last two visits there were over the top. I highly recommend you guys. Matter of fact I j take me there). I used to drive to Rockwall for service. But last two visits there were over the top. I highly recommend you guys. Matter of fact I just did this morning. Thanks, Jeff More

Terrible , worst experience ever. Never ever will I buy anything from Bob Tomes or Ford ever again. I started to write a long explanation of my experiences there but what’s the point Never ever will I buy anything from Bob Tomes or Ford ever again. I started to write a long explanation of my experiences there but what’s the point ? Nothing will change and they really don’t care anyway. Bob Tomes himself doesn’t have any pull or say so with Ford Customer Service . I got that info directly from the service manager. It’s Fords Customer Service that really made my mind up to NEVER buy another Ford product. Bob Tomes service and Daniel Suarez are the reason I’ll never buy anything from a Tomes dealership ever again….. Sorry Brandon. My advice….. stay away. They dropped the ball repeatedly, Daniel Suarez had no clue how to return a phone call and the service dept can’t repair your truck even when you give 7-8 attempts to do and you still can’t drive more than 5 miles down the road without immediately turning around and taking it back. I’m sure they call and ask me to take this review down because it “ hurts them financially “ Cody , Chase and Daniel know who I am…. We’ll not Daniel - he doesn’t return phone calls, he’s a xxxxx! More

My service advisor Andy Truong did an excellent job servicing my Ford F150 Platinum. He was waiting for me to show up on the service drive and had my truck ready right on time. Excellent service wrigh servicing my Ford F150 Platinum. He was waiting for me to show up on the service drive and had my truck ready right on time. Excellent service wrighter. More

This is my first time coming into the dealer for service. I was ready for the fact that it's more sales pitch than service. When I said that I didn't buy the care from them, they didn't really seem to care I was ready for the fact that it's more sales pitch than service. When I said that I didn't buy the care from them, they didn't really seem to care that I was there. They told me the price of an oil change was one thing, but then right on the screen was the regular oil change for half the price. I know they upsell, but it that felt dishonest above that. Now I'm still sitting here, after close to 2 hours, waiting for an oil change and the sales person/service person comes to me and says they are backed up and it will be longer. If it gets better, I'll update my post, but I'm not expecting much. Go to a good honest repair shop, the idea that a dealer is better is just silly. More