BUYER BEWARE. This is the dealership horror stories are created from. Very poorly run. This is the dealership to avoid. Not handicapped accessible at all, they send a person in walker from their service trailer with no ramp to the new main building which also isn't marked handicapped accessible, and the people aren't even there so i had to go back to the service trailer. There is no handicapped parking. Everyone is Very rude... Except in buying process. Beware of snake and false promises. Bryan Wallace is there to line his pockets with $$ and Andy(service manager) follows his orders. Dont mistake them for being weak or not knowing what they are doing, they know exactly what they are doing. In the car buying process-They make alot of promises but never follow through even when its in writing, text message etc with salesperson. Since their salesperson left, they wont stand behind any of the correspondence. Says we bought used truck as is and its not their problem even though their employee(salesman)representing them made promises. Bought used truck that they knew should have been auctioned off and instead sold it with false promises. We were duped.
No one seems to know how to return a phone call. We are going on four days now. If you show up in person, everyone is at lunch, away from desk or in a meeting.
Service department is a scam. We have complained about an issues since we bought truck in April... since before we bought vehicle, were promised it would get fixed. Amazingly they said everything was fine in April and we disagreed, the truck lost power, they cant duplicate the issues and now they are saying we owe $1300 to fix ac condenser and thats what caused truck to lose power. Umm no... Other dealerships charge $600 -$700and imagine it would be $400 if not fixed at dealership. warranty doesn't cover it. They only care about their commission and not the customer.
Would love to write a great review but its not possible.