Bommarito Cadillac St. Peters

My husband and I had a difficult situation with the purchase of our Cadillac SRX. We purchased it on Jan 31, 2010 and the next day, it would not start! With everyone out for 2 days for the holiday, w purchase of our Cadillac SRX. We purchased it on Jan 31, 2010 and the next day, it would not start! With everyone out for 2 days for the holiday, we did not hear from anyone from the dealership (since we only had e-mail addresses and the dealership number). We did finally find in the manual a number with Cadillac to obtain service. Although we did not need the car over the weekend, it was very stressful and frustrating to have just purchased a vehicle for over $25K and not be able to drive it. Cadillac came out on Monday and got it started and although it took me an entire additional day at the dealership, we were able to get a resolution with the vehicle. Eveyone was very nice and worked hard to see that we not only regained faith in the vehicle but also in the dealership, since our initial experinece was so poor. I do, however, feel that for the amount of time we spent in the purchase process, the stress of not knowing what was going on with our car for 2 days and the additional day spent at the dealership, to get everything squared away, we should have been offered some additional compensation/perks. Services which could be provided at little cost to the dealership would go a long way in showing a commitment to our product purchase. (Free Oil changes/car wash/wiper blales/etc) Thank you for listening and your concern. Ronda More

Jay: This letter is to commend you on the excellent Jay: This letter is to commend you on the excellent service we recently received from you at Bommarito Cadillac. As you are aware, my wife and I Jay: This letter is to commend you on the excellent service we recently received from you at Bommarito Cadillac. As you are aware, my wife and I had purchased our previous Cadillac from Bommarito. So when we set out to purchase a used certified Escalade, our intent was to go to Bommarito because of the good service we had previously received. Unfortunately, we thought the vehicle that we really wanted was no longer available from you and went elsewhere to find a certified Escalade. Your call and follow up on December 28th saved me from making a poor decision. You not only ensured my wife and I that we were purchasing a better vehicle at Bommarito, but you also took the time to show me how and what to look for when shopping for a certified Cadillac. My wife and I thought we understood what certified meant, but you took the time to make sure we really understood the meaning of a certified Cadillac and that not all dealers take that as serious as Bommarito. We appreciate the time that you took with us as well as having Brian personally speak with us about our purchase. The extra time that you took with us ensures that we will continue to only make our Cadillac purchases at Bommarito. We are proud to be a part of the Bommarito family! More

This is our third new car purchase from Bommarito and all of our vehicle maintenance has been performed by the dealership. We choose to return because of the friendliness of employees, excellence of workman of our vehicle maintenance has been performed by the dealership. We choose to return because of the friendliness of employees, excellence of workmanship, and their respect for the needs of the customer. Exceptionally helpful and understanding. On this visit we had one vehicle scheduled for service combined with intent for new car purchase. Service vehicle, as always, was done right and completed on schedule. the new car purchase was, again as always, a pleasant experience. We specifically waited to meet with Mr. McIntyre because he had visited with him months before when we were contemplating a new vehicle and he gave us a great deal of his time answering our questions. More

We found Andy and Neil more polite and non-pressuring than any car sales people that we have ever worked with--and in our mid-60's we have dealt with quite a few! I hope your service dept is as good a than any car sales people that we have ever worked with--and in our mid-60's we have dealt with quite a few! I hope your service dept is as good as your sales staff. Time will tell! Steve & Marjorie Baima More

From the beginning Jay Grossman treated us extremely well. He was friendly, easy to talk to, and relaxed. We never felt "pushed" toward anything. It was easy to talk to Jay about our situation, which wa well. He was friendly, easy to talk to, and relaxed. We never felt "pushed" toward anything. It was easy to talk to Jay about our situation, which was quite thorny; financially speaking. He spoke with us about what we wanted in a vehicle and never tried to talk us into somthing else. I was impressed with that! In the past I have dealt with other dealerships where they really don't care about you or what you want. I firmly believe that before you shop for a vehicle, you first shop for a dealership. Bommarito in St. Peter's MO will treat you well. Jay Grossman is a first-rate professional who sincerely cares about helping regular people like us. He and his team and his dealership are highly recommended. Five stars! More

Initially our experience was very good on the deal,and Mr. Key is probably the best saleman by far we have ever dealt with.The problem we have is with the used car section supervisor.We almost turned the Mr. Key is probably the best saleman by far we have ever dealt with.The problem we have is with the used car section supervisor.We almost turned the deal down because of this,but our vehicle is extremely satisfying to us.Never the less,we will never come to your dealership to look again and all the people we talk to are informed as well.Would you please stop sending any further e-mails due to our decision. More

Greg was very helpful at finding me the right car, he took his time with me and made me understand everything before we proceeded. Jim the finance guy was great also, did some work to find me the best ra took his time with me and made me understand everything before we proceeded. Jim the finance guy was great also, did some work to find me the best rates in town! Car looked great after it was washed too. Thanks again! More

I had worked with Jay previously to buy a used car, so when I needed another vehicle I knew I wanted to do business with him again. He really thought about what would meet our needs and helped had selecte when I needed another vehicle I knew I wanted to do business with him again. He really thought about what would meet our needs and helped had selected some cars for us to see that were perfect for us. He made the process really easy! More

Planned on buying a truck, salesman was very friendly and helpful. Drove truck I had seen on the internet that was there and liked it very much. They let me drive it home and I was pleased the way it handl helpful. Drove truck I had seen on the internet that was there and liked it very much. They let me drive it home and I was pleased the way it handled. Came back next day and negotiated a deal. More