Boucher Chevrolet of Waukesha

Never again. Never. again. Purchased my second new truck from Dave Allard here, but won't be back a third time. Dave was great, but it took 6 weeks for Ashley in t Never. again. Purchased my second new truck from Dave Allard here, but won't be back a third time. Dave was great, but it took 6 weeks for Ashley in their warranty dept to get me a warranty refund check for my old truck due to a number of clerical errors on her part as well as having extremely poor communication skills. If she were one of my employees I would have fired her. More

Scottie Senda - A Touch of Class in the Sales World We recently purchased a 2011 Yukon Denali from Scottie Senda at the Waukesha, WI Boucher Dealership. I usually dread going to dealers because of the We recently purchased a 2011 Yukon Denali from Scottie Senda at the Waukesha, WI Boucher Dealership. I usually dread going to dealers because of the pressure to buy that very second. But, Mr. Senda put a touch of class back into the vehicle buying process. He was diligent in finding a vehicle that had everything we needed or wanted AND he kept within the budget we gave him. He was patient and respectful as we took a lot of time to narrow our selection. Then, quite unexpectantly, he set up the onstar and other electronics and made sure i knew how to use all the features in this high tech truck before we left. He is a breath of fresh air the sales world! I pass his name out to everyone i lnow who is looking to buy a vehicle. Its a good hour drive, but worth it!! Thank you Scottie!! More

Great salesmanship I appreciated the well informed salesmanship of Alan Breske, his thorough guidance and his non-pushy style that allowed us to make informed decisions I appreciated the well informed salesmanship of Alan Breske, his thorough guidance and his non-pushy style that allowed us to make informed decisions for ourselves. He spent significant time us and answered our many questions. I would certainty return for his help, and recommend him to others. More

Outstanding!!! My experiences with the Boucher Group have always been a pleasure, I do not even want to imagine that I will go to another dealer, as Boucher has it a My experiences with the Boucher Group have always been a pleasure, I do not even want to imagine that I will go to another dealer, as Boucher has it all: friendly staff, nice cars, awesome prices. More

Reserve a vehicle and they sell it under your nose? I was assigned JoAnn Blake through their online service. I have been dealing with JoAnn for a few weeks, The first vehicle she thought I would be I was assigned JoAnn Blake through their online service. I have been dealing with JoAnn for a few weeks, The first vehicle she thought I would be interested in, I wasn't 100% certain, but she continued to push it as she was sure it was the correct vehicle for me. I contact other dealers in the interim. Doing more research, I said I wanted X vehicle, but it was at their Racine store. I said ok, get it and I will buy it the next day. She stated that they will not go below invoice on a vehicle, like other dealers would. Other dealers do not charge you $295 service fee either. She wanted a credit card # from me to reserve it and to "show" I was interested in buying it. The next day arrives, and I was told by her that the Racine store had a "deal" on it and will not release it to go to the Waukesha store.. When i approached her stating what was the point of me giving you my credit card #? and she replied, "it wasn't charged" I said that wasn't the point... So again, I am looking for another vehicle, another, sales person and another dealer. More

Great dealership! New Car Manager Brandon Drew introduced me to Meghan Davis in sales and between the two, worked very hard to make the deal happen that we wanted. The New Car Manager Brandon Drew introduced me to Meghan Davis in sales and between the two, worked very hard to make the deal happen that we wanted. The General Manager took time to thank us and let us know to call him if at anytime we weren't 100% satisfied. My wife and I received a SMOKING deal on our new 2015 Chevy Silverado 2500-HD-LT, 4x4 at Boucher Chevy. We are 110% happy with this dealership and our new Chevy truck! Thank you Brandon and Meghan. Mike Moretti, Waukesha, WI More

typical used car dealer....stuck with a lemon Noticed a 2010 Ford Explorer on AutoTrader and the dealership happened to be Boucher Chevrolet. The initial interaction with the sales guy was ok. I Noticed a 2010 Ford Explorer on AutoTrader and the dealership happened to be Boucher Chevrolet. The initial interaction with the sales guy was ok. I thought Kevin was a pretty honest guy and for the most part he's done what he said he would do. I had reservations about purchasing a used vehicle without any 30 day grace period and he assured me that they would stand behind it. I also purchased an extended powertrain warranty for it. The night we went to test drive the vehicle and sign paperwork we noticed an oil drip under the vehicle. That should have been our first sign to run from it like the plague. The sales guy had the leak looked at and repaired. I drove the truck for nine days and the transmission went out. They fixed it under the warranty but wanted to charge me the $100 deductible. I told them I'm not paying the deductible because I haven't even had the truck for that long. Upper management decided to waive the deductible. They kept the truck for about 16 days before they could get it fixed. I did have a loaner but having to deal with everything in Waukesha and West Bend was a huge inconvenience. I got the vehicle back and drove it and discovered that when they fixed the transmission they never re-checked the alignment so the vehicle was pulling towards the center line. They said they would align it and I had to drive 85 miles down to Waukesha again to get it taken care of. I drove it another 4 days and discovered the transmission was dripping again and along with that I had a puddle of brake fluid under the vehicle. Turns out the brake module gave out. Boucher wanted to stick me with part of the cost and after a week of their managers not returning phone calls and arguing with upper management they agreed to repair it but only if they could replace it with a used part. It took 6 days before I finally called them to see what they planned on doing. I had to deal with Boucher Corporate in order to get my problem addressed. A manager than called me and said they would fix the brake issue with no cost but only if they could repair it with a used part. Boucher Chevrolet is the epitome of slimy, used car sales people who refuse to work with customers to come to an amicable solution to the problem. They refuse to reverse the deal and now I'm stuck with a vehicle with a history of problems and a dealership who doesn't act in good faith. I would NEVER recommend buying a vehicle from these guys. More

WORST Experience The absolute worst experience EVER when buying a vehicle! Sales rep less than interested. Said "not used to having two customers at the same time" The absolute worst experience EVER when buying a vehicle! Sales rep less than interested. Said "not used to having two customers at the same time". More

the experience was wonderful everyone there was very freind We worked with Kevin L'Huillier and would recommend him as a sales person. He's very helpful, courteous and was very easy to work with. We worked with Kevin L'Huillier and would recommend him as a sales person. He's very helpful, courteous and was very easy to work with. More

David Baker Honest, energetic, sincere, hardworking salesman, wanted to get us what we needed for our family. The computer system needs a little in house updatin Honest, energetic, sincere, hardworking salesman, wanted to get us what we needed for our family. The computer system needs a little in house updating, but enjoyed working with David. More