Boucher Hyundai of Janesville - Service Center

It took almost 2 months to get the car fixed. I know this wasn't the fault of the service department, my only complaint is that communication was not the best. I only got updates when I called to I know this wasn't the fault of the service department, my only complaint is that communication was not the best. I only got updates when I called to check. More

Good n friendly no problems nice n easy They were nice to answer all my questions I go back again answer all my questions I go back again More

I was there for oil change and recalls/update Bluelink. They did not fix the problem with bluelink. I still have problems They did not fix the problem with bluelink. I still have problems More

Three recalls and only performed two because a fuse was out of stock. Now I have to make another appointment when the fuse shows up. out of stock. Now I have to make another appointment when the fuse shows up. More

Very responsive to my call and request to meet 2 hours away from dealership to view to buy!!! away from dealership to view to buy!!! More

I enjoyed the visits I made to this dealership. My salesman Zach was a pleasure to work with and held himself in a professional manner. All the inner departments (sales, finance, vehicle prep/ser My salesman Zach was a pleasure to work with and held himself in a professional manner. All the inner departments (sales, finance, vehicle prep/service seemed to work together effectively and efficiently, with communicating to make me comfortable with my purchase. More

Very good experience with sales. A little less with finance as they did not originally show us all warranty deductible information until we inquired. A little less with finance as they did not originally show us all warranty deductible information until we inquired. More

Had to reach out to service for 2017 Sonata hybrid, which had a failed engine. Service informed me of all the repairs needed, and a possibility the vehicle cannot be repaired. My plan was to purchase a used had a failed engine. Service informed me of all the repairs needed, and a possibility the vehicle cannot be repaired. My plan was to purchase a used hybrid however none could be found and I was uncomfortable with purchasing online so I talked to sales and Tim was wonderful and showing me the type of hybrid I wanted and I purchased a 2025 sonata hybrid I’m happy with the purchase. The jury is out as to whether or not the 2017 hybrid can be repaired under warranty or if it will become scrap. Jeremy in the service center was pleasant and easy to work with highly knowledgeable about the engine failure with this particular model and year. More

Told me lie after lie. Had to move my unfixed car to a different mechanic. May not buy anouther hyundai after this ecperience and ill need a new car in the next 6 mo Had to move my unfixed car to a different mechanic. May not buy anouther hyundai after this ecperience and ill need a new car in the next 6 mo More

They are very accommodating. They listened to our concerns and acted on them. Very good customer service . They listened to our concerns and acted on them. Very good customer service . More