Boucher Hyundai of Janesville - Service Center

I had a recall on my vehicle and got my appointment a month in advance yet the parts were still not there and the service manager was very disrespectful and kept my car for two days then tells me after I month in advance yet the parts were still not there and the service manager was very disrespectful and kept my car for two days then tells me after I show up to pick up the car I needed my car back. He said he would have to order the parts and it would take 2 to 4 days. So I took my car back and the parts didn’t come in for at least another month. Very unprofessional in my opinion. I had to take time off work for two days to take my kid to Madison and pick her up from Work in my Dodge truck which cost me about $100 in gas for no reason because the dealership couldn’t get there xxxx together and have the parts there ready and waiting to go to be put on and re-reset the computer, which is an hour job total. I decided I’m gonna go take it to another dealership. Service manager is very rude and unprofessional. He was supposed to text me or call me that afternoon when I dropped it off and I never got a text or a call but yet when I showed up to get the car, he had an attitude. More

Everything went smooth Everyone was friendly and had a nice waiting room. To wait for my car. nice waiting room. To wait for my car. More

I am impressed with the professionalism and quality of service! Friendly and courteous I will tell my friends and family to go here! service! Friendly and courteous I will tell my friends and family to go here! More

Ross, the service manager was very helpful in scheduling our Santa Fe Hybrid for a quick battery test. He is very knowledgeable and personal. Thank you! our Santa Fe Hybrid for a quick battery test. He is very knowledgeable and personal. Thank you! More

Courteous, friendly and professional. Was traveling, just passing through but they treated me as one of their own customers. Was able to diagnose my concern and advise promptly. Was traveling, just passing through but they treated me as one of their own customers. Was able to diagnose my concern and advise promptly. More

I brought in a 2015 Sonata with a check engine light. Staff was helpful in fully investigating the issue, which was eventually determined to be an issue with the sensor, not the engine itself. Very appre Staff was helpful in fully investigating the issue, which was eventually determined to be an issue with the sensor, not the engine itself. Very appreciative that Boucher Hyundai was able to get me in right away to get this issue resolved. More

Always have taken our car here & work & staff have been GREAT! especially Lexie, she’s gone above & beyond! Car engine had to be replaced (under warranty). I was out of town & she handled everything. K GREAT! especially Lexie, she’s gone above & beyond! Car engine had to be replaced (under warranty). I was out of town & she handled everything. Kept me informed every step of the way; anticipated my questions & had answers on the spot. She knows her stuff! Speaks to the caliber of person she is & who you hire. I’d probably follow her to any auto service garage. Not a personal friend & only met her through this car incident. She represents Boucher Hyundai to the highest! More

We have always been able to trust those who work here. They are polite and explain clearly what is being done. I do not remember the name of the person who handled my last oil change/tires etc., but he They are polite and explain clearly what is being done. I do not remember the name of the person who handled my last oil change/tires etc., but he was great. More

Service was on time for start and finish…. What more could you ask for?? Extremely satisfied What more could you ask for?? Extremely satisfied More

Salesman was polite, had good sense of humor , knowledgeable about models and option, Sales manager was proficient and also very knowledgeable. knowledgeable about models and option, Sales manager was proficient and also very knowledgeable. More