Bowditch Ford

Need to change your system. I dropped my truck in for service the day before (Wed 6/6/24) no one was available to take my keys. Tristen was on a call and finally just took the I dropped my truck in for service the day before (Wed 6/6/24) no one was available to take my keys. Tristen was on a call and finally just took them but was unable to talk with me. My appointment was for 8am Thur 6/7 for recall work and oil change/tire rotation. No call from Bowditch so by 3:40 pm I called and was put in to Tristen's voice mail. I called back after 20 mins and was told Tristen had left for the day. No one knew anything about my vehicle. They found it and told me I could pick it up. This is the second time since coming there that when Tristen leaves or is not in no one covers his work. You need to hire more people and have them trained to work together. They need to make sure they turn their customers over to another service person who then follows up on the cases. I should not have to hunt down my vehicle, you should be calling me with updates. Currently I have to rate you as POOR customer service. More

I love everything about Bowditch Ford especially the service department A very professional team of people who really cares about their customers service department A very professional team of people who really cares about their customers More

Ken did a great job in setting up my oil change and tire rotation. It all was done in a timely manner. Thanks, Randy rotation. It all was done in a timely manner. Thanks, Randy More

All work was done in a most professional manner. State inspection revealed a defective rear license plate light socket - technician repaired it very quickly. I always go to Bowditch for my state ins State inspection revealed a defective rear license plate light socket - technician repaired it very quickly. I always go to Bowditch for my state inspections. More

Very pleased with the service, car was in for a recall. It was fixed promptly. Staff super nice. It was fixed promptly. Staff super nice. More

Wait time was very short and service was extremely professional price was within my budget professional price was within my budget More

Had my rear brake pads and rotors replaced. Took about an hour and a half. Didn’t cost more than I expected it to. Took about an hour and a half. Didn’t cost more than I expected it to. More

Tristin was a rockstar! If I make an appointment for an oil change and tire rotation, I don’t expect to wait 2 hours. Also, when you say all of my tires are bad and I just If I make an appointment for an oil change and tire rotation, I don’t expect to wait 2 hours. Also, when you say all of my tires are bad and I just got a new one, I feel like the tech was not thorough in his inspection. This visit was a little disappointing. More

I have always had great customer service in particular Tristen and Mark the service manager. They have Ben responsive to my particular needs and have given me great advice! Tristen and Mark the service manager. They have Ben responsive to my particular needs and have given me great advice! More

I have been dealing with Bowditch Ford since 2004 and I take my car and truck to Bowditch for all service work. They have excellent service and specials. For service Al can't be beat. And others I have d take my car and truck to Bowditch for all service work. They have excellent service and specials. For service Al can't be beat. And others I have dealt with and got excellent service, Walter, Linda, Ellie and Dennis. More