Braman BMW Miami - Service Center

The experience is perfectly fluid. The service writer Edward, is fully professional, when issues arise he takes you through it and offers solutions. When the car is ready he contacts you sets up a pick u Edward, is fully professional, when issues arise he takes you through it and offers solutions. When the car is ready he contacts you sets up a pick up time and your car is clean and ready, nice! More

The young man at the car rental counter, who has worked there for at least the past year or two, is always nice and professional. Moreover, he’s competent! there for at least the past year or two, is always nice and professional. Moreover, he’s competent! More

The service and the service advisor, Thomas Rutigliano, was exceptional! All of my concerns were addressed appropriately. The vehicle was picked up and delivered in timely manner. was exceptional! All of my concerns were addressed appropriately. The vehicle was picked up and delivered in timely manner. More

Brought my CPO 328i in for a repair which I was told by the service department was covered yet when I take the car in for service the agent whose name I shall not mention, tells me the repair is not cover the service department was covered yet when I take the car in for service the agent whose name I shall not mention, tells me the repair is not covered and will cost over$1,000.00. Of course, I informed him I was told the opposite and left. Called another BMW dealer (not Braman affiliated), and was told repair would be covered and sure enough, it was! Stay away from Braman they will rip you off. Terrible, dishonest service department. More

Always feeling I being taken care of in a great manner. I get frequent updates during the process and the one who pickup my car call me in advance. Always a pleasure to deal with Brahman. Thanks get frequent updates during the process and the one who pickup my car call me in advance. Always a pleasure to deal with Brahman. Thanks More

Thomas Rutigliano, my service consultant, is very professional and on point with service.. But most importantly his customer service is excellent (A++).. Thank you Thomas! professional and on point with service.. But most importantly his customer service is excellent (A++).. Thank you Thomas! More

Excelente atención, muy profesional la persona de servicios que me atendió. Sin dudas Braman es el mejor BMW dealership y mejor servicio BMW de Miami. servicios que me atendió. Sin dudas Braman es el mejor BMW dealership y mejor servicio BMW de Miami. More

Peter Armstrong always goes above and beyond to make sure I am completely satisfied . East to work with when I have questions and getting me in for an appointment Great experience. I am completely satisfied . East to work with when I have questions and getting me in for an appointment Great experience. More

Service was good, once I was actually connected with a customer service rep. Despite making what I thought was a 'first thing in the morning' appt on Saturday, the wait time was long bc too many others we customer service rep. Despite making what I thought was a 'first thing in the morning' appt on Saturday, the wait time was long bc too many others were there, presumably also with appts, and not enough reps to attend to everyone. Next time, I'll look to schedule an appt during the week some time. More

Jomar Orozco is my service rep. He always makes me feel like I matter to the dealership. He is very helpful by offering choices when available. like I matter to the dealership. He is very helpful by offering choices when available. More