Braman BMW Miami - Service Center

SERVICE Well , I bring my car for service 11/22/2019, after 12 hrs of night shif , for oil change,a recall,and change back tires that have a punch. I leave ac Well , I bring my car for service 11/22/2019, after 12 hrs of night shif , for oil change,a recall,and change back tires that have a punch. I leave acar for 10 hours from 8:00am to 18:30 .yhey callme at 16:30 requestion more time for finish the work, I agrre for more time and that was the reason that I pick up at 18:30. When I arrive , the service was incomplete , Not oil change done , Not recall done , just they change the from tires, so when i ask why , they answer not enough time , for the recall they order the part , I agree with that , oil change need more time , the problem that I bringh the car was the punch back tires , the saidthat change from tire , explanation received was for stupid people. 11/27/2019 at 18:00 again the problen with the back tires , the massage , next day the tired was flat , i bring the car to service 11/29/30 , No on stock the tires , they need the carfor 2 day waiting for the tires , for the oil chande and fort the recalls I leave the car from Friday 10 am to Monday 18:00. Guest what , the first visit I pay the deductible,because additional Ipaying insurance for the tires , and this second visit they was charging again the deductible. other thing on the first visit ,when I pick up the car , they bring the wrong car , On the second visit when Iwas with my complain , all the supervisors of BMW left ,they transferme with other supervisor , I not rememberershis name , but he ignored me, he didn't look at the eyes while talking to him , at the end he talme sorry but I am not supervisor of BMW , Ican't help you. So I decide leave the car and pick up the car on the morning , and speak with any supervisor in the morning , then Thomas approached me and he ask me for five minutes , I explain him , and he apologized and he give me my car . Bad service , I have very , very bad experience , Sorry for the cashiers they were just following the protocol,but the rest was adesaster. BAD SERVICE,BAD EXPERIENCE. More

Andrew always takes great care of me, responds in a timely manner to my requests and follows up and through. Great dealership and great service! timely manner to my requests and follows up and through. Great dealership and great service! More

I called the part section for my bmw and they were super unprofessional and rude to me in the end they hang up on me I don’t recommend to work with these guys unprofessional and rude to me in the end they hang up on me I don’t recommend to work with these guys More

Service I was very happy with the service was provided. Friendly environment and great people. Definitely support this dealership and gladly giving recommenda I was very happy with the service was provided. Friendly environment and great people. Definitely support this dealership and gladly giving recommendations to others. Great job!! More

Service at Braman Motors Having my car serviced at Braman BMW is always a very positive experience. The hours are quite flexible so I don't have to wait for an appointment, ge Having my car serviced at Braman BMW is always a very positive experience. The hours are quite flexible so I don't have to wait for an appointment, getting a loaner when needed is simple and convenient, and there are weekend hours as well, so I don't need to miss work. Kristopher is wonderful to work with too! More

Excellent service by Thomas Rutigliano Highly recommend the dealership and especially Tom!! He kept me updated on the progress of the repairs. He even went to get the car from the lot when Highly recommend the dealership and especially Tom!! He kept me updated on the progress of the repairs. He even went to get the car from the lot when the cashier and other drivers were backed up. More

Great Service Went in for a routine oil change, my adviser Andrew was great, offered me a loaner and processed me quickly. I was called when the car was ready and p Went in for a routine oil change, my adviser Andrew was great, offered me a loaner and processed me quickly. I was called when the car was ready and picked it up with out a issue. More

The whole reason I keep coming back is Jomar...he is the best. Proactive and provides honest feedback/advice. He also always had a great attitude. best. Proactive and provides honest feedback/advice. He also always had a great attitude. More

At the Valet to pick up the car after service At the Valet to pick up my car after service it took 45 minutes for them to bring the car. People at the Valet Counter did not speak English and I do At the Valet to pick up my car after service it took 45 minutes for them to bring the car. People at the Valet Counter did not speak English and I don't speak Spanish. So there was communication issues. three times I asked for status of my car and all she could say was "Sit" More

Service was professional and courteous. I got there and Maruf welcomed me and explained the type of service the vehicle needed. I got a good loaner car and later that day I was contacted I got there and Maruf welcomed me and explained the type of service the vehicle needed. I got a good loaner car and later that day I was contacted when my car was ready. My car was washed and ready to go. More