Braman Bentley Miami

Similar to many other reviews here, I would give Braman Bentley zero stars if possible. The words “customer service” do not seem to exist in the vocabulary of anyone who works there. Purchasing the car its Bentley zero stars if possible. The words “customer service” do not seem to exist in the vocabulary of anyone who works there. Purchasing the car itself was smooth — but every interaction after the sale was a total nightmare. Dealing with Braman Bentley was probably the least “luxurious” experience I’ve ever had when buying anything, let alone a supposed high-end vehicle. After signing the papers for my first Bentley, everything initially seemed fine as I traveled back home to Massachusetts. Once the full payment was wired, I assumed the transaction was complete. However, despite both parties signing the purchase agreement, Braman refused to register the car unless I paid an additional $1,200+. This was described as a “safety margin,” supposedly to cover any possible miscalculation of reciprocal sales tax between Florida and Massachusetts. I was informed — two weeks after sending the full payment — that they would not even submit the registration paperwork without this arbitrary extra charge. There was absolutely no ambiguity regarding each state’s tax rates, which are publicly available and straightforward. Yet I was effectively forced to pay the extra amount, and the unused “safety margin” — which turned out to be even more than the $1,200 I paid — wasn’t refunded to me until three months later (February 1, 2026). This was the result only after management at Braman Bentley refused to acknowledge I was owed any portion of the “Safety Margin” for weeks. Once that ordeal was behind me and the car finally shipped to Massachusetts, I was told the registration would arrive in my mailbox shortly afterward. The purchase agreement was signed on November 2, 2025, and by December 25, 2025, I still hadn’t received it. Eventually, I had to go to the MA RMV myself and print a duplicate registration just so I could complete the mandatory state inspection. To make matters worse, my questions and calls went completely unanswered for long stretches of time. On one occasion, I waited nearly two weeks before anyone returned my call. This level of unresponsiveness is astonishing, especially in a sales-driven business. My assigned contact, the finance person named Austin, consistently failed to follow through or communicate. Being told by the salesperson that “Austin gets overwhelmed” is not an acceptable excuse for poor service — and ignoring customer calls certainly doesn’t make my problems go away. Overall, my experience with Braman Bentley can only be described as frustrating, unprofessional, and the complete opposite of what you would expect from a luxury dealership. Buyers should be cautious, especially when purchasing from out of state. It is apparent that a repeat customer is not something Braman Bentley is interested in Pursuing. More

The “Luxury” Experience: How Braman Motors and Bentley Redefined Customer Care (Not in a Good Way) As someone who has enjoyed the supposed “pinnacle” of luxury by purchasing multiple Bentleys from Bram Redefined Customer Care (Not in a Good Way) As someone who has enjoyed the supposed “pinnacle” of luxury by purchasing multiple Bentleys from Braman Motors, I expected a level of craftsmanship and customer service that matched the prestige. Unfortunately, what I got was a masterclass in irony. When my 4 year old $375,000 Bentley Flying Spur (30K miles) decided to quit life right after the warranty ended, I paid $600 just to tow it to the dealership. First, they quoted $26,000 to fix a coolant issue. Then, a month later, they discovered—surprise!—the engine was cracked, and I’d need to shell out $130,000 more. Apparently, Bentley’s definition of “luxury” includes the thrill of surprise engine replacements. Their idea of making me “whole” was to offer $80,000 cash and a $50,000 credit if I bought another new Bentley at full price. In other words, I’d have to dive back into a $375,000 purchase just to get a partial concession. If I chose not to buy another Bentley, they’d leave me with the bill. Other luxury brands might stand behind their product and fix such a catastrophic failure for a loyal client. Not here. Instead, they turned it into a high-stakes sales tactic. If I would have decided to take them up on their $50.000 credit offer and purchase the brand new $375,000 Flying Spur I would have lost $50K immediately in depreciation as soon as I would have driven of the lot. Now that I decided to decline the $50,000 credit. Days later they made their service department call me today to collect on the $26K repair bill, which of course I would have declined if they would have done their job right in the first place, if they would have told me the entire engine needs to be replaced. I told them to go back to their management and tell them that is is outrageous. I have been without a car now for several months and not have seen a dime from the dealership even though they signed the purchase agreement of $80,000 like a month ago. So if you’re considering the “luxury” of Bentley, just know that it might come with a side of irony and a very expensive lesson in how not to treat a customer. Good luck, and beware of what “customer care” really means here. More

Mr Hector and Mr Wesley Russell went above and beyond to rectify situation with an attitude of excellence on my Bentley Mulsanne Purchase Thank you Team Bentley Miami rectify situation with an attitude of excellence on my Bentley Mulsanne Purchase Thank you Team Bentley Miami More