Brandfon Hyundai
New Haven, CT
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 352 reviews
Even before purchasing a car here, I wanted to post a review based on the pre-sales experience I've had with this dealership, particularly Karen B., their BDC Sales consultant and my first point of conta review based on the pre-sales experience I've had with this dealership, particularly Karen B., their BDC Sales consultant and my first point of contact. Karen was transparent, affable and thoughtful. After dealing with bots, both AI generated and apparently human approximations who were mechanical in their responses, she was refreshingly human and genuinely helpful. I am not yet certain where I will buy a car so I can't speak to the post-sales experience (the only reason I omitted one star). But first impressions matter and this one was so positive, I felt compelled to share it. More
Just bought a 2025 Hyundai Elantra and I'm really happy with how everything went. I was coming from a 2020 Elantra, so I already liked the car, but the updates in the new model are really solid. The sta with how everything went. I was coming from a 2020 Elantra, so I already liked the car, but the updates in the new model are really solid. The staff made the whole process really easy — no pressure, no runaround. They were friendly, straightforward, and actually listened to what I was looking for. It didn’t feel like a sales pitch, just a good experience from start to finish. Big thanks to the team and our sales rep Jonathan for making it simple and stress-free. I’d definitely recommend them if you're in the market for a car. More
This dealership is the worst I have dealt with yet. I have never dealt with people so dishonest about their work. They lied about the work they did and produced what I am sure is a fake printed receipt I have never dealt with people so dishonest about their work. They lied about the work they did and produced what I am sure is a fake printed receipt as evidence. They lied about the price and lied about discounts. They overcharged for work that any dealership and repair shop would do for a fraction of their quote. Listen to the other reviews warning you to stay away and AVOID them at all cost. More
Excellent service. Super clean. Team dynamics are healthy and fun. They were on time and the waiting area clean/comfortable. Eric S. was my service advisor and did a Super clean. Team dynamics are healthy and fun. They were on time and the waiting area clean/comfortable. Eric S. was my service advisor and did a great job explaining everything as well as checked for any recalls. Very pleased and grateful! We have had nothing but great experiences with both our sales representative, Mike Brown, and the staff. Highly recommend! More
From start to finish, the pre-sales lady went above and beyond to find me the perfect sedan to downgrade from the SUV I was currently in. Offered me a great price on my older Santa Fe and got me into a Son beyond to find me the perfect sedan to downgrade from the SUV I was currently in. Offered me a great price on my older Santa Fe and got me into a Sonata. My Salesman was very patient and honest throughout and very knowledge about all the new bells and whistles I was not familiar with. The Sales Manager even came over and sat to chat with us. We finalized everything with a sweet woman who made a way for me to take the car home the same day. It felt like a family. Very welcoming environment. Transparent pricing. A great deal. Friendly staff every step of the way, from the initial phone call from Karen graciously answering my many questions about the trading down process and lease specials and different types of Sonatas to working with Jim who helped me learn all about the car so I would be confident driving it away, to John the manager who made me a great offer on my SUV and shared some laughs with us all the way to Sarah who handled all the financial paperwork for me. I felt like they actually liked me, not just wanted to sell me something. In my 50something years and all my car buys, this one takes the cake. They really appreciate their customers. Jim even followed up with me the next day to see how I was doing and walked me through some more features I wasn't familiar with. Just buy yourr car here. They treat you like family and make buying a car a lot stressful than it used to be More
I got my 2021 palisade from here, ive drivin it mabey 20 times since i got it in February 2024,certified pre owned, and yet i needed an oil change 2 months after i got it , now December 2024 in the same yea times since i got it in February 2024,certified pre owned, and yet i needed an oil change 2 months after i got it , now December 2024 in the same year ive owned it for 10 months, less then a year and the check engine light came on, i took it in and they told me spark plugs are bad. I spoke to the sales mgr,who then spoke to the service mgr, and worked it all out.the sales mgr took on the expense of the spark plugs, im so pleased with how the sales and service department worked together and helped me. More
Took my car to be serviced in the morning I dropped it off and they said it’d be a little while since they had to look at it, so I asked if it would be today and she said yes definitely by 3/3:30 she woul off and they said it’d be a little while since they had to look at it, so I asked if it would be today and she said yes definitely by 3/3:30 she would personally call me. So I waited patiently so I wouldn’t nag and just let them do the work if any had needed to be done. by 6 I called since it showed online they close at 8pm and a sales receptionist informed me that the service department closed at 4… I had asked if it would be today for pick up because I have work at 5am and now am without a vehicle since they never gave me a phone call and I waited by my phone for hours since I dropped it off. More
Rianna as a Salesperson and Chris in finance made this happen quickly, smoothly, and fairly. No pressure to buy things that are unnecessary, fair, pricing, honest, and accommodating. Kent often say that happen quickly, smoothly, and fairly. No pressure to buy things that are unnecessary, fair, pricing, honest, and accommodating. Kent often say that I’ve had a great experience buying a new car, but this truly was as good as it gets. thank you guys For putting a smile on my son’s face and putting us at ease, knowing that he has a reliable car to drive More
After my Hyundai Sonata was stolen by the 'Kia Boys' and later recovered by the police, I had my car towed here to be repaired. I picked this dealer because I knew the work would be done correct. Unfortunat later recovered by the police, I had my car towed here to be repaired. I picked this dealer because I knew the work would be done correct. Unfortunately, 2 months later and they have not fixed the car and always fail to call me back when I call. Even my insurance company is fed up with them as well. Nicole always says she'll call back but hardly ever does. She blames the insurance company for how long it's taking but they have receipts that shows me she's lying. More





