Brandon Mitsubishi

Not in a million years Went in hopes of finding a trusted car to fit 7 passengers. We located a GMC Acadia 2008. We were happy with what we found we took it for a test run a Went in hopes of finding a trusted car to fit 7 passengers. We located a GMC Acadia 2008. We were happy with what we found we took it for a test run and found the engine light was on. Dealer had no idea what was wrong with it but said he would find out. After we sat there debating if we are to purchase it or not. he came back to say the engine light is on due to a faulty FOP. Apparently FOP is the key remote which has nothing to do with engine light being on. I told them that we would be interested in purchasing if they could take a look at the vehicle to see why the engine light is on. He showed us the car fax which showed no issues. And said he would have us bring it in the next day to take a look and fix it for us if we purchased it due to being so late no service member was there to check it out. Long story short we got scammed purchased it and the car is already in the shop due to multiple issues. I know it’s my fault for purchasing a faulty car and knew it but they never called back to setup that appointment to get it checked out. And now I’m paying way more just to keep the car running. Car basically sat in my driveway for a week due to it not starting, no AC missing knobs, Can’t adjust my side mirrors, windows won’t roll down, and minor interior things. So much for a reliable car. I will not be going there again for anything. As for who helped not even sure it was only one person til we got to financing then worked with him who was professional. So I’m order for me to submit this review I have to pick ten people which was only two in my case so if you see your names don’t be alarmed it was so I could submit this. More

Attention to Detail I went in to buy a new car., a 2019. I was pre-approved by my bank. I still ended up with the “back and forth”. Sales person to manager. Constant coun I went in to buy a new car., a 2019. I was pre-approved by my bank. I still ended up with the “back and forth”. Sales person to manager. Constant counter offers. Finally got that worked out. Then it took them a week to get a tow hitch ordered and installed. The new car was given with less than 1/4th of a tank of gas. To cap it off, they only had one remote/key for the vehicle. They said some employee lost it. What???? So they didn’t prep this vehicle, although they had a week to do so. Makes you wonder if the missing key will be used at some point to steal the car!?!? Sorry, like Mitsubishi just not this dealership. More

Disappointed t’s been less than a month I have this NEW VEHICLE. 2019 Mitsubishi Outlander Sport. The 2nd day it went back to the shop for a horn not working. They t’s been less than a month I have this NEW VEHICLE. 2019 Mitsubishi Outlander Sport. The 2nd day it went back to the shop for a horn not working. They said it was a fuse, fixed it. Ok it happens. oh the horn worked for 1day. I have to go back to check it again. NOW The wipers in the back clean the bottom of the car not the glass. Its upside down. The BSW don’t work. After the Fabre smell was gone. The vehicle smells like xxxx. Literally.. I am very disappointed it only had 1,800 miles and lots of issues. More

Awful experience I took my 2017 Mitsubishi Mirage here after getting into a accident. My front bumper had damage. After meeting with Mitsubishi Service Manager he sai I took my 2017 Mitsubishi Mirage here after getting into a accident. My front bumper had damage. After meeting with Mitsubishi Service Manager he said he could fix it. I am not from thos area and have always had my car serviced at my local Mitsubishi dealer in NJ/PA. The bumper was on backorder. And it took a month for the bumper to get to the dealership. Every few days I would call for an update. Every time I called I could never get ahold of the Mitsubishi Service Manager. I would drive out to check on my car the 1st week to get something from my car and my car was left unlocked with the key inside the cupholder. Red flag number one. The next time I came to check in the car, its not ready. The 3rd time I came to check on the car, was told it was not ready. 4th time I physically came to check on the car the Mitsubishi Service manager was not in the office and no one could give me an update. Because of a lack of communication with Mitsubishi service manager the time I had on my rental expired and I had to pay 4 days of the regular rate out of pocket, not to mention my car was still not ready. I got ahold of the Mitsubishi service manager and explained this to him and he said that I could return the rental and he would have a loaner vehicle that I could use from the dealership. After returning my rental , I took a Lyft ride over to the dealership only to find out the loaner vehicle was totalled in a accident and there was no car for me to use. After talking with the Mitsubishi service manager, he arranged for a rental car from Hertz only to find out the local branch was now closed. After discovering this info the only open branch was at TPA Airport. The Mitsubishi service manager drove me over to the airport rental car area, dropped me off and left to go home. After getting to the rental counter at Hertz the manager told me that they do not honor these time if arrangements and that the reservation is only for the branch listed. In tears af this point, rented a car to get me through the weekend and promptly called the Mitsubishi service manager. All in all this was the absolute worst experience with any dealership I have had in my life. I would not wish what I went through on my worst enemy. Not to mention when my car was "ready" the bumper had not been painted and my two fog lights were missing. I was promised that my car was ready to go, I told the service e manager I needed my car , as I could not afford another rental. When I went to drive my car off the lot ,my gas tank was empty. At that point , I parked my car and demanded the service manager have my gas tank filled up as when it was sent into the dealer it was at half a tank. I left that day in tears and would never go back....EVER More

Detailed customer service I bought my 2016 Outlander, band new from Tampa Mitsubishi.Tampa Mitsubishi suddenly went out of business and left me hanging. Kenneth, service Manage I bought my 2016 Outlander, band new from Tampa Mitsubishi.Tampa Mitsubishi suddenly went out of business and left me hanging. Kenneth, service Manager at Brandon Mitsubishi really went out of his way to help getting my vehicle set up for all.future maintenance needs. Knew me by name, and really took the time to let me know current maintenance needed as well as what to expect on my next required maintenance visit. Gives me time to plan and set aside the proper funding, for that work. More