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Brandon Tomes Subaru - Service Center

McKinney, TX

4.6
380 Reviews

380 Reviews of Brandon Tomes Subaru - Service Center

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January 11, 2023

$189 diagnostic fee to perform a battery check seemed excessive. Ended up waving the fee only after checking with the mechanic along with my approving other work costing more than the $189 fee. More

by JIM.BALLESTRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no answer
Jan 12, 2023 -

Brandon Tomes Subaru responded

Jim, we appreciate you stopping in to have your battery checked and apologize that one of our more green associates charged you a diagnosis fee to check your battery. We agree with you that shouldn’t have happened and pleased to hear that our more tenured team member refunded the charge. We passed your feedback along to our leadership and understand that our Service Director, Edmond Elder reached out by phone yesterday and chatted with you regarding the hiccup. We want to offer our most sincere apologies for the inconvenience and thank you for your business. We look forward to better serving you moving forward. Best wishes!

January 11, 2023

Always a a a a a a a a a a a a great experience. More

by DSNOWTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Brandon Tomes Subaru responded

DSNOWTX, thank you for your 5-stars! We're glad to hear our team always provides a great experience! We look forward to serving you additionally in the future. Take care!

January 11, 2023

Promises made, promises kept. Tomes’ dealership did not disappoint again. No complaints from me at all. More

by GBADEN0501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana, Roger, Russell, Hannah.
Jan 12, 2023 -

Brandon Tomes Subaru responded

GBADEN0501, thank you for sharing 5-stars and noting a great experience with our team including Ana, Roger, Russell and Hannah! We appreciate you taking time to share positive feedback and look forward to serving you additionally moving forward. See you next time. Thanks again!

January 10, 2023

Top drawer service department and Denise Watson did a great job as Advisor in going over all items inspected. Covered what would be recommended at next servicing period and costs . Estimate of wait tim More

by TCOOKSEY2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Watson
Jan 10, 2023 -

Brandon Tomes Subaru responded

TCOOKSEY2000, thank you for sharing 5-stars. We're happy to hear Denise Watson did a great job! We appreciate your endorsement and look forward to serving you again next time. Take care!

January 09, 2023

This is the only dealership I've ever been to in my entire life where I trust them. I haven't had a single bad moment at this dealership. In general I do not trust any dealership, which is why it is st More

by GREGORYJWALLACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alana, Benjamin
Jan 09, 2023 -

Brandon Tomes Subaru responded

GREGORYJWALLACE, thank you for leaving 5-stars! We're glad to hear our team earned your trust and recommendation! We appreciate your praise and look forward to serving you additionally in the future. Take care!

January 09, 2023

always well taken care of,Russell Lilly makes sure to explain what is being done,needed to replace some air filters and he showed me the dirty ones before adding to the original list. More

by JACKL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Brandon Tomes Subaru responded

JACKL0, thank you for leaving 5-stars! We're pleased to hear Russell Lilly is explanative and always takes good care of you! We appreciate your praise and look forward to serving you additionally in the future. Take care!

January 08, 2023

Very friendly and quick! Were very helpful with my inspection and checking my grill after someone smashed a hole with a trailer hitch. More

by Lauren Salvetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russell Lilly , Kyle Shiraishi
Jan 09, 2023 -

Brandon Tomes Subaru responded

Lauren, thank you for leaving 5-stars! We're glad to hear our team was friendly and quick to serve you! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 08, 2023

To long even with an appointment, phone service was horrible, poor clean of my car. More

by carotrejos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Tomes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Brandon Tomes Subaru responded

carotrejos, we apologize that your experience with us took longer than you anticipated and want you to know we passed your feedback along to our leadership for review, but our Service Director, Edmond Elder could not locate you in our system under your user name. As such, Edmond wanted his direct contact left behind so you may reach out at your convenience. You may reach Edmond directly at eelder@brandontomessubaru.com or 214-544-5156. Edmond is anticipating your contact. We look forward to better serving you on future visits by providing better communication and and improved complimentary wash after your service. We appreciate your feedback. See you next time. Best wishes!

January 08, 2023

Fast service. SA spent time with me and gave advice on maintenance. Good experience all the way around. More

by W2MARCOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Jan 09, 2023 -

Brandon Tomes Subaru responded

W2MARCOM, thank you for leaving 5-stars! We're happy to hear our team provided fast service and a good experience! We appreciate your praise and look forward to serving you additionally in the future. Take care!

January 08, 2023

As usual, everything was handled with extreme efficiency, a pleasure doing business with your company. Thank you. More

by bigmum504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2023 -

Brandon Tomes Subaru responded

bigmum504, thank you for leaving 5-stars! We're glad to hear our team always handles things with efficiency and are a pleasure to do business with! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!