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Brandon Tomes Subaru - Service Center

McKinney, TX

4.5
380 Reviews

380 Reviews of Brandon Tomes Subaru - Service Center

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June 30, 2023

On time, quick friendly service! Making appt was easy. Even honored a coupon after service was completed. More

by STEPHANIESIMPSON707
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Denise Watson
Jun 30, 2023 -

Brandon Tomes Subaru responded

STEPHANIESIMPSON707, thank you for noting a timely experience with friendly service. We appreciate your endorsement of working with Denise! Let us know when we may serve you additionally. Thanks again!

June 30, 2023

Helpful, expeditious, expert and courteous. Lobby is comfortable. Great place to service my Forester. Thank you. Pleasure to work with Russel More

by JANDDLUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Brandon Tomes Subaru responded

JANDDLUND, thank you for sharing praise regarding our helpful, expeditious experts! We appreciate your endorsement of Russell in particular and look forward to serving you additionally when the time comes. Thanks again!

June 30, 2023

Bailey was great and for sure is 5 stars. Patrick (finance), I believe that is his name, leaves a lot to be desired. He first contact with me I took as arrogant and annoyed that I was trying More

by donaldchadwright
Recommend Dealer
Yes
Employees Worked With
Bailey from sales. , Patrick Varrassi, Clay Phillips
Jul 01, 2023 -

Brandon Tomes Subaru responded

donaldchadwright, thank you for sharing that Bailey was great to work with and the experience in finance left more to be desired. We appreciate your candid feedback and will be passing it along to our leadership. Thank you for your business and congrats on the new car! Enjoy the drive and let us know when it comes time for service! Thanks again!

June 29, 2023

All the staff was very friendly, professional and helpful. Russell has been great with communication and making sure all my concerns were addressed. More

by aprilmarble3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Venegas, Denise Watson, Hannah Borstmayer
Jun 29, 2023 -

Brandon Tomes Subaru responded

aprilmarble3, thank you for sharing 5-stars! We're pleased to hear Russell and the rest of our team is friendly, professional and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 29, 2023

Everyone in the service department is running around crazy. They need additional space to perform their tasks. Too clostraphobic for me. Great staff and took care of me. More

by FLEMINGCLAN53
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Brandon Tomes Subaru responded

FELMINGCLAN53, thank you for sharing 5-stars! We're glad to hear our team took great care of you! Additionally, thank you for noting that our team needs additional space. We appreciate your feedback and will be forwarding it to the applicable manager. We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 29, 2023

Great experience! Very efficient and friendly service. Will continue to take my car to them for any repairs. More

by abqmontanos
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Daniells, Roberto Coto, Denise Watson, Hannah Borstmayer
Jun 29, 2023 -

Brandon Tomes Subaru responded

abqmontanos, thank you for sharing 5-stars! We're happy to hear our team provided an efficient and friendly experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 29, 2023

The service people were nice and helpful , they serviced my car in less time than I expected. Nice waiting area. More

by davidh36
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Denise Watson
Jun 29, 2023 -

Brandon Tomes Subaru responded

davidh36, thank you for sharing 5-stars! We're glad to hear our team is nice and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 29, 2023

When I arrived at the service department, Luis Carlos greeted me at the door. I had questions about the fog lights and my extended service agreement, which he was able to address. He set my expectations More

by SKERKVLIET1949
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Luis Carlos ?
Jun 29, 2023 -

Brandon Tomes Subaru responded

SKERKVLIET1949, thank you for sharing 5-stars! We're glad to hear Luis Carlos is communicative and easy to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

Jun 29, 2023 -

SKERKVLIET1949 responded

It was a great experience.

June 29, 2023

The service was great. Our service guy was very helpful and even offered to buy our gas despite the long service time. More

by M4RAGZ
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Roberto Coto
Jun 29, 2023 -

Brandon Tomes Subaru responded

M4RAGZ, thank you for sharing 5-stars! We're glad to hear our team provided great service and was very helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 29, 2023

Russell provided me with excellent service. He Followed up and kept me notified at every step. Even after my vehicle was returned, he contacted the original technician to ensure that this visit More

by Kgriffin
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Coto, Hannah Borstmayer
Jun 29, 2023 -

Brandon Tomes Subaru responded

Kgriffin, thank you for sharing 5-stars! We're pleased to hear Russell provided excellent service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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