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Brandon Tomes Subaru - Service Center

McKinney, TX

4.5
380 Reviews

380 Reviews of Brandon Tomes Subaru - Service Center

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June 21, 2023

Service Advisor Jonathan Daniells was great! He really stepped up when my 2014 Crosstrek was in need of 4 new ignition coils. Jonathan is courteous, professional and very helpful. Brandon Tomes More

by Jackal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Daniells
Jun 22, 2023 -

Brandon Tomes Subaru responded

Jackal, thank you for sharing 5-stars regarding your recent service visit with Jonathan! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 21, 2023

Great service. Everyone is helpful and makes me feel comfortable with the decisions. I don’t feel they are trying to charge me for stuff I don’t need like it happen More

by omar_resto
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bailey Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Coto, Denise Watson
Jun 21, 2023 -

Brandon Tomes Subaru responded

omar, thank you for sharing 5-stars! We're happy to hear our team is helpful and made you feel comfortable! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 18, 2023

Working with Ozzy was great. This was my first time to purchase a car totally on my own, even though I am a senior female. Ozzy was never dismissive; he answered all my question More

by bcollier70
Recommend Dealer
Yes
Employees Worked With
Ozzy Sungec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana Guzman
Jun 19, 2023 -

Brandon Tomes Subaru responded

bcollier70, thank you for sharing 5-stars and noting that working with Ozzy was an excellent experience! We appreciate your endorsement and pleased to hear he answered all your questions and showed you al the features of various models. We look forward to serving you additionally in the future. Thanks again!

June 16, 2023

Service is always great with Russell Lily always great to work with has always takes care of us More

by WEGNERPMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Brandon Tomes Subaru responded

WEGNERPMM, thank you for sharing 5-stars! We're happy to hear Russell Lily is great to work with and always provides great service! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 16, 2023

Russel is the king. Thank you for knowledge and kind approach. He makes us feel in safe hands More

by aliemre80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzy Sungec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Brandon Tomes Subaru responded

aliemre80, thank you for sharing 5-stars! We're happy to hear Russel is knowledgeable and reassuring! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 16, 2023

The service was excellent. Waiting room was nice. The service done quickly and it was a good experience. More

by NORAFSTEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Daniells, Roberto Coto, Denise Watson, Hannah Borstmayer
Jun 16, 2023 -

Brandon Tomes Subaru responded

NORAFSTEWART, thank you for sharing 5-stars! We're glad to hear our team provided excellent service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 15, 2023

Really exceeded expectations for intermediate maintenance. Delivered completed vehicle ahead of promised time. Very courteous and communicative. More

by Pearcehaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Brandon Tomes Subaru responded

Pearcehaus, thank you for sharing 5-stars! We're pleased to hear our team exceeded your expectations! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 15, 2023

The finance manager was extremely helpful getting me to where I needed to be to get in the car! They took great care in getting me the vehicle safe and timely. More

by grayjerrod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Israel Gandara, Patrick Varrassi, Clay Phillips, Victor Baro, Harman Hamad, Kyle Underwood
Jun 15, 2023 -

Brandon Tomes Subaru responded

grayjerrod, thank you for sharing 5-stars! We're pleased to hear our team is extremely helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 15, 2023

Very friendly and clean. Nice waiting area. Everything about my service was presented and explained very well. More

by hatchercheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Daniells
Jun 16, 2023 -

Brandon Tomes Subaru responded

hatchercheryl, thank you for sharing 5-stars! We're happy to hear our team is friendly and explanative! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 15, 2023

Easy to work with, answers questions quickly, nice to work with. Enjoyed my experience with them. More

by D_AGOSTA1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brock Degraffenreid, Patrick Varrassi, Eniqueo "Nico" Reese, Jonathan Daniells, Denise Watson
Jun 15, 2023 -

Brandon Tomes Subaru responded

D_AGOSTA1127, thank you for sharing 5-stars! We're happy to hear our team is easy and nice to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

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