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Brickell Mazda - Service Center

Miami, FL

4.7
1,147 Reviews
Call Service Center (786) 321-0335

1,147 Reviews of Brickell Mazda - Service Center

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May 16, 2024

I went to Brickell Mazda only to get a new Key fob. The Service advisor proceeded to add an oil change and other maintenance, which I didn't not request. When I asked why he did this, he said that he h More

by GONZALEZEBRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eros Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Brickell Mazda responded

Thank you for taking the time to provide feedback through our online survey. We value your opinion and take all feedback seriously as it helps us improve our services. We are truly sorry to hear that your recent experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience or dissatisfaction you may have experienced. Rest assured that we are committed to addressing the issues you raised to ensure that they do not occur in the future. Your feedback is invaluable to us, and we appreciate the opportunity to learn from your experience. If you would like to discuss your concerns further or if there is anything specific we can do to make things right, please don't hesitate to contact us directly at Service Manger. Once again, we apologize for any shortcomings during your visit and thank you for bringing them to our attention. We hope to have the opportunity to serve you better in the future.

May 16, 2024

Buen lugar, excelente atención por parte del equipo de venta y financiamiento los recomiendo 100 % variedad de vehículos y buenas recomendaciones More

by DAYAMICABALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norlen Conesa
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May 15, 2024

Eros is an excellent employee. He's been helping me for years, and I keep buying Mazdas because of him. You should promote him to a managerial position. More

by NESSIE972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Leiva
3.0
This rating includes all reviews, with more weight given to recent reviews.
Juan C Cil
3.0
This rating includes all reviews, with more weight given to recent reviews.
Karin Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024

I went to the dealer for service and had a wonderful experience thanks to Victor. More

by opa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024

Victor Leiva is always attentive to details and very transparent. Overall, outstanding customer service. I definitely recommend Brickell Mazda Services. More

by F.J.PEREZ39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024

Muy buena atención , súper el servicio contento con todo el equipo de trabajo en especial Víctor More

by LUISTRIX2705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan C Cil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024

Easy to schedule appointments on line. Friendly and helpful employees. If you are waiting for your vehicle, a nice waiting area with a small cafeteria. More

by DESOTOMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan C Cil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024

Service drop off was easy and the shuttle service was great! service rep kept me updated the entire time. More

by ACT459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024

The team always comes through and leaves no stone unturned when it comes to servicing clients like family. More

by Eric ‘Rico’ Alayón
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024

Muy buena atención tanto del responsable que me recibió como al interior de la compañía More

by OSCARAHERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan C Cil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karin Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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