Brinson Ford of Corsicana - Service Center

I moved to Corsicana a couple of years ago and have taken my Navigator in for routine services as well as a repair. I have dealt with Jason in the service department and he has provided exceptional service my Navigator in for routine services as well as a repair. I have dealt with Jason in the service department and he has provided exceptional service each time! The dealership went above and beyond to solve a problem with a repair that was out of the ordinary. I truly appreciate all services Brinson has provided to us. More

Lincoln sent me a factory recall letter, the dealership claimed they had the parts in stock to fix it but after keeping my car the whole day they claimed they needed to order the part. That was over 2 mont claimed they had the parts in stock to fix it but after keeping my car the whole day they claimed they needed to order the part. That was over 2 months ago and they never contacted me again. More

Worst service experience I ever had. Took my car in for a recall fix. Picked it up completely broken. Turns out they didnt disconnect the battery cable while splicing wires for the bypass fix on my LCM. I re recall fix. Picked it up completely broken. Turns out they didnt disconnect the battery cable while splicing wires for the bypass fix on my LCM. I realized this after picking it up and noticing my radio or clock had not been reset. So sure enough it blew 3 fuses. 5 dollar fix for me. But 2 days of having this vehicle they refused to find the problem that they caused. It was all deflection everytime I talked to the manager. Bringing up stuff that had nothing to do with the LCM. Also had the nerve to say "I dont know that that stuff was working when you brought it in". ??? If every repair shop said this then they could literally mess anything up and not be liable. Just scam artist trying to get more money from Ford for the recall fix and possibly trying to get money from me to fix the problem they created. Definitely one of the most crooked places I ever been to. Absolute worst customer service I ever dealt with. More

Terrible customer service with the Finance Dept. xxxxxxxx and no customer service ability, no return phone calls. How hard is it to assist a customer by pushing them the transfer form to their email. Our buy and no customer service ability, no return phone calls. How hard is it to assist a customer by pushing them the transfer form to their email. Our buyer is waiting. When we purchased the truck the dealership should have changed the fuel filter on the diesel. They didn’t and it spewed diesel all the way to Houston. Oh yeah they saved a few dollars but in the end it cost them more. I would never send anyone to this dealership and Ford needs to close them down. They are a total joke expecially with all of the lying they do. More

Excellent- Will Definitely Be Back! Wasn't looking forward to taking my truck in for a service repair but my attitude was quickly changed as soon as I arrived due to the tremendous servi Wasn't looking forward to taking my truck in for a service repair but my attitude was quickly changed as soon as I arrived due to the tremendous service of all the people at Brinson. I was quickly greeted with a smile from one of their service reps Mindy who assured me everything would be taken care of in a orderly and cost efficient manner. Next I talked to Mike who talked me through everything and gave me a very good and accurate run down of all the things my truck would need, he assured me that if anything changed they would call and discuss with me before moving forward. Most of the time I feel confused about whats really happening when I leave the mechanic but thanks to Brinsons stellar team I left with a smile on my face, feeling confident that everything would be taken care efficiently. Thanks Brinson Ford More

Excellent Service Service Dept: many thanks to Bryce Polk and Jason Canady for helping me. Very professional, friendly. We are lifelong Ford Family owners and will con Service Dept: many thanks to Bryce Polk and Jason Canady for helping me. Very professional, friendly. We are lifelong Ford Family owners and will continue to be. Their knowledge and honesty goes a long way. I appreciate you both! The service cashier lady is so very sweet. More

collision appraisal not folllowed On Friday, June 13th, my 2012 Explorer was disabled and towed to Brinson Ford in Corsicana, TX. The AC break was determined to be the result of a coll On Friday, June 13th, my 2012 Explorer was disabled and towed to Brinson Ford in Corsicana, TX. The AC break was determined to be the result of a collision a week before and I requested Brinson to repair all the collision damage while it was in their shop. Two weeks later, on June 26th I picked up my Explorer, an eight hour round trip. It was covered with the same bugs it came in with. When I asked to have it washed, the service manager Chris Stevenson said “The insurance company doesn’t pay me to detail your car” I pointed out to service advisor Bryce Polk that the grill had not been repaired and repainted as specified on the appraisal, but I would discuss that with Chris when I was back home. My rental car had been turned in and I was four hours from San Antonio. Repeated calls to Chris were getting me nowhere. “I’ve got to pull the files.” “That labor charge was to cover things we didn’t get paid enough for.” “That grill was the lower one we replaced.” Finally, on July 3rd, Chris agreed to send me a check for the work not done. I tried to call Chris several times the week of the 14th to follow up. Twice we were “cut off”. No luck contacting GM Chet Fowler or either Brinson Owners either. On July 22nd I found Amanda Weaver’s name on line and she investigated my problem. Today, July 31st, I received payment. Amanda was most helpful. Nobody else was. Final note: McCombs Ford collision shop in San Antonio fixed my Explorer in TWO days, and they detailed it too! Steve Miller More

We purchased a new Ford Ranger from Brinson,and we have used the service dept for all our needs. Their prices were very competive with other dealers. The service personal are very freindly and helpful. Rec used the service dept for all our needs. Their prices were very competive with other dealers. The service personal are very freindly and helpful. Recently I stopped in with a question on my 2008 farm truck and they very helpful> More

The service I have received at Brinson has always been courteous and efficient. The representatives I have dealt with are always able to answer any questions and if they recommend more work to be done wil courteous and efficient. The representatives I have dealt with are always able to answer any questions and if they recommend more work to be done will not pressure you if you need to wait for a later date. More

Nice place to shop and the people are friendly. I would definetly buy another vehicle from the dealership. The parts for a repair seemed a littly high. definetly buy another vehicle from the dealership. The parts for a repair seemed a littly high. More