Bristol Toyota Scion

Bristol Toyota Scion
706 Metacom Avenue
Bristol, Rhode Island 02809
(401) 253-2100

Manufacturers: Toyota, Scion


Most Reviewed Employees
Barbara Azevedo Barbara Azevedo
Internet Manager
Paula Fragata Paula Fragata
New Vehicle Manager
Bruce Szumita Bruce Szumita
G.M.
Steven Axtell Steven Axtell
Sales Representative
Lynda Ramsay Lynda Ramsay
Assistant Internet Manager
Ana Teves Ana Teves
Finance Manager
Steven Blakely Steven Blakely
Sales Representative
Jes Brownell Jes Brownell
Sales Representative
Dawn Wellington Dawn Wellington
Sales Representative
Julian Schwartz Julian Schwartz
Sales Representative
Need a New Car?

Dealership Amenities
Bristol Toyota Scion Bonus Rewards Program!!!!
Online Service Appointments
Free WiFi
Cable TV
Shuttle Service
Loaner Cars-Call Service For Details
After Hours Drop-Off
Customer Lounge Area
Free Coffee
Free Loaner Cars
Pet Friendly


Twenty-Four Month Rating: 4.9/5
131 Reviews
Bristol Toyota Scion

Overall Score: 5 Star Rating4.9



About Bristol Toyota Scion
Certified: Bristol Toyota Scion
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Bristol Toyota Scion has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


libby_jonathan
5/2/2012 11:51:42 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Steven Axtell

My Review of Bristol Toyota Scion:
The entire staff at this dealer is outstanding. From the second we walked in the door, we were met with kindness and very professional service. We weren't thinking about buying a car right at that moment. We wanted to shop around a bit more. Before you know it, we are signing papers. Not because we were pushed, but because they never once pushed us into anything. We were in control of the entire sales process. Steve Axtell was the best car salesman I have ever had to deal with. I would send onyone of my family or friends to Bristol Toyota. Thanks again guys we love our car

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steve/andrea
4/10/2012 9:01:22 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steven Axtell, Barbara Azevedo, Paula Fragata

My Review of Bristol Toyota Scion:
My experience at Bristol Toyota can only be described as a true family experience. Never was I pressured into making a deal. I was treated like a family member. Thanks Steve, Pauls and Barbara.

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Bjoseph816
3/9/2012 7:04:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Barbara Azevedo, Paula Fragata

My Review of Bristol Toyota Scion:
I have been searching for a decent deal on a rav 4 for two years now and have gone to many dealerships. I have left every one of them stressed out and unhappy... Until now! At bristol toyota, The people were nice, they didn't lie, and they didn't call me a million times while I was thinking about it. I asked for a quote, they gave me one, and that's what I paid! No hassles! Everything was also extremely quick... I had my new suv the next night and they took care of EVERYTHING! I am recommending Bristol Toyota to anyone in need or want of a new or used vehicle!!!
Thank you to Paula and Jack for your wonderful service!!!

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adamjt
3/9/2012 2:15:35 PM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Barbara, Joe, Bruce, Scott

My Review of Bristol Toyota Scion:
Had some initial issues with the car after purchase, but when I brought it in for the second time the GM became personally involved and made sure that everything was done 100% right. They also comped the labor costs of some non-warranty customization that I had requested on the car to make up for the problems. Scott (service director) and Bruce (GM) were very professional throughout and I would gladly work with them again.

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nulricksen
2/21/2012 7:17:55 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ana Teves

My Review of Bristol Toyota Scion:
We felt comfortable and welcomed the minute we set foot in the dealership. Joe DeMelo as well as other employees greeted us with smiles. Bristol Toyota is a non-pressure, family style dealership, which we would recomend to anyone. We would also like to thank Ana for her professionalism and demeanor as she procured our financing. We have a Toyota dealership within 10 minutes of our home but we plan on driving the 30
minutes to Bristol Toyota to have our vehicle serviced. Kudos to Bristol Toyota,keep up the good work.
PS
The excellent web site prompted us to visit Bristol Toyota.

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ekm2x
2/17/2012 8:56:05 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jack Sousa

My Review of Bristol Toyota Scion:
Jack's a "professional", he knows his business and his cars. Jack is warm and friendly. We trusted him. We'd recommend him and dealership!

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RedsoxJudy
2/11/2012 8:07:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Barbara Azevedo, Paula Fragata, Julian Schwartz, Ana Teves

My Review of Bristol Toyota Scion:
I came back to Bristol Toyota to purchase a new Prius because my first experience with them was such a good one. This experience was equally positive and I could not be happier. Barbara Azevedo walked me through the process with honesty, competence efficiency, good humor and enormous patience. Being able to see my options online before coming to the dealership allowed me to think my purchase options through. And I got a GREAT price. Paula Fragata, a gold mine of Toyota knowledge, found a way to get me the exact car I wanted sooner than I expected. Ana Teves simplified all my financial and vehicle transfer tasks, which initially seemed daunting, so that my two-car transaction was completed without any snags or delays. And, finally, Julian Schwartz did a masterful job of introducing me to my new Prius in a way that completely demystified my first hybrid. Even though I don’t expect to need a lot of service, the friendly and efficient Bristol Toyota service department, where my Sienna goes, will be where I will take my Prius. The entire Bristol Toyota team is terrific, and will be where I will go for every car I buy.

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tanzicarty
11/19/2011 7:16:05 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Barbara Azevedo, Paula Fragata, Lynda Ramsay

My Review of Bristol Toyota Scion:
This was just the best possible experience I could have gotten and I had gone to other dealerships before Paula sold me the car of my dreams! She was like magic to work with- warm, experienced, knowledgeable, patient, honest and thorough. Not only that, but she has such passion for the Toyota products and service, and also such respect for her fellow co-workers- she really defies the stereotypes. I found all of the employees I spoke with to be similarly concerned that I had a most positive experience and assured confidence about purchasing a car from Bristol Toyota. Lynda Ramsy was superb. Barbara was direct, helpful, and efficient. Brian helped my nine-year old with her homework while I learned and made the transaction, and another gentleman gave me such fatherly advice about credit card issues. My husband was out of town, but instead of feeling vulnerable in a situation of buying a new car on my own, these people took me under their wings to make sure I got what I was looking for and then some.
But Paula was the best of all! She picked me up from my house the next day, escorted me to the bank, gave me the most patient and charming tour of the vehicle- always making time for me and caring that I understood all the functions and new technology on my new car. That was amazing, because it is a brand new model and some of these advancements she had only read about, it being the first car of that ilk on their lot. She certainly did her homework. She has also promised to look into getting snow tires for my vehicle since the Prius tires lack a little in traction to increase milage performance. I really liked that she admitted that weakness of the car in winter and respected my concern for safety over just glossing over any issues to get me to sign. As far as price goes, they matched that of another dealership and charged me less overall on some of the extras. She even had me come in the following day for more tutorials since I had a tight schedule on the day of purchase, feeling it was important that I know how to maneuver it and take advantage of all the bells and whistles right away, which I appreciated.
I will definitely service my car there even though it is a tiny bit out of my way, since I am sure I will receive wonderful treatment and look forward to seeing all the friends I made there. A most positive and amazing experience, and I even got the car I had been longing for for so long- down to every detail! I will definitely tell my friends to go to Bristol Toyota!

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Brooklyn09
10/5/2011 7:48:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paula Fragata

My Review of Bristol Toyota Scion:
I had the best experience with Paula, she was absolutely wonderful and caring about my needs of buying a new car, she was very honest with me. I had went to Toyota about 1 month prior to buying my new car and I wanted to have her help me which she did and listened to what I was looking for and what I needed and we made the deal of my purchasing my new car which I absolutely love, so I want to say thank you so much Paula for all your help you were a joy to deal with and very patient with me, I will definitely tell all my friends to come see you. Thank you so so much for all your help with me purchasing my new car and going over every option in the car also, without your help I think I would of been lost but you made it so much easier for me.

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mjeonnotte
10/3/2011 11:02:19 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Julian Schwartz

My Review of Bristol Toyota Scion:
Last Saturday was our first visit to Bristol Toyota Scion. We were greeted in the parking lot immediately by Julian Schwartz who was truly professional and courteous.

We explained to Julian our needs and wants as we were looking forward to upgrade to another RAV 4. Julian introduced us to Bruce Szumita, Manager of Bristol Toyota, and the staff as they make us feel like "family". They really made the process very quick and easy.

We could not be happier with this purchase and we are looking forward to the contiuned customer service from Bristol Toyota.

I would highly recommend Bristol Toyota to anyone.

One very satisfied customer!

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