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Browns West Branch Chrysler Dodge Jeep Ram

West Branch, IA

Overview
Employees
Reviews
Vehicles
4.8
29 Reviews
Brown's has been a family-owned business since 1964. We have four stores with over 700 New and Used vehicles located in Elkader, Guttenberg, Dyersville, and West Branch. Our West Branch store is Conveniently located right off of Interstate 80 - exit 254. It's just a short drive to savings. Your Hometown dealer, no matter where your hometown may be. Our Brown's West Branch dealership has a great selection of new and used vehicles. If you're searching for a new vehicle, browse our inventory for the 300, Grand Caravan, Journey, RAM, Grand Cherokee, and Wrangler. If you would like to test drive any of these models, come down to 205 Tidewater Dr. If you're looking for a used vehicle at Brown's West Branch, we can help you there too. Browse our large selection of used Chrysler, Dodge, Jeep, and Ram vehicles as well as vehicles from other top manufacturers to find the right vehicle for you. At Brown's West Branch we believe a handshake still means something. We provide our customers with everything from vehicle repair services, and auto parts sales to vehicle loans and lease financing. If you live in Iowa City, Coralville, North Liberty, Cedar Rapids, Tipton, West Liberty, Tiffin, Hills, Lone Tree, Muscatine come visit us today at 205 Tidewater Dr and let us show you how easy the vehicle buying experience can be at Brown's West Branch.
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205 Tidewater Drive

West Branch, IA

52358

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Showing 29 reviews

March 18, 2026

They were great, polite and friendly. Proficient with the time it took for my oil change. More

by jbrasmer77
Recommend Dealer
Yes
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March 17, 2026

She always keeps you informed. Doesn't try to stick it up your xxx. Always good to her word. More

by Travishicks76
Recommend Dealer
Yes
Employees Worked With
Kim in the service department. She is good at what she does.
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March 14, 2026

Excellent service. Kind and courteous professional and knowledgable Timely service. Quick turnaround. Didn't have to wait long. More

by rjayck
Recommend Dealer
Yes
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March 13, 2026

Knowledge level of the mechanic Ryan and the Manager Joe is amazing. They have always steered me in the right direction when making decisions on my vehicles. I would never take my cars anywhere else. More

by bhugostrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Beekman, R
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March 13, 2026

I've been a customer for about 20 years. Always great service by the team. More

by icboal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 12, 2026

According to the survey instructions any further comment is optional. Quit bugging me about surveys as this may lead to a decrease in my satisfaction level. Is not my repeat business indication enough of my More

by tim.saylor
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 09, 2026

It is a great place to get service and to trade in cars. Great people More

by FSTRFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2026 -

Browns West Branch Chrysler Dodge Jeep Ram responded

Thank you for the great review! We’re glad you’ve had a good experience with both service and trading vehicles here. We appreciate your support and look forward to helping you again down the road.

March 02, 2026

Nice guys, good work. Labor costs a BIT much. But very happy with my service More

by AHENDERSIN07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
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Mar 10, 2026 -

Browns West Branch Chrysler Dodge Jeep Ram responded

Thanks for the review! We’re glad you were happy with the work and that our team took good care of you. We appreciate your business.

March 02, 2026

Did a nice job replacing the hands free device and had it installed within a few days More

by aireyfong37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2026 -

Browns West Branch Chrysler Dodge Jeep Ram responded

Thanks for your feedback and the 5 stars! Glad we could help.

March 02, 2026

I was not impressed with the waiting area, the cost of my repair and the length of time it took to fix my vehicle. More

by patricialehrman65
Recommend Dealer
No
Employees Worked With
Jason Waterman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2026 -

Browns West Branch Chrysler Dodge Jeep Ram responded

Hi Patricia. We take service very seriously here, so we are sad to hear that you were dissatisfied with the time it took. I hope you feel things were resolved when we reached out. If you have any other concerns, please contact our Guest Experience department at jwaterman@victorywithbrowns.com. We hope to see you again.

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