Brustolon Buick GMC - Service Center

Every time I look at the horrendous job they did repairing my car I feel the need to write another review of this disreputable sham of a business "Satisfaction guaranteed" was the first lie they tol repairing my car I feel the need to write another review of this disreputable sham of a business "Satisfaction guaranteed" was the first lie they told me and "We would sincerely appreciate the opportunity to amend the situation, so please contact me directly." was the last lie they told me. If I could give them less than one star I would have. They attempted a simple repair and couldn't even handle that. I specifically requested OEM parts and they used an aftermarket front piece. The color was two shades darker blue than the car. The part looks like it was installed by someone that clearly did not know what he was doing. Both the right and left side seam overlapped at the top and underlapped at the bottom. Quite a feat when the seam is less than a foot long. The gap between the front piece and the hood was three times as wide as the original. They refuse to man up and correct their mistake. I left the car with them asked them to put on a real Factory part and to do it correctly. They said they would and also take care of the rental. They did not. The rental company told me they were never contacted. They told me they talked to my insurance company. They did not. They told me my insurance company (the one they did not contact) wants me to accept the repairs and to come and pick up the vehicle. As I said, the insurance company was never contacted by them. They have had my vehicle for three weeks now and so far have refused to correct their mistake. "STAY AWAY FROM BRUSTOLON". They will lie to you at every opportunity, they will do substandard work and refuse to correct major mistakes. Worst experience I have had with any repair shop. Thank you for responding with a telephone number that’s a automated directory that doesn’t list you. It’s been a week since I sent you an email. No response. I can imagine where my email went. Your response is nothing but lip service to make it appear like you would like to take care of the horrendous job you inflicted on my vehicle. Your nothing but a bunch of crooks. More

Beware. This dealership will do whatever they can to get a dollar out of you. They convinced me to spend the money on the extended warranty on my truck but w This dealership will do whatever they can to get a dollar out of you. They convinced me to spend the money on the extended warranty on my truck but when my transmission first began to slip and show signs that it would need a rebuild they assured me that a “flush and fill” of transmission fluid would fix the issue. Fast forward to being JUST over my warranty mileage, SURPRISE… my transmission needs to be replaced and they are right there ready to take the $5,000 from me. When I explained how this should have been addressed last time I brought it in the service manager said to me “what would you have wanted me to do back then it wasn’t under warranty….” Are you KIDDING me?! I am so extremely dissatisfied and disappointed in this dealership. I’m sorry I ever gave even 1 cent; I will never give them another penny.. More

I have been a loyal customer of Brustolon's for many years, having serviced and repaired many of my personal vehicles there. Today I called several times for a oil change apt.and pricing. The service d years, having serviced and repaired many of my personal vehicles there. Today I called several times for a oil change apt.and pricing. The service dept. Stated they would have to call me back. It took over 3.5 hrs for them to call me back. They told me it would be $ 39.95 Labor alone! Very disappointed to say the least. Bob D. From Stonington Ct. More