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Bryan College Station Toyota - Service Center

Bryan, TX

4.7
535 Reviews
Call Service Center (979) 776-0404

535 Reviews of Bryan College Station Toyota - Service Center

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May 03, 2025

My tech representative was very good. She worked very diligently until we got the issues resolved. It did take several weeks due to shortages apart. But she kept me up-to-date and is very More

by MSPEED42
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Bryan College Station Toyota responded

Thank you for your patience and for recognizing your tech representative’s dedication. We are glad she kept you informed and worked hard to get everything resolved despite the delays. Your understanding means a lot! Customer Relations Manager customerservice@purdygroupusa.com

May 03, 2025

Ron took care of all of my needs in a quick an efficient manner. Thank you More

by LINDABILL.MARR
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Bryan College Station Toyota responded

Thank you for sharing your experience! We are glad Ron was able to assist you promptly and effectively. We will be sure to pass along your appreciation! Customer Relations Manager customerservice@purdygroupusa.com

May 03, 2025

Justin has always been open and honest about my truck repairs. The workman, mechanics, have done a wonderful job for me as well. Thanks team members! Sandy More

by SANDYRODIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Bryan College Station Toyota responded

Thank you, Sandy! We are glad Justin and the service team have consistently provided honest communication and quality work on your truck. We willl be sure to pass along your thanks to everyone involved! Customer Relations Manager customerservice@purdygroupusa.com

May 03, 2025

Dustin was easy to work with and gave excellent service. Too bad they don't offer free car wash. More

by rickfrench72
Recommend Dealer
Yes
Employees Worked With
Dustin Holifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Bryan College Station Toyota responded

Thank you for the feedback! We are glad Dustin provided a great experience and made things easy on your end. We will certainly pass along your suggestion about the car wash—it’s always helpful to hear what could make the visit even better. Customer Relations Manager customerservice@purdygroupusa.com

May 03, 2025

I haven't had any issues with scheduling appointments or having to wait longer than the time I was given for my service. So far so good. More

by kevinyamada08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Beran
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Bryan College Station Toyota responded

We are glad to hear everything has gone smoothly with your visits so far! Thank you for sharing, and we will keep working to maintain that level of service. Customer Relations Manager customerservice@purdygroupusa.com

May 01, 2025

Carey is always fabulous and the shuttle is so convenient, punctual, friendly, and clean! Carey always takes care of all my needs! More

by HNGUTIERREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick L! , Cheyenne Black
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May 01, 2025 -

Bryan College Station Toyota responded

Thank you for the kind words! We are glad Carey continues to provide such excellent service and that the shuttle experience has been convenient and reliable. We appreciate your trust and look forward to your next visit! Customer Relations Manager customerservice@purdygroupusa.com

April 30, 2025

The service department was very efficient and they do a good job. They explained everything. More

by BEBTW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Bryan College Station Toyota responded

Thank you for the 5-star review! We are glad to hear our service team was efficient and communicative throughout your visit. We appreciate your trust and look forward to assisting you again! Customer Relations Manager customerservice@purdygroupusa.com

April 30, 2025

My service experience was great. I dropped my car off early and received a ride to work via the shuttle. The work was done in a timely manner and everyone was very pleasant. Job well More

by SKB0508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2025 -

Bryan College Station Toyota responded

Thank you for sharing your experience! We are glad everything went smoothly—from the early drop-off and shuttle ride to the timely service. We appreciate your kind words and look forward to helping again in the future! Customer Relations Manager customerservice@purdygroupusa.com

April 30, 2025

Justin has always been a great help in getting my vehicle serviced. Very professional and explains service needed. More

by FREDW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Bryan College Station Toyota responded

Thank you for your continued trust! We are glad Justin consistently provides professional and helpful service, keeping you informed every step of the way. We appreciate you coming back to see us! Customer Relations Manager customerservice@purdygroupusa.com

April 30, 2025

Dealer prohibits customers to legally carry CHL under Texas laws, but fails to provide armed security/police. Dealer also double books appointment times, oil change shouldn't take an hour. More

by Toy Yo TA Dude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Chambers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Beran
3.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Latham
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Bryan College Station Toyota responded

Thank you for your feedback. We are sorry to hear about your concerns and understand how they could impact your experience. Your input regarding scheduling and facility policies is important and will be shared with management for review. We appreciate you bringing this to our attention. Customer Relations Manager customerservice@purdygroupusa.com

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