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Bryan College Station Toyota - Service Center

Bryan, TX

4.7
501 Reviews

501 Reviews of Bryan College Station Toyota - Service Center

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April 04, 2025

59 dollars for labor for an oil change and oil filter is an insult to the customer. and paying for your shop towels is stupid. More

by BWH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Dowling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Holifield
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Bryan College Station Toyota responded

Thank you for your feedback. We are sorry to hear you were unhappy with the pricing. We always strive to be transparent and provide value with our services, but we understand your concerns and will be sure to pass them along to management. If you’d like to speak with us directly, we’re happy to discuss this further. Customer Relations Manager customerservice@purdygroupusa.com

April 03, 2025

I have been doing business with Bryan Toyota for 12 years. John your service manager and Tanner the assistant service manager are outstanding. Ali in Finance is also Outstanding. Sales is very good but More

by TBHARGROVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khurram Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Bryan College Station Toyota responded

Thank you for your loyalty and for sharing your experience! We’re thrilled to hear that John, Tanner, and Ali have provided outstanding service. We appreciate your continued support over the years. We look forward to serving you for many more years! Customer Relations Manager customerservice@purdygroupusa.com

April 03, 2025

Setting up an appointment was very easy and when I needed to change the appointment time due to a doctors appointment. Carey told me don’t worry about the service appointment time and take care of myself fi More

by floydkostelka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Bryan College Station Toyota responded

Thank you for sharing your experience! We’re glad to hear that Carey made your appointment process easy and prioritized your well-being. We appreciate your patience, and it’s great to know your service was completed quickly and to your satisfaction. We are always here to help when you need us! Customer Relations Manager customerservice@purdygroupusa.com"

April 02, 2025

Excellent experience receiving service for our vehicle. Courteous, informative, and good explanation of services to be provided. More

by cdmotal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Bryan College Station Toyota responded

Thank you for the kind words! We're glad your service visit was a positive one and that our team kept everything transparent and courteous throughout the process. We appreciate your trust and look forward to serving you again! Customer Relations Manager customerservice@purdygroupusa.com

April 02, 2025

Work on our Highlander was done in a timely manner. Justin explained all that was done. More

by PEMFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Bryan College Station Toyota responded

Thank you for the feedback! We're glad to hear that everything was completed efficiently and that Justin kept you well-informed throughout the process. We appreciate your business and hope to see you again next time! Customer Relations Manager customerservice@purdygroupusa.com

April 02, 2025

Excellent customer service, dealership was clean and everyone seemed happy to help with my truck More

by darrel.toomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Bryan College Station Toyota responded

Thank you for the great feedback. We're glad you had a positive experience and that our team made you feel welcome and well taken care of. We appreciate your business and hope you're enjoying your truck! Customer Relations Manager customerservice@purdygroupusa.com

April 01, 2025

Quick service and less expensive than I thought so am very happy with results. Justin was great! More

by AMY.JFANNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Bryan College Station Toyota responded

Thank you for the great feedback! We're happy to hear that everything went smoothly and that Justin took good care of you. We appreciate your business and hope to see you down the road again! Customer Relations Manager customerservice@purdygroupusa.com

March 31, 2025

State of the art technology meets best in class service. Truly above and beyond what your competitors are offering. More

by WIREACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Karli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Bryan College Station Toyota responded

Thank you for the incredible feedback! We're honored to hear that our technology and service stood out to you. Going above and beyond is always our goal, and we’re grateful for the opportunity to exceed your expectations. Customer Relations Manager customerservice@purdygroupusa.com

March 30, 2025

Sales was outstanding. Paige was very patient and helped me find exactly what I wanted. I have no experience with Service, hence the neutral rating. N/A was not an option t More

by PTWACH80
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeeshan Devani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Rogers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Bryan College Station Toyota responded

Thank you for sharing your experience! We're glad to hear that Paige was able to help you find exactly what you were looking for. We understand that you haven't had experience with our service department yet, and we hope you have the opportunity to see the same level of care in the future. We appreciate your feedback and look forward to assisting you again soon! Customer Relations Manager customerservice@purdygroupusa.com

March 30, 2025

Great customer experience. I would not hesitate to bring my truck back for service there. More

by stevenmurphy623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Karli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Bryan College Station Toyota responded

Thank you for sharing your experience! We're glad to hear you had a great customer experience. We look forward to helping you with your truck service in the future! Customer Relations Manager customerservice@purdygroupusa.com

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