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Bryan College Station Toyota - Service Center

Bryan, TX

4.7
501 Reviews
Call Service Center (979) 776-0404

501 Reviews of Bryan College Station Toyota - Service Center

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March 11, 2025

The wait time was very long Over two hours Normally a lot less Everything else was great More

by RUTHEMANNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Bryan College Station Toyota responded

We appreciate your feedback and apologize for the longer-than-usual wait time. We understand how valuable your time is and will continue working to improve efficiency. We're glad to hear everything else went well, and we appreciate your support! Customer Relations Manager customerservice@purdygroupusa.com

March 08, 2025

Exceptional customer service support to include technical knowledge, friendly service and timely responses to warranty queries. More

by STAMOURRR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Bryan College Station Toyota responded

Thank you for your feedback! We’re happy to hear that you received exceptional service and that our team provided you with the technical knowledge and timely responses you needed. We appreciate your kind words! Customer Relations Manager customerservice@purdygroupusa.com

March 08, 2025

Don’t follow through. Part of your service staff answers “not my job to help you”. Sad More

by rgriggs0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Dowling
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Karli
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Bryan College Station Toyota responded

We’re sorry to hear about your experience. That’s not the level of service we aim to provide. We appreciate you bringing this to our attention and would like to discuss it further if you’re open to it. Customer Relations Manager customerservice@purdygroupusa.com

March 08, 2025

knowledgeable and friendly staff are always eager to help you get the right vehicle or the right service. More

by dustinminor1970@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khurram Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hutcherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Karli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Bryan College Station Toyota responded

Thank you for the great feedback! We’re glad to hear that our knowledgeable and friendly staff were able to help you find the right vehicle and service. We appreciate your kind words! Customer Relations Manager customerservice@purdygroupusa.com

March 06, 2025

Bryan college Station Toyota allways takes great care of there customers sales services and value More

by kukuibrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2025 -

Bryan College Station Toyota responded

Thank you for your positive feedback! We appreciate your support and are glad to hear you’ve had a great experience with our sales and service team! Customer Relations Manager customerservice@purdygroupusa.com

March 05, 2025

The 12v battery on my Avalon Hybrid failed. Unfortunately, the dealership did not have a replacement in stock (not a common battery). They were able to find an alternative and install it, but i More

by MARCARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2025 -

Bryan College Station Toyota responded

Thank you for sharing your experience! We understand how frustrating it can be to deal with a battery issue, and we appreciate your patience while we find a solution. We’re glad Heather and our parts team were able to assist you and get you back on the road. If you ever need anything in the future, we’re here to help! Customer Relations Manager customerservice@purdygroupusa.com

March 05, 2025

Good service. Less than an hour. Ron B is a good advisor appreciate the friendly service More

by DOUGWILLIAMS1116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2025 -

Bryan College Station Toyota responded

Thank you for your feedback! We're glad to hear you had a great experience and that Ron took good care of you. We appreciate your support and look forward to serving you again! Customer Relations Manager customerservice@purdygroupusa.com

March 05, 2025

Easy drop off/ pick up process with no delays. Friendly staff and accommodating my schedule. More

by REX.JANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2025 -

Bryan College Station Toyota responded

Thank you for your feedback! We’re glad to hear the drop-off and pick-up process was smooth and that our team could accommodate your schedule. We appreciate your support and look forward to serving you again. Customer Relations Manager customerservice@purdygroupusa.com

March 04, 2025

Carey is great and Toyota BCS always services my car and they do a great job! More

by adrian_trd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Bryan College Station Toyota responded

Thank you for your kind words! We're glad to hear that Carey and our team have taken great care of you and your vehicle. We appreciate your trust and look forward to serving you again! Customer Relations Manager customerservice@purdygroupusa.com

February 28, 2025

The dealership is easy to work with. The service dept. always keeps you posted on the progress of your car. Dustin is amazing, he is very professional and has great customer skills. I wa More

by fryking55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Holifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Bryan College Station Toyota responded

Thank you for your kind words! We're glad to hear that our service department kept you informed and that Dustin provided such a great experience. With your background in the food service industry, your praise for customer service means a lot! We appreciate your support and will be sure to share your feedback with Dustin and the team. Customer Relations Manager customerservice@purdygroupusa.com

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