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Bryan Subaru
Metairie , LA
2,435 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,435 Reviews of Bryan Subaru
August 14, 2025
I purchased a service package for the first 4 oil changes and tire rotation on my 2022 Outback. When I used the 3rd service the woman told me that I had 1 more service call left and that the period to use it and tire rotation on my 2022 Outback. When I used the 3rd service the woman told me that I had 1 more service call left and that the period to use it would be expired but Bryan Subaru would honor it. Well when I got to the milage on my sticker on windshield I drove to Metairie to get my Outback serviced the guy who checked me in said that the services had expired and that he would do a coupon to get it for $99.00 plus tax. First thing is that I live in Baton Rouge bought the car which is my second Outback purchased from Bryan Subaru. We did not like the people at Baton Rouge Subaru not friendly and wanted me to purchase a Outback that was not the color we wanted and it had a lot of features we didn't want. So we drove to Metairie and got a 2020 that had everything we wanted and the right color. Two years later we did the trade up program and got the 2022. I retired at the end of 2022 and my wife has Parkinsons and I'm her caregiver. So since retiring and her not driving anymore we don't have that many miles on the vehicle. So I didn't know that there was any time limit or mileage restriction on the services we purchased. We have had a few problems beginning with paying for window etching and you can't see all the numbers. I got refunded for the etching and then the second time bringing the 2022 for service oil change and tire rotation was not so good. I had marked the tires to make sure that they rotated them. Well when I got home the tires were not rotated and don't even know if oil was changed. This was very upsetting to us. The third visit went ok and the service writer said that the fourth one would be covered even though expired by the time to bring it in again. So I guess this novel about driving to Metairie and have all of this happen will probably be my last time to make that trip. My son said that he would help me for when it needs a oil change and tire rotation. Thomas Adams More
by Thomas Adams
Employees Worked With
Don't remember service writers name
March 18, 2025
Great people, good service. Experience was good, only problem was all accessories did not great installed at same. Since we live 50 miles away it required us to make another tri Experience was good, only problem was all accessories did not great installed at same. Since we live 50 miles away it required us to make another trip. More
by Ted Ponville
Employees Worked With
Andy Daigle, John Worthington, Jeff Rein, Jason Gullo, Charlette Wilright
March 18, 2025
John was so easy to work with. I usually buy Honda and Acura but so far, I am loving my new Forester. Easiest new car transaction I've ever had. I definitely would recommend Byra I usually buy Honda and Acura but so far, I am loving my new Forester. Easiest new car transaction I've ever had. I definitely would recommend Byran Subaru! More
by gailrouen
Employees Worked With
Andy Daigle, John Worthington
March 06, 2025
Love my Forester! Found just what I wanted at a good price and received a good amount on my trade in. My salesman John was great. I would highly recomment Bryan Subaru Found just what I wanted at a good price and received a good amount on my trade in. My salesman John was great. I would highly recomment Bryan Subaru.!! ***** More
by ksuino4
Employees Worked With
John Worthington
January 22, 2025
This is the first car I bought since my husband passed. I visited 5 other dealerships and the high pressure sales was more than I wanted to deal with. That’s the reason my husband ALWSYS bought our vehicle I visited 5 other dealerships and the high pressure sales was more than I wanted to deal with. That’s the reason my husband ALWSYS bought our vehicles. On a whim, I decided to visit Subaru. I was politely greeted when I walked in snd treated respectfully and felt no pressure at all. Damien was informative but no pressure. I told him I’d see him after a couple days of thought and prayer. He never bothered me. I went back again and made my decision. It was a pleasant experience. More
by Rjelm
Employees Worked With
Damien
December 10, 2024
Our salesman Josh was the best we have bought cards from him before we buy from him again I will recommend friends and family to buy from Josh at Brian Subaru him before we buy from him again I will recommend friends and family to buy from Josh at Brian Subaru More
by robmary47
Employees Worked With
Josh, Brad
