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Bryden Ford Inc.

Durand, IL

Overview
Employees
Reviews
Vehicles
4.5
46 Reviews
Located in Durand, IL, Bryden Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Bryden Ford a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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303 N Center St

Durand, IL

61024

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Showing 46 reviews

December 05, 2025

Friendly dealership and helpful when I have questions. I am confident that they always do a great job! More

by SANDAK51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Secretary
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November 11, 2025

Good job by all. Thanks!! Scot Bryden and Josh were a real pleasure to work with. More

by JGKammer
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott Bryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
George GeRue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Tukker did very good job as our sales consultant.
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October 29, 2025

They are thieves cannot trust owner, service manger, and ford master mechanic. Tried to convince me my 2025 f-150 was not under warranty. I found out there is a site on ford system to check warranty status. More

by JESSE.HASTINGS50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Bryden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manger, Chris master mechanic
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Nov 06, 2025 -

Bryden Ford Inc. responded

First off, my definition of "thief" is one who takes something without proper compensation. We have not charged you for anything in our Service Department since 2022. In June, we performed what we thought would be a Ford compensated inspection on your rear differential that Ford paid and then charged us back for, because it was maintenance. We didn't come to you asking for payment. Second, I am not a thief. My heart and conscience doesn't allow that. I never told you your truck wasn't under warranty and you didn't come to me to discuss this. I direct my team to act with honesty and integrity. I believe they have done so. Third, our Service Manager is not a thief. He hasn't charged you for anything since 2022. He didn't take any of your possessions. Fourth, our Ford Master Technician didn't steal anything from you, nor did he charge you for something he didn't do. Now, to the crux of what I believe your accusation is... We found you had a turbo charger installed on your truck. Ford didn't build it that way. In many cases, that will void your warranty on powertrain components. It wouldn't have any affect on your radio, windshield wiper motor, or any parts that aren't affected by the additional power a turbo provides. Our Service Manager said he said, "It may void your warranty." Depending upon the brand of super charger and who installed it, your whole truck may maintain coverage. He was more letting you know what could happen. We didn't deny any warranty coverage I am aware of. Again, we did not steal from you. We had a Shelby truck here this year where warranty coverage was declined on a blown engine. Neither us nor the owner of the truck knew it would be declined when he had his truck towed in. We found when getting approval for the repair cost. If it had been covered, Shelby would have paid Ford for the repair and Ford would pay us. With the proper documentation, Ford parts, and professional installation, your truck may have the same coverage available. Hopefully, your truck never needs a warrantable repair. If it does, I pray the facility you take it to can help you sort it out. In summary, we haven't done anything to steal from you, nor charge you for items you didn't receive, nor anything your accusation of "they are thieves" would entail. We provided information from something we've seen in the past to alert you to a possible concern in the future. We never said Ford voided your warranty. Of course, it shows in Ford's computer it is under warranty. It is until it isn't. We hope you get all of the warranty coverage you deserve at a facility that tells you what you want to hear. We get a lot of warranty items covered here and will continue to do so. Scott Bryden President Bryden Ford Durand, IL

October 25, 2025

Very knowledgeable staff, courteous, efficient, timely service! The Bryden family is a multi-generation dealer group that knows what customer satisfaction is all about! More

by DZPorter99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
George GeRue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2025 -

Bryden Ford Inc. responded

Thank you Wade for the very nice review! I am the third generation and might be the fourth if you count my Great Grandma helping Grandpa Bill sell one car at a time from the front yard! :) Scott Bryden

September 08, 2025

Friendly and ready to help. reassuring me that my truck will not let me stranded until I get the chance to get it back in again. The owner of the dealership should be more consi More

by calschaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bryden
2.0
This rating includes all reviews, with more weight given to recent reviews.
George GeRue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2025 -

Bryden Ford Inc. responded

Cal, I am sorry about your experience. I agree with you on the condition of the restroom when you were here. That one is an employee-only restroom that I kind of think they should look after better on their own, but I, also, agree we should have an attendant to clean it up weekly. Now, to the good news! We now have a team member who has proudly taken on the cleaning duties. He is doing a nice job. Thank you for letting me know your thoughts. Scott Bryden President Bryden Ford Durand, IL

July 19, 2025

Great service, pricing and always great dealing with them.. I will continue to get my vehicle serviced by them More

by GREG.WAYNE.GP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance department
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July 04, 2025

Everyone was nice and did he work good and fast. The service people even reset the das More

by SCHRAMMINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiefer Petrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 09, 2025

Excellent service was received. We highly recommend Bryden Ford for all of our service requirements More

by CHUCKBILLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
George GeRue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 05, 2025

Friendly service keeping me informed of progress on that service. Reminding me when next service would be needed. Friendly people in department of the billing treated me as a person not just a client. More

by LADUPNORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff. Service. 5 star
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May 30, 2025

Service Dept, and the office personal, and the owner, and the business manger, are very helpful, nice to deal with. More

by SCHRAMMINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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