Bryden Ford Inc. - Service Center

Review for Bryden Ford in Durand Illinois 112823 I contacted the service department because I needed to replace my dipstick tube. I purchased the part and decided it might be better to let a Ford dea contacted the service department because I needed to replace my dipstick tube. I purchased the part and decided it might be better to let a Ford dealership install it. I dropped off my vehicle on Sunday night November 12th. I never received a phone call or an estimate. I called them on November 14th nothing was done with my truck. On November 16th I stopped at the dealership and found the tube was rusted and they advised they needed to replace some bolts. Still no estimate. I contacted the service department on Tuesday November 21, they advised they were waiting for parts. Still no estimate no update on the status when I would see my truck. I called on Monday November 27, I was advised they needed to remove the oil pan, but it would be done on Tuesday. Still no estimate. Again, I called on Tuesday November 28th and they advised me it was being “buttoned up” and I could pick it up. When I arrived and received my bill, I was amazed how my job was done with $2,054.86 worth the labor and an additional parts and shop supplies bringing the total to $2,972.81 with one phone from them or an estimate. I WILL NOT BRING ANYTHING ELSE TO THEM EVER. I could have done the job myself for several thousand dollars less. The dealership is unprofessional, and they don’t know how to use the phone. I had no contact directly from them in 15 days they had my vehicle or any type of an estimate. I know parts fail but it costs them nothing to pick up the phone and keep a customer informed. I have been driving Ford vehicles since 1977. This wasn’t a Ford problem. Respectfully submitted, John Conevera Rockford IL More