Burlington Chrysler Dodge Jeep Ram

Some mis-communicatin happened during exchanging the emails and asking for the quoted price. I understand the situation of the current market but I have double-checked through email with the price but t emails and asking for the quoted price. I understand the situation of the current market but I have double-checked through email with the price but the sales manager surprised me with a new price $4k higher, after running my credit to get a quote for the financing option. Not blaming anyone but anyone would draw the same conclusion as they read the email as I did. More

***See Update below review*** My wife and I visited the dealership on 10/23/21. We were immediately met (in a friendly and welcoming manner) by Carl Collins upon arrival. I was in the market for a very the dealership on 10/23/21. We were immediately met (in a friendly and welcoming manner) by Carl Collins upon arrival. I was in the market for a very specific (2016-2018 GMC Sierra 1500 Denali 6.2l) truck and City had one of about a dozen within a 50 mile radius of me so I knew exactly what I was looking for and this 2018 GMC Sierra 1500 Denali with 33k miles was just it. Judging from the online pictures and ad, this one looked to be the cleanest with the lowest miles and competitively priced (relative to the other dealers and the current market). Carl pulled the truck up and it did not disappoint. Clearly, the previous (and sole)owner treated this truck as if it were a prized item. Not to take away from the professionalism of the dealership, but the truck sold itself on the spot. Moving onto the paperwork and closing the deal, Carl was very professional, intelligent and polite (not pushy at all) throughout the process of us considering if we were going to seal the deal or not. After a few minutes of consideration, it was settled and I wanted to drive the truck home. Carl and his team provided a very competitive finance % and term which I found acceptable and we began the process. Shortly after, we moved into Pete Trolene's office to finish the paperwork. This was done promptly, efficiently, and very friendly. The entire process from the test drive to driving home was handled extremely professionally. I now have my dream truck in my driveway and can thank Carl and Pete for helping me to do so! I would definitely recommend this dealership to anyone in the market for a vehicle. Thanks City! ****UPDATE 10/5/2022: When I purchased my truck, I was provided a silver customer card which included complimentary benefits up to one year later such as an oil change, tire rotation/alignment, and winter/spring safety checks, complimentary with the nearly $50,000 purchase that I had made in 10/2021. On 10/5/2022, I arrived after making an appointment to get my complimentary tire alignment as per the terms of the initial sale. I was advised that as of 10/3/2022, the dealership was no longer honoring these cards. This is due to recently being sold to new ownership that decided, abruptly, to no longer agree to terms that had been agreed upon by the previous ownership. Your opinion may differ from mine, but I believe this to be terrible business practice. I would venture to call it unethical and highly unprofessional. Again, this was not the staff on location, this is the new ownership. I can no longer support or endorse doing business with this dealership. Thank you to the 2 staff members who accomodated me and assisted with giving me 50% off of the service, but they should never even had to do that if the new owners practiced proper ethics and integrity. This is just my opinion, but I would like it to be known to any potential patrons of the dealership. Thank you. More

I got a fair deal on both sides. Fast and easy. Happy with my deal. Great warranty hopefully I won’t need to use it with my deal. Great warranty hopefully I won’t need to use it More

Bait and switch This review below is long, for the cliff's notes version: I priced out a Ram truck with one salesmen over the phone, and then a second one called me This review below is long, for the cliff's notes version: I priced out a Ram truck with one salesmen over the phone, and then a second one called me right back to finalize numbers. The second one was Reshard. We had all the details finalized via telephone conversation. He told me he put notes into the computer so that when my husband came in, it would be quick: just a test drive & sign. He also said he'd send me the numbers in writing. He did not. And therein lies the problem - the dealership couldn't get to his numbers and wanted us to pay an extra $3350 over the life of the loan, which amounts to more than 5% of the total sticker price of the car. They either think we're stupid or rich enough not to care. Neither is the truth. They wasted 2 hours of our time with this nonsense. I'll be buying elsewhere. Bottom line: Get it in writing or don't go in. FULL REVIEW: The first sales associate I spoke with over the phone went through the pricing online.With all of the discounts except the military discount, he confirmed my final price to be 54,398 over the phone. Then he indicated a 1.9% interest rate was available for 6 years if we qualified. Final cost with TTT was about 59,000, and with 12,000 down he thought we could hit $700 a month on a six year loan. I told him that if he could get me those numbers in writing we'd be in. After we hung up, my phone rang almost immediately and Reshard was on the line. Again, we went through the online pricing and he indicated I didn't qualify for one of the $1000 discounts, so my total price with tax, documents etc was approximately 60K, but, he said his floor manager Gus okayed the 1.9% (assuming we qualified) and that my final monthly payment was $712. I said, "I don't want to go over 700 a month." He said, "I'm putting everything into my system with very good notes. When you come in ask for Trevor or Gus and you will get the car at this price. If you bring the other offer you have we'll be able to give you a bigger discount and get you to $700. Just don't tell them I told you that." Obviously, I"ve heard that last line before, so I know it's not a secret. He then told me he'd send everything we discussed in writing to me. I heard nothing. I asked for the window sticker after 8pm, and he sent me that the next morning because "he was on his way home on 195 when he got that request, his department closes at 8". I wasn't concerned. Then I asked for him to send the pricing info we discussed, and said my husband wanted it in writing. He sent me only the 1.9% information interest info (nothing about down payment or monthly pricing). Since he reiterated he was not trying to waste my time, and I ran the math myself, there was no reason to believe that 12K down, 1.9% interest wouldn't come out to 712 a month. However, once my husband arrived at the dealership, the final price was significantly higher than discussed. John, the salesman who helped my husband let him know that certain discounts didn't apply if we took the 1.9% financing, and the final "best price" was an extra $7 a month for 72 months, then an extra 3 months at $719/moth + another $1000 down, taking the total for the car up $3661 or more than 5% of the sticker price & nearly 7% more than the agreed upon price. My husband left work early to get the car yesterday based on Reshard's numbers. We chose this dealership because Reshard gave me bad information, and rather than make good on his numbers, the dealership tried to convince us that a 5% price increase was not a big deal. The implications of that are the dealership either thinks we're stupid, or stupid rich & don't care about pricing - wrong on both accounts. The dealership (Reshard & whoever made the final decision not to match the numbers he gave us) has cost me vacation time, too. To be clear, we qualify for the 1.9%, Reshard's price was just "wrong". John, the salesman, was professional despite my yelling at him over the phone & I did give him the head's up I would be writing this review. he has since contacted me to "make this right". We'll see how that pans out (and I will update if he comes through). More

BEWARE! THESE PEOPLE ARE THIEVES! Beware! I purchased a 2019 Jeep Sahara in December of 2018. I do not do any off-roading, rock climbing, etc., even though the vehicle was made for tha Beware! I purchased a 2019 Jeep Sahara in December of 2018. I do not do any off-roading, rock climbing, etc., even though the vehicle was made for that purpose. Three weeks ago, I recognized a dummy light on the dashboard and immediately took it in for service. THEY TOLD ME I BROKE THE AXLE BY APPARENTLY RUNNING OVER A POTHOLE! $5,700.00 later, I finally picked up my car today. Despite NUMEROUS calls to the "General Manager", Mike Mac as they call him, he has not returned a single call! Scott, the service manager, tells you a different story every day. Just obtaining one of the parts was a nightmare! They told me it was coming out of New York as of 6/5/19. I finally asked for tracking and the tracking showed it was coming from Mexico and had never even been shipped! Their parts manager, Brian, the only person there who seems to have a brain, was on vacation. Upon his return, he had the part for me in less than 1/2 day! Scott is a huge liar. Every time you speak to him, he has a different story! My vehicle had NO damage to the outside or undercarriage, yet he claims I either hit a pothole or ran over something huge or possibly that someone hit the front of my Sahara at a high impact. He knows when you are calling and does not answer the phone. Then he tells you your call will be ready and when it is not, he claims you are a liar. Every day it's a different story! THIS PLACE IS NOT TO BE TRUSTED! They refused to allow me to speak with a Jeep representative and claimed they called them. I ended up calling Jeep myself. My rep told me that I would have to drive over a bike rack to break the axle! Ginny, the alleged "customer relations" person, called me today to say that they found mud in the undercarriage, alluding that this caused the damage! SERIOUSLY? These vehicles are made for off-roading fun, even though I never did that. My BF, back in February, drove onto wet grass which caused the mud. Once I told her I had pictures of a "barely muddy vehicle," she claimed it was something else that caused the $6,000 worth of damage. They also claimed that they would provide me with "service records" showing that my Jeep was specifically inspected for axle damage months ago. Really? Why would they have done that? Suffice it to say they did not provide those records! These people are crooks. I have to say that I would NEVER recommend anyone to this dealership! BTW, Scott promised to "work something up" in the way of a discount; however, he knew full well that he would not be there today when I picked up my Jeep and NOTHING was done. HORRIBLE HORRIBLE BUSINESS ACUMEN all the way around! More

Worst Salesman turned in my lease for another lease, still had to pay $400 turn in fee because salesman Greg L screwed us He left turned in lease car in back lot f turned in my lease for another lease, still had to pay $400 turn in fee because salesman Greg L screwed us He left turned in lease car in back lot for 3 month only to get bill saying the car had exterior damage and tire damage which was far from truth Greg never returned any calls after the deal was made Will NEVER use this dealership again Stay far away from this salesman More

Great People Talk to Carl Collins on of the best in the business And you can’t forget Gus behind the counter AWSOME guy and a great place to do business Talk to Carl Collins on of the best in the business And you can’t forget Gus behind the counter AWSOME guy and a great place to do business More

Warranty worthless Don’t buy a car from this dealership service department uses the words “valued customer “ as a joke 2018 Jeep Grand Cherokee with 5,600 miles brought Don’t buy a car from this dealership service department uses the words “valued customer “ as a joke 2018 Jeep Grand Cherokee with 5,600 miles brought in for service and left only able to go 35 mph on a major highway returning to dealership and suddenly there is water damage to car told warranties don’t cover repairs 2018 Jeep with water damage are you kidding why buy a Jeep if it can’t go through water service manager won’t even try to help 4 weeks later and the car is still there so much for service please never bring a car there for service More

Awesome experience purchasing a car Best experience purchasing a car. Femi was my sales person. No pressure and very knowledgeable- he took the time to explain all features for the vario Best experience purchasing a car. Femi was my sales person. No pressure and very knowledgeable- he took the time to explain all features for the various models I was interested in- I decided on the Jeep Cherokee Trail Hawk. Rene in Finance was also awesome- knowledgeable in all financing options and he also took the time I needed to make an informed decision. More

2018 Jeep Compass Special thanks to Mo and the entire staff. It was the easiest and efficient transaction i have ever done. The vehicle was for my wife and she is so e Special thanks to Mo and the entire staff. It was the easiest and efficient transaction i have ever done. The vehicle was for my wife and she is so excited about her new vehicle. I had the whole family with me on that day. Not ONLY is Mo a GREAT salesman, he is a GREAT FATHER!!!!! I am forever grateful how he interacted with my family HE MADE MY 2 LIL GIRLS FEEL AT HOME. AND THAT WHY I CHOSE DODGE CHRYSLER JEEP CITY AND WILL CONTINUE OUR BUSINESS! SEE YALL SOON 2019 RAM HERE I COME! More