Burlington Chrysler Dodge Jeep Ram

AVOID THIS PLACE AT ALL COSTS!! I explained my issue when I submitted the online form and again when I dropped it off on Saturday 8/11. I called Monday night for an update but the c I explained my issue when I submitted the online form and again when I dropped it off on Saturday 8/11. I called Monday night for an update but the car wasn't ready. I called Tuesday night for an update and at that time they asked me what was wrong with the car. Really? I already told them twice (and when I received my final receipt, my instructions from the original online form submission were on there, so I know they had the information the entire time). This was lie #1 from John Smith and 4 days wasted so far. Also, they were getting ready to replace a part I had just replaced 3 weeks prior, so it seemed they had no idea what they were doing. I called Wednesday but again no update. I called Thursday night and was told they were getting ready to "pinpoint" the issue. Why are they trying to pinpoint the issue on Thursday night and not on Monday morning?? I had the first appointment on Monday at 7:30am and had scheduled it 2 weeks in advance, so it's not like I'm a big surprise to anyone. Communication had begun to drop off at this point because I told him I felt I was being ignored. It became nearly impossible to get John Smith on the phone after that. Other people started to lie for him, including Justin Cantrell and the receptionist Suzanne. We're up to lies 3, 4 and 5 by this point and 6 days wasted. Called again Friday and put on hold for another huge amount of time. Finally spoke to John and was promised my car would be ready on Saturday. Called Saturday, put on hold for 20 minutes. They then told me John had to go home for a family emergency (probably another lie) and that the technician Scott didn't show up for work that day (add that to the list of lies). Also, is Scott the only technician who can work on my car? Probably not. What if he was in the hospital for a month, would I wait for a month for him to return? I highly doubt that. At this point, it seemed as if they were holding my car hostage just to get back at me. Called Monday and Tuesday, waited on hold forever, lied to each day again. I can't count how many lies we're up to by now, but it's up to day 11. Finally, Wednesday came (day 12), I called and was put on hold by Suzanne saying there were a ton of walk-ins after she hung up on me twice and tried to send me to voicemail. I was on hold so long that I drove to the dealership while still on hold. When I walked in, there were zero customers in there, so now I'm 100% positive they are lying the whole time. Now, they say they are going to release my car to me, but I had to show up in person all irate for that to happen. Were they ever going to call me on their own to say that it was ready? Definitely not. Of course, on the way out, my wife crashes into another customer's car. Now that John Smith needs my help, he comes to the phone immediately every time I call. How come when I need his help, he ducks and dodges my calls and has the staff and secretaries lie to me, but when he needs my help, he's suddenly all available?? I have never been so mistreated and lied to by one place in such a short amount of time before. I would have preferred to be told the truth and that I would need to wait than to have them make up a bunch of stuff and give me the run around for almost 2 weeks while I had no vehicle. They also charged me for an oil change I never asked for. I used to be a loyal Jeep/Chrysler owner pretty much since I've had my license and had planned on supporting my local dealership for all of my future vehicle purchases and service needs, but after this experience, I will never come there for service EVER again. I will NEVER buy any cars there (hundreds of thousands of future dollars walking away right now). In fact, I am going to switch car brands because of this. When I spoke to the sales manager about my terrible experience, he said that they had recently cleaned house on the service side and I told him that they need to do it again as soon as possible. If it was my business, I would fire the whole lot of them without hesitation, including the Service manager who has no idea what is going on right under his nose. I plan to post many reviews on the internet at every place I can find. I will tell everyone I come in contact with to never come there and never buy a car there and ask them to spread the word. I hope your dealership goes out of business. More

MOE IS THE BEST! In 2011 I met Moe at the dealership, just a kid. He sold me my 1st Ram 1500, then another in 2013 and another in 2015, then a Grand Cherokee (I hated In 2011 I met Moe at the dealership, just a kid. He sold me my 1st Ram 1500, then another in 2013 and another in 2015, then a Grand Cherokee (I hated it) the guys got me out of it and into another Ram 2017. My wife wanted a Wrangler 2015, another one. to cut it short my family has purchased 14 vehicles from Moe at City Auto, make that 15 I just bought a work van. Funny thing is all the guys that were there in 2011 when I bought my 1st, are all still working there today. Just like any business you may save a dollar here or there if you look hard enough...but the complete package of the dealership cant be beat...oh yea great fresh popcorn too! More

Great dealership, even better employees They were more than helpful! I was able to get the car I wanted and couldn’t be happier! From top to bottom the service was great. They are all friend They were more than helpful! I was able to get the car I wanted and couldn’t be happier! From top to bottom the service was great. They are all friendly in there. I purchased exactly what I wanted. I recommend everyone go there looking for a new or used car. More

Nice😀 Stand up dealer ,they do what they say will do . They are friendly , professional and nice to deal with .this is the second car that I purchased , and Stand up dealer ,they do what they say will do . They are friendly , professional and nice to deal with .this is the second car that I purchased , and I go back More

Carl collins He treated me good. He Explained everything i need to know. Very good dealership. I definitely recommend. T h a n k y o u He treated me good. He Explained everything i need to know. Very good dealership. I definitely recommend. T h a n k y o u More

Dr. Jickel Mr. hyde I would give sales and management a zero if I could for how they treated me, I bought 6 to 8 cars and trucks here and my last, I purchased a 2018 ram I would give sales and management a zero if I could for how they treated me, I bought 6 to 8 cars and trucks here and my last, I purchased a 2018 ram 1500 after the second day i notice it had a bad paint issue I called the dealership and informed the salesman he said bring it by so they can look it after looking at the truck the new car manager Mauricio Mier said "I should of look at it before I bought it this is a production line vehicle" then I heard "You didn't buy a Lamborghini", then says "I'm done with it". So I leave and contact Chrysler Corporation and tell them the problem, I didn't get anywhere, so I called the dealership and ask who their body shop was, got the name Robs Collision in Bristol, PA, I took my truck there unannounced and got an estimate for $2,000 in repairs took the estimate back to the dealer and gave it to them and they threw it the trash along with pictures I took of the paint work that were supposed go to corporate, after fighting with the dealership and Chrysler Corp for 4 weeks, Chrysler is buying me out of the truck, the dealership wanted nothing to do with it. All I had asked for was my Toyota Tundra back or another vehicle, they sold my Toyota after 3 weeks Chrysler Corp asked them to unwind the deal Dodge Chrysler Jeep City said NO, so know I lost my equity on my Tundra cause I didn't look at the trade in amount on my contract, plus I'm losing my tax credit for my new truck I bought at Cherry Hill Chrysler so I'm out about $4,000 dollars that's why Chrysler Jeep City didn't want to unwind the deal. LOOK AT YOUR CONTRACT make sure they put the correct amount for your trade. Mike Kelly in service tried his best to help I can say that!! More

Outstanding experience!! Couldn't get any better I've bought a lot of cars in the past, but my experience at City beat them all. I worked with Femi, and his no pressure, knowledgeable demeanor made I've bought a lot of cars in the past, but my experience at City beat them all. I worked with Femi, and his no pressure, knowledgeable demeanor made for an outstanding, easy experience. He knew a lot about the new Jeep JL, and what he didn't know, he was able to find out and get back to me in a timely manner. It's not often you find a salesman who has been with a dealership for 20 years, so that says a lot about the dealership and the salesman. I also dealt with Gus Orsi (Sales Manager) and Rene Galindo in finance. Rene explained everything in detail and got me in and out in a very short time. I can't say enough about how well I was treated and how smooth and easy the process was. I purchased a 2018 Jeep JL and got an outstanding deal on it. Great vehicle, outstanding customer service and an overall fantastic experience! More

Loved it Joe was a great salesman very funny and respectful i love my truck and i would recommend city auto parks to everyone i know.Yall are the best Joe was a great salesman very funny and respectful i love my truck and i would recommend city auto parks to everyone i know.Yall are the best More

Bought out my lease I bought out my lease on a jeep I bought from another dealership. I love my jeep and was hard up to find anything I wanted to replace it with, so Greg I bought out my lease on a jeep I bought from another dealership. I love my jeep and was hard up to find anything I wanted to replace it with, so Greg helped make the process of buying out my lease super easy, and low pressure. I will definitely go to them when I do finally decide to replace my jeep. More

Great service John Smith Took my jeep for an ongoing issue. John Smith in service got it fixed and under warranty, He is an asset to your service department. Took my jeep for an ongoing issue. John Smith in service got it fixed and under warranty, He is an asset to your service department. More