Burlington Hyundai - Service Center

My daughter dropped her 2010 Tucson at Burlington Hyundai with the car Running rough and Check engine light on. They diagnosed it as needing the crankshaft position sensor. We chose to do the repair our with the car Running rough and Check engine light on. They diagnosed it as needing the crankshaft position sensor. We chose to do the repair ourselves. More

My service adviser, Carolyn Adams was great and got my car serviced in the time she promised, a couple of hours. Good experience! car serviced in the time she promised, a couple of hours. Good experience! More

Best place for new cars and service. In service, Carolyn Adams is THE best, by far. In service, Carolyn Adams is THE best, by far. More

I scheduled a maintenance appointment for a broken trunk lock. In the 14-point safety inspection, they uncovered a dangerous condition in my front wheel. They offered to correct it for a very reasonable pri lock. In the 14-point safety inspection, they uncovered a dangerous condition in my front wheel. They offered to correct it for a very reasonable price, and did so. They were efficient, effective, courteous, and seemed very customer-oriented. More

My Time Doesn’t Matter A few weeks ago I called to make an appointment, the only time they had available was a Saturday. I usually get my car worked on over the week but I r A few weeks ago I called to make an appointment, the only time they had available was a Saturday. I usually get my car worked on over the week but I really needed an inspection. I tell the guy I’ll drop it off and they’ll have it all day - I’ll get my husband to give me a ride home. Well at no point did the guy tell me they work out of Subaru. I waited at Hyundai for 20 minutes (I thought they opened at 7:30, arrived at 7:45 - not a big deal) especially when I checked their hours on the door and saw it said 8am. Nothing about being at Subaru. At around 8:05, I go into the dealership to check in, maybe the desk person is running late. They said I had to go to Subaru. Alright, well it would’ve been nice to know that ahead of time. Not only is it me, but I’m also coordinating with my husband. I go into Subaru service and tell Eric that no one told me to come to Subaru when I made my appointment. He then is like well we’re always here on Saturday, but a customer who gets their service done on weekdays wouldn’t know that. He then says I could’ve only been waiting 11 minutes since they just opened and it’s not that big of a deal. First, when working in Customer Service - the customer is always right, even when they’re wrong, they’re right. And him telling me it’s not a big deal is totally uncalled for. I wouldn’t let them touch my car because I got the same uneasy feeling you’d get if you were to send your food back. What Eric should’ve said was, Gee I’m sorry, let’s find out who made the appointment so we can do a better job of coaching. Or I apologize for the inconvenience, next time we’ll always be here in Saturday’s. NOPE, none of that. I also read other reviews and got Steve Kelson’s email, never heard from him. So I guess they’re okay with letting their employees talk to their customers like that. I am super disappointed because Eric was always so great to work with and I loved my entire car buying experience but I will never, ever go back to them. More

Never Again Awful service. When I leased my car working with Branden a year and a half ago I had an excellent experience. He answered all of my question without m Awful service. When I leased my car working with Branden a year and a half ago I had an excellent experience. He answered all of my question without making me feel dumb. Knowing I wasn’t going to buy out the lease at the end, I chose to bring it to them for all maintenance so they would be familiar with the car and any issues that may have come up. Never received outstanding service from the service department but Carolyn was never rude, and I enjoyed the ease of online scheduling and the perhaps false peace of mind knowing that when my lease was up there wouldn’t be any surprises because they have known the car since the beginning. Began to feel unsafe in the car, which is very concerning given it’s only a year and a half old. I emailed Branden since he was who I had worked with, asking what my options would be to get out of the lease early, and never got a response. I called Mike and had to call him several times before I got a call back, and was told the only option was to pay the remaining balance. I later found my contract and saw that wasn’t true. And then received one of the marketing mailings in the mail offering me almost double what my remaining balance was to take it back so they could sell it as a used car. But then my brakes started making awful noises, with only 10 thousand miles on them. Ridiculous, nothing should be wrong with them at that point. Then I brought my car in for a seasonal tire rotation expecting my summer tires to be put on, not realizing that when I paid for them to be taken off and my snow tires put on in the fall, it didn’t actually happen, they just took my money, lied, and said they did it. After noticeably more difficult handling and a louder drive home, I called and they argued with me and told me that I was wrong when I told them what I thought happened, rather than offering for me to bring it back in for them to take a look. I didn’t realize I couldn’t trust the service department of the dealership from which I leased the car. I will be turning in my lease and never purchasing from them again. Update: GM contacted me because of this review and was semi-willing to work with me, which I do appreciate...but I still have a sour taste in my mouth and will not be changing my review. More