Burns Chevrolet Cadillac

Fix an airbag recall. Super easy to work with. I was worried because I have a Pontiac (no longer in existence). The service guys were great-no handoffs, let me see, can't f Super easy to work with. I was worried because I have a Pontiac (no longer in existence). The service guys were great-no handoffs, let me see, can't fit you in-none of that. Asked me when I could come in, I gave them a time and and I showed up on time. Dealership was very clean and spacious. Free wifi and coffee and leather chairs made it comfortable . But, they gave me a ride home so I wouldn't have to wait. Very nice-in a new car. Told me it would take 1 1/2 hours and they would call then come get me. Very nice! Car was ready in 90 minutes. They called, got me, and signed and left in 1 minute after arriving. More

Easy Service Process Setting up a service appointment was easy and quick. They greeted me upon arrival and the work was done on schedule. Very friendly staff. Thanks Bu Setting up a service appointment was easy and quick. They greeted me upon arrival and the work was done on schedule. Very friendly staff. Thanks Burns! More

My 2016 Colorado Freddi did an excellent job getting me my new vehicle. Her followup after the sale was spot on. She insured my vehicle looked great. Thanks Freddi! Freddi did an excellent job getting me my new vehicle. Her followup after the sale was spot on. She insured my vehicle looked great. Thanks Freddi! More

Excellent The staff there is always helpful, knowledgeable and pleasant. Service was done in a timely manner. I will definitely be returning when my vehicle nee The staff there is always helpful, knowledgeable and pleasant. Service was done in a timely manner. I will definitely be returning when my vehicle needs servicing. More

Leasing a new XT5 Cadillac I reached out to Burns Cadillac via email and got a response back from Bill Gladden. He was very helpful and not pushy but was always there to help wh I reached out to Burns Cadillac via email and got a response back from Bill Gladden. He was very helpful and not pushy but was always there to help when I came in to look at the XT5. He was more like a friend and guided me through the process. I was very pleased with the service and their professionalism. More

Recall and oil change The service was completed quicker than I thought. They did a great job! The only way it could get better is if the appointments were more convenient. The service was completed quicker than I thought. They did a great job! The only way it could get better is if the appointments were more convenient. When I have called to schedule even just an oil change multiple times the latest appointment they said is available ever is like 2:00 and that's ridiculous. I have to ask to speak to a manager before they will give me a 3:00 appointment or a Saturday appointment. More

Great service Routine service was easily scheduled online. Service consultant was friendly and eager to please. Service was completed in a timely manner for the quo Routine service was easily scheduled online. Service consultant was friendly and eager to please. Service was completed in a timely manner for the quoted price. More

Routine oil, filter, tire rotation & air filter check. I had a routine oil, filter & tire rotation. I had my air filter checked. When I left, my check engine light came on. Found out that the air filter I had a routine oil, filter & tire rotation. I had my air filter checked. When I left, my check engine light came on. Found out that the air filter was not put back properly. JP Munn corrected the problem and Kurt reset my check engine light. The service tech needs to be more careful. More

Very good Noise under vehicle, took a minute but worth it THANKS to the technician that worked in timely manner, loved the loaner car, came through for us each Noise under vehicle, took a minute but worth it THANKS to the technician that worked in timely manner, loved the loaner car, came through for us each time. More

Land Cruiser Purchase I was in the market for a used Toyota Land Cruiser and had contacted a dealer in Sanford, NC however they did not return my call. When I found a car I was in the market for a used Toyota Land Cruiser and had contacted a dealer in Sanford, NC however they did not return my call. When I found a car at Burns, they contacted me immediately; we were able to agree on a price pending a review and test drive. When we arrived, Jim Good made the process pleasant and pretty quick. I just completed a weekend trip to Charleston and I'm very pleased with my purchase. More