Busam Ford Lincoln - Service Center

My new Lincoln Aviator broke down and was towed to Busam. I was suck in a hotel room for 4 nights while they attempted to fix it. I felt that one thing after another happened. Because they recently stopped b I was suck in a hotel room for 4 nights while they attempted to fix it. I felt that one thing after another happened. Because they recently stopped being a Lincoln dealer and said they had no cars I could drive out of state to get home. Lincoln got involved and I got a rental car to drive home. 10 days later my car was ready and I drove the rental back 500 miles and drove my car home. I guess they are a small dealership and now just a Ford dealership, however I understand the owner has other dealerships. More

The job was done wonderfully but they broke my key chain and thought it was not a big deal and thought it was not a big deal More

Helpful & friendly. After having the Ranger in for a battery & other issues with programming the computer. I would have thought a complimentary oil change for having to After having the Ranger in for a battery & other issues with programming the computer. I would have thought a complimentary oil change for having to bring the truck back to the dealership several times would have been nice. More

I had to contact them after 1. 5hrs of no information. Very little explanation given. I had to ask multiple questions to find out what the issue was with my truck. When Bob in g 5hrs of no information. Very little explanation given. I had to ask multiple questions to find out what the issue was with my truck. When Bob in g info to the service desk I felt like I was talking to myself and wasn’t confident the info was passed to the technician More

Great service done in a timely manner. The people in the service department were very helpful. The people in the service department were very helpful. More

Quick and easy in and out. I always have to remain on site and appreciate the wait is not long I always have to remain on site and appreciate the wait is not long More

They were great with scheduling when to drop it off and quick to let me know what the issue was and ordered the parts, told me when to drop it off for repair and had it fixed in a short period of time just quick to let me know what the issue was and ordered the parts, told me when to drop it off for repair and had it fixed in a short period of time just like they said they would. I got a couple of other things that need fixed that they pointed out and will be scheduling to have it taken care of. I couldn't be happier More

Quick, friendly, and very professional! Always do a great job and would highly recommend them Always do a great job and would highly recommend them More

Dealership is new to me. We moved to Wilmington last year and I had to find another dealer. They did a great job with the PM and had a transmission replaced in a week. No iss We moved to Wilmington last year and I had to find another dealer. They did a great job with the PM and had a transmission replaced in a week. No issues great service More

The service was fast and the servicemen were informative and explained the issues with my car very well. Good service. and explained the issues with my car very well. Good service. More