Service, reputation and communication are several key components to this type of business.
They showed how and where the trade-in I was buying was inspected and any problems found fixed. Great online ratings here and elsewhere on the internet reassured me of the dealer's reputation. Communication was okay.
So the one weakness of the experience was communication. They replied to my intitial email with a phone call & e-mail. However, my next 2 e-mail's were met with dead silence. No "out-of-office." No "server-down." Just...silence. When I got back from a contract job in an area of the USA with no cell signal (Sprint), I called to find out what was going on. Turns out their computer system was down. It happens; it just would've been nice if there was a default reply to customer e-mails when the computer system is broken.
Buster Miles Ford give great service backed by a solid reputation. Just be sure to communicate with both phone and e-mail as their computer system can be glitchy.
I Recommend This Dealer:
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