Butler Toyota Jacksonville

Let me start off by saying this was my 5th vehicle I got from there . It was ERNIE PALMER for my first 3. Vehicle number 5 was a headache. They were true to their word and made it right! Shout out to Chris from there . It was ERNIE PALMER for my first 3. Vehicle number 5 was a headache. They were true to their word and made it right! Shout out to Chris in finance Thank you for all you did you were awesome! Hubert was the sales person. Bill really made things happen! Special shout out to the young man at the rental service his name is NATE,!!! Give him a raise! Now the question is will I return back to BUTLER TOYOTA.??. YES, More

Do yourself a favor and purchase somewhere else. Started out great with sales person Mike Ottey. Very knowledgeable and honest. Unfortunately it went very bad from there. Finance manager Chris Gonza Started out great with sales person Mike Ottey. Very knowledgeable and honest. Unfortunately it went very bad from there. Finance manager Chris Gonzalez pretends he's helping you but he's really NOT! Honored a Military discount I was entitled to but then charged me for a bogus Fidelity warranty for two yrs when the vehicle is already covered for three from the manufacturer. Everything is done in quite a rush to keep you from noticing any discrepancies and then send you home with a pen drive so you cant even review the paperwork until you get home. Requested a refund and of course after that no one is available to help. Even the so called manager " no longer works there" Save yourself a headache. I dealt with Coggin Toyota and they're much more professional and honest. More

Sales was easy in and out in under 3 hours and great customer service I would recommend! customer service I would recommend! More