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Button Chrysler Jeep Dodge Ram - Service Center

Kokomo, IN

4.6
553 Reviews
Call Service Center (765) 553-6861

553 Reviews of Button Chrysler Jeep Dodge Ram - Service Center

Sort by
December 09, 2024

It’s fine, not great, not bad. Too expensive for me, I dint want to pay$170 when I paid $120 the last time More

by jacmalreed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kolton Sandefur
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Button CDJR responded

Thank you for your feedback. We understand your concerns about pricing and apologize for any confusion regarding the cost of services. We strive to provide fair and competitive pricing, and we’ll review our pricing structure to ensure transparency and value for our customers. We appreciate your business and hope to find ways to meet your expectations in the future. If you have any specific concerns, please don’t hesitate to reach out directly.

December 09, 2024

Had a great experience with Kolton! Highly recommend he and the dealership for any and all service needs. More

by Jeremy Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Button CDJR responded

Thank you for your review, we are glad to hear about your 5 star experience. We can’t wait to serve you again!

December 09, 2024

Kolton was very friendly and welcoming. He offered additional services offered but was understanding that I was not going to purchase additional services. More

by rothsbabe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Button CDJR responded

Thank you for your review, we appreciate your feedback. If there is anything we can do to earn a 5-star please let us know, we would love to serve you again!

December 09, 2024

It took 3 hours to get my oil changed, I asked where my paperwork is and nobody wanting to help until I told them I needed to go. It's already been over 3 hours, kolton was at lunch, another lady wanted to More

by merlinwagler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Button CDJR responded

We sincerely apologize for the long wait and the lack of attention you received during your visit. We understand how frustrating it must have been to wait for hours without proper communication or assistance, especially when you were ready to leave. It’s clear that we fell short in providing the timely and respectful service you deserve, and we will address this with our team to ensure better efficiency and customer care in the future. Thank you for bringing this to our attention, and we hope to have the chance to provide a better experience next time.

December 09, 2024

Great service as usual. Very friendly people with a great attitude!! Very pleasant experience with little waiting time. More

by hammera135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Collier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Button CDJR responded

Thank you for your review, we are glad to hear about your 5 star experience. We can’t wait to serve you again!

December 09, 2024

Service dept advisors are very knowledgeable at their job. This makes it nice when needing help. More

by hendrix_d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Button CDJR responded

Thank you for your review, we are glad to hear about your 5 star experience. We can’t wait to serve you again!

December 09, 2024

Service advisors are the only reason me and my family shop at Button,Mari,Shannon and Garritt are very professional and caring More

by Oldman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Button CDJR responded

Thank you for your review, we are glad to hear about your 5 star experience. We can’t wait to serve you again!

December 08, 2024

Everyone there is very helpful and experienced. I appreciate the convenience you give me. Everyone is great! More

by rodneytobias50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Yero, Erika Tobin
Report | Print
Dec 10, 2024 -

Button CDJR responded

Thank you for your review, we are glad to hear about your 5 star experience. We can’t wait to serve you again!

December 08, 2024

My car was moved into service area very quickly. I was told there were only 2 people ahead of me. It was finished in good time. More

by Munchkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Button CDJR responded

Thank you for your review, we are glad to hear about your 5 star experience. We can’t wait to serve you again!

December 07, 2024

Way too expensive, fixed up that I don't know if work actually needed to be fixed.Car was always supposed to be there for 1 day.End up being there for fifteen days More

by levit1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Button CDJR responded

We sincerely apologize for the frustration you’ve experienced. It’s unacceptable that your car was kept for 15 days instead of the promised 1, and we understand how concerning it is when you’re unsure if the work performed was necessary. We’ll be reviewing your case to better understand what went wrong and ensure this doesn’t happen again in the future. Your feedback is important, and we want to make things right. Please reach out directly if you'd like to discuss this further. Thank you for your patience.

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