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Button Chrysler Jeep Dodge Ram - Service Center

Kokomo, IN

4.6
555 Reviews

555 Reviews of Button Chrysler Jeep Dodge Ram - Service Center

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December 04, 2024

Jada was very helpful, knowledgeable, one of the politest people I have meet in a very long time. My truck was done before I even needed it back!! More

by MILLIEJO1226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Button CDJR responded

Thank you for your review, we are glad to hear about your 5 star experience. We can’t wait to serve you again!

December 04, 2024

All involved are pleasant and very helpful. People are friendly and want to help in any way possible. More

by jmeadors6017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erika Tobin
Dec 10, 2024 -

Button CDJR responded

Thank you for your review, we are glad to hear about your 5 star experience. We can’t wait to serve you again!

December 04, 2024

The technician that worked on my vehicle was amazing. 10 out of 10 stars on help. More

by joshwphifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Yero, Erika Tobin
Dec 10, 2024 -

Button CDJR responded

Thank you for your review, we are glad to hear about your 5 star experience. We can’t wait to serve you again!

December 04, 2024

Greg Finley has treated great with his information he has given me to solve my problems. And Garret Stryker has been great as well, very understanding with my service needs. Please keep the both of them. More

by fierstos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Henn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lupoi, Matthew Yero, Erika Tobin
Dec 10, 2024 -

Button CDJR responded

Thank you for your review, we are glad to hear about your 5 star experience. We can’t wait to serve you again!

December 03, 2024

We dropped off the vehicle overnight and I called the dealership at 745am and was helped right away. More

by Mireille.Habib
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Button CDJR responded

Thank you for your review, we are glad to hear about your 5 star experience. We can’t wait to serve you again!

December 02, 2024

Garrett works hard and is kind. However everytime I use Button for service something goes wrong. I either don’t get the service completed that day or they don’t return vehicle on ti More

by Poor Service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garritt Stryker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Button CDJR responded

Thank you for your feedback, and we sincerely apologize for the repeated issues you've experienced with scheduling and service. We understand your frustration, especially when your time is not respected and commitments are not met. Garrett’s hard work and kindness are greatly appreciated, and we’ll be sure to pass along your kind words to him. However, we acknowledge that the overall service you’ve received hasn’t met your expectations, and we’ll be reviewing our processes to address these systemic issues. We appreciate your decision to share this with us, and we respect your choice to look for service elsewhere. If you’d ever reconsider, we’re committed to improving and providing a better experience.

December 02, 2024

Employees at customer service are Always friendly and helpful when I come in. No issues. More

by Amber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Yero
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

December 02, 2024

Kolton is amazing! He has always been helpful when I have any questions or concerns about my service. He is definitely my "go to guy"! More

by inangel73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

December 02, 2024

Service was excellent a friendly attitude from the general manager to the driver that took me home More

by lkkhjk
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

December 02, 2024

I bought a set of tires on 11-30-24 at the time to pay for them was told if I paid by credit card there would be a surcharge of 3 per cent I didn’t have time to go get check or cash at home because they w More

by Dan Stiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jada Critchlow
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Yero
Dec 16, 2024 -

Button CDJR responded

Thank you for sharing your experience, and we apologize for the confusion regarding the 3% credit card surcharge. We understand how important it is to be fully informed about additional fees before making a payment, and we’re sorry that this wasn’t clearly communicated to you when you purchased the tires. We appreciate your feedback and will review this process to ensure better transparency in the future. Thank you for bringing this to our attention, and we’ll work to resolve it as quickly as possible.

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