Byers Subaru Dublin

I purchased a used, low mileage Cross Trek for my son. He hit a curb a blew out a tire. I out in the spare and brought the damaged tire in, so my son could drive to school the next morning. They refused t He hit a curb a blew out a tire. I out in the spare and brought the damaged tire in, so my son could drive to school the next morning. They refused to change the tire without bringing in the vehicle, so I went next door to a tire store and had a new tire installed. After putting the new tire on, his car started making a noise when reaching 50 MPH that sounded like a bad wheel bearing, which made sense considering he hit a curb hard enough to rupture a tire. I took the car into Byers Subaru Dublin to have them check the wheel bearing. After several hours they called and said the noise was probably from one tire being different than the other 3, and that the solution would be 4 new tires. The original 3 had less than 4k miles of wear, and the new tire had less than 50 miles of wear. I noted what had happened, and that all the symptoms were similar to a wheel bearing needing replaced. The service rep said that front wheel bearings don’t go bad, and because of the all wheel drive, having 4 new and matching tires would solve the problem. He also said the wheel was bent, and should be replaced. I then took the car into a tire shop and simply stated the car was making a weird noise. They quickly deduced that the wheel bearing was bad and recommended a quick replacement. I asked them to check the wear difference of the tires and also to check if the wheel in question was damaged. They stated that the wheel was not bent, and that the wear difference between the tires was minimal and likely not contributing any excess noise. They were able to fix the issue in a couple of hours for $600.00 after Byers was unable to even properly diagnose the problem over a course of 2 days. Not only did they try to upsell me 4 tires and a wheel, at a cost of over $2,000 they either were unable to diagnose the simple problem, or unwilling to address it. Either they don’t know what they’re doing or they are liars. I had asked them to check the wheel bearing multiple times, and they didn’t even bother. They were only interested in upselling me new tires and a wheel that I did not need. They also were totally fine letting my son drive around with a damaged wheel bearing, which is a serious safety concern. I own 2 cars purchased from Byers Dublin Subaru and will never do business with them again, as they are either grossly incompetent, or liars. More

Part pricing was off initial quote, installation was incomplete, but fixed on return . Service personnel were friendly - just could have had some room for improvement. incomplete, but fixed on return . Service personnel were friendly - just could have had some room for improvement. More

All well at dealership. After, my Eyesight function stopped working. Don't know if a setting was tripped. Haven't had a chance to call. After, my Eyesight function stopped working. Don't know if a setting was tripped. Haven't had a chance to call. More

Very happy with the services. Thanks all staff persons. You’re the best . Keep smiling please Thanks all staff persons. You’re the best . Keep smiling please More

My service advisor has made good recommendations regarding my 'Mario Cart.' Was very happy with explanation of service and road hazard coverage on tires purchased a couple of services ago. regarding my 'Mario Cart.' Was very happy with explanation of service and road hazard coverage on tires purchased a couple of services ago. More

All around great experience. I would recommend Subaru Dublin to anyone. Thank you to Jose, for doing a great job! I would recommend Subaru Dublin to anyone. Thank you to Jose, for doing a great job! More

Great experience. Would use again. Here are 10 additional words given to you as requested Would use again. Here are 10 additional words given to you as requested More

Superb service in every way: timely, professional, courteous, and in this particular case, most generous and unexpected, though certainly welcome! courteous, and in this particular case, most generous and unexpected, though certainly welcome! More

Excellent service experience. First time guest with older Outback and a/f oil temp light. Mike and his crew went above and beyond to held me out. I'm from out of town but if I li First time guest with older Outback and a/f oil temp light. Mike and his crew went above and beyond to held me out. I'm from out of town but if I lived nearby I would definitely make this my home dealer. Thanks and keep up the great work! More

Two "complaints" are (1) my $10 discount coupon arrived in the mail the day of my service AFTER my service. I mentioned that I normally had one of those but was charged full price. (2) When I got in my in the mail the day of my service AFTER my service. I mentioned that I normally had one of those but was charged full price. (2) When I got in my car after the service, the seat had been moved forward enough that getting in my car was uncomfortable. It wasn't moved so much that I noticed but I sure felt it. More