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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
782 Reviews
Call Service Center (614) 416-4465

782 Reviews of Byers Subaru Dublin - Service Center

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August 23, 2025

Dealership went above and beyond to provide excellent service, and performed repairs as requested flawlessly More

by Mattroth19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Corsi, Britney depascale
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Aug 25, 2025 -

Byers Subaru Dublin responded

Thank you so much for taking the time to share your wonderful experience! We're thrilled to hear that our team exceeded your expectations and completed your repairs perfectly. Your satisfaction means the world to us, and we truly appreciate your trust in our dealership. We look forward to serving you again in the future!

August 21, 2025

They supplied a video since I was not At the dealership but it had no sound. When I called on it went to voicemail; I left a voicemail and no one called back. When I picked up the car, no one in service More

by TEREK.2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Aug 25, 2025 -

Byers Subaru Dublin responded

Thank you for sharing your experience with us. We sincerely apologize for the communication issues you encountered, from the video without sound to the unreturned phone call. This is not the standard of service we aim to provide. We are addressing these points with our team to ensure this does not happen again. We appreciate your feedback as it helps us improve.

August 19, 2025

Everything was good just didn’t like the price. The amount just to look at the car should be taken off when the repair is done. More

by toni.gehman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britney
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Aug 20, 2025 -

Byers Subaru Dublin responded

Thank you for taking the time to share your feedback with us. I'm glad to hear that everything else about your service experience was good. I understand your concern about the diagnostic fee. This charge covers the time and expertise our technicians invest in thoroughly inspecting your vehicle to identify the issue accurately. While we know it adds to the total cost, it ensures we provide you with the most precise diagnosis and repair recommendations. We truly appreciate your business and hope you'll consider us for any future automotive needs.

August 18, 2025

I’ve had nothing by poor experiences with Subaru since purchase. I just traded it in for a Ford. I will never buy another Subaru. More

by Etrent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Aug 19, 2025 -

Byers Subaru Dublin responded

Hi there, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience with Subaru didn't meet your expectations. We value every customer's input as it helps us improve our products and service. While we're disappointed to hear about your decision to switch to Ford, we respect your choice and hope your new vehicle serves you well. If you're ever willing to give us another chance in the future, we'd welcome the opportunity to provide you with a better experience.

August 17, 2025

The best service center in central Ohio. Was there for routine maintenance and everything was completed in an efficient manner. Friendly staff!! More

by mnelson28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 18, 2025 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and that everything was efficient. Our staff truly enjoys providing friendly and reliable service. We look forward to seeing you again for your next visit!

August 16, 2025

Great service, Brandon provided good advice re what was actually needed and options. Another customer service person answered questions after the repair. Cashier was also helpful. The mechanic did a softwa More

by cwp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Aug 18, 2025 -

Byers Subaru Dublin responded

Thank you for sharing your experience. We're thrilled to hear Brandon and the rest of the team were so helpful and thorough during your visit. It’s great to know your Forester is fully repaired and that our team went the extra mile with the software update. We truly appreciate your feedback and look forward to assisting you again in the future.

August 15, 2025

This is wonderful place to buy a car and service your car. Everyone is very friendly and efficient. Will be back! More

by joannknable
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with us. Our team takes pride in providing friendly and efficient service, and it means a lot to know we'll be seeing you again. Safe travels, and we look forward to welcoming you back!

August 14, 2025

Everyone is courteous, knowledgeable, and all around excited to be selling the vehicles they have, which speaks volumes on the quality of the brand. More

by brettsthename42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Haskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Gaunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monte Curry
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Aug 18, 2025 -

Byers Subaru Dublin responded

Thank you so much for your kind words! It’s fantastic to hear that our team’s passion for what we do and the vehicles we offer made such a positive impression. We’re proud to represent a brand we truly believe in, and your feedback means the world to us. Looking forward to seeing you again!

August 12, 2025

Well-trained staff eager to help your servicing appointment meet your needs. The necessary work done in a timely way! More

by kaymurphy39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember their names
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Aug 18, 2025 -

Byers Subaru Dublin responded

Thank you for your kind words! We're thrilled to hear that our team was eager to help and that your servicing appointment met your needs in a timely manner. Your satisfaction is always our top priority, and we look forward to assisting you again in the future!

August 08, 2025

Impeccable service- friendly and courteous. Everyone I encountered was very nice. Comfortable waiting area. Thanks to all. More

by JSINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
Report | Print
Aug 08, 2025 -

Byers Subaru Dublin responded

Thank you so much for your kind words. We're delighted to hear you had a positive experience with our team and appreciated the friendly service and comfortable waiting area. Your feedback truly means a lot to us. We look forward to welcoming you again soon!

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