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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
701 Reviews

701 Reviews of Byers Subaru Dublin - Service Center

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June 18, 2024

They were very quick in servicing my car. However, they did try to upsell me an engine air filter at $50 that I bought on Amazon for $13 and installed myself. More

by annamarie1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Jun 19, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers for servicing your car! I'm glad to hear that our team provided you with quick and efficient service. We always want to make sure our customers have the best experience possible when coming to us for any automotive needs. I apologize if there was any miscommunication about the engine air filter. Our goal is never to upsell unnecessary items, but rather provide our customers with the best quality products for their vehicles. We appreciate you bringing this to our attention and we will make sure to review our pricing and procedures for future interactions.

June 15, 2024

Good work , done timely and very friendly staff. Happy with the great complete outcome. Thanks More

by SLIGAWICZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Jun 18, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers for your recent project! We greatly appreciate your kind words about our team and their efficiency in completing the work. Customer satisfaction is always a top priority for us, and we are thrilled to hear that you are happy with the outcome. Thank you again for your business, and we look forward to working with you in the future!

June 15, 2024

Very good services make purchase simple I have purchased 3 new car from this location More

by kevin.xie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Haskins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Sneed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Day
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Atef Behery, Ann Hill
Jun 17, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers and taking the time to leave us a review! We are thrilled to hear that our services have made your car purchase experience simple and successful. It's been a pleasure serving you, and we truly appreciate your loyalty as a three-time customer. We'll continue striving to provide top-notch services and make your future purchases just as easy. Thank you again for choosing Byers!

June 14, 2024

The service at the most recent visit was NOT thorough. Services that needed to be completed , did not occur. However, staff was accommodating when I drove my car back & brought it to their attention. . More

by BAJAN815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trish
Jun 19, 2024 -

Byers Subaru Dublin responded

Thank you for taking the time to leave us a review of your recent visit to Byers. We value feedback from our customers as it helps us improve our services. I am so sorry to hear that the services during your visit were not completed thoroughly, but I am glad that our staff was accommodating when you brought this to their attention. We will definitely take your feedback into consideration and make sure we are more thorough in the future. If there is anything else we can do to make your next visit more enjoyable and seamless, please do not hesitate to let us know. Thank you again for choosing Byers and we hope to see you again soon!

June 12, 2024

Honest Fair Helpful Goes above and beyond Patience I have come in to Subaru for the last few months working each month to make my car safe for a long trip but I’ve been patient and l More

by CRISISSTOPPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Jun 18, 2024 -

Byers Subaru Dublin responded

We are so grateful for your continued support and loyalty to Subaru. I'm pleased to know that you have found our team at Byers to be honest, fair, helpful, and willing to go above and beyond for you. Your safety is our top priority and it's wonderful to hear that we have been able to assist you in making your car safe for your upcoming trip. Thank you for taking the time to share your kind words with us. We truly value your feedback and look forward to providing even more exceptional service in the future.

June 12, 2024

They are fast and helpful in making repair decision. My repairs were done quickly and on budget. More

by Franktaddison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Jun 17, 2024 -

Byers Subaru Dublin responded

Thank you for taking the time to leave a review, we really appreciate it! We're so glad our team was able to help you make a decision and get your repairs done quickly and on budget. Our goal is always to provide top-notch service to our customers. Please don't hesitate to reach out if there's anything else we can assist you with in the future. Thanks again for choosing Byers!

June 11, 2024

Everything is great except for the price, an oil change shouldn’t cost $140.00. All the employees are wonderful to deal with though. More

by badisyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Jun 18, 2024 -

Byers Subaru Dublin responded

Thank you for bringing this to our attention, we appreciate your honest feedback. We apologize for any inconvenience that the high price may have caused you. We are constantly reviewing our pricing strategy and will take your comments into consideration as we continue to improve our services. We are glad that you had a positive experience with our employees and we hope to continue providing great service in the future!

June 06, 2024

You can make an appointment to have your vehicle serviced here, but I have not found that necessary! There are at least three drive-up lanes where a service writer sets up your maintenance, takes your keys, More

by tcasey882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha (Service Writer), Ann Hill
Jun 18, 2024 -

Byers Subaru Dublin responded

Thank you for the rave review, we are thrilled to hear that we were able to provide you with such a pleasant and efficient maintenance experience! Our goal is to make taking care of your vehicle as easy and stress-free as possible, which is why we have multiple drive-up lanes and a comfortable customer lounge. It's also great to hear that our service team kept you informed throughout the process - ensuring transparency and excellent communication is a top priority for us. We truly appreciate your recommendation and hope to see you again for your next scheduled maintenance appointment. Thank you for choosing Byers!

June 05, 2024

Maria was great and communicated everything very effectively and efficiently. The work done was satisfactory in this situation. More

by garrettloiselle2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria, Ann Hill
Jun 06, 2024 -

Byers Subaru Dublin responded

Hello and thank you for the positive review, and for mentioning Maria! She is a valued member of our team and works hard to ensure all of our customers are satisfied with their experience. We're happy to hear that she communicated effectively and was able to get everything done to your satisfaction. We appreciate your business and look forward to serving you again in the future.

June 05, 2024

Fixed issues timely and efficiently. Brakes are smooth no more grinding. Team was very polite More

by tiffini1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Jun 06, 2024 -

Byers Subaru Dublin responded

Thank you for taking the time to share your positive experience with us, and for choosing Byers for your brake repair needs! We are thrilled to hear that our team was able to fix the issue efficiently and in a timely manner. Providing excellent service with a smile is something we strive for, and we're glad to hear that our team was polite throughout the process. We appreciate your business and we look forward to serving you again in the future if any other automotive needs arise. Wishing you smooth braking from here on out!

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