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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
701 Reviews

701 Reviews of Byers Subaru Dublin - Service Center

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May 24, 2024

I’ve had two services performed in a month, one minor, one more major (ac compressor), and it was great! My service advisor Maria was wonderful and kept me informed throughout. I compared prices with inde More

by pall_dinner.07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
May 28, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers for your recent vehicle services! We are so happy to hear that Maria provided you with excellent service and kept you informed throughout the entire process. It's also great to know that our prices were competitive with independent shops, we strive to offer the best value for our customers. If there is anything else we can do for you in the future, please don't hesitate to reach out. Thank you again for your patronage and recommendation!

May 23, 2024

Great job of servicing my car and reviewing what they did.no car wash /vacuum More

by jwg_goodearth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers for your car servicing needs. I'm happy to hear that our team did a great job and took the time to review what was done. However, it seems like we may have missed one important detail - the car wash and vacuum service that we typically provide. My sincere apologies for this oversight. Please let us know next time you bring in your car and we'll make sure it's taken care of to your satisfaction. Thank you again for trusting us with your vehicle. Have a wonderful day!

May 23, 2024

Saturday morning express drive thru rocks. Service was quick and accurate. Nice waiting room too. More

by dheintzelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
May 24, 2024 -

Byers Subaru Dublin responded

Thank you so much for the kind words and feedback, we're thrilled to hear that our service met your expectations at Byers. We've worked hard to create a convenient and efficient experience for our customers, and it means a lot to us that you enjoyed it. Our team takes pride in providing quick and accurate service, and we're happy to hear our waiting room was a pleasant place for you to relax. Thanks again for choosing Byers, and please don't hesitate to reach out if you need anything in the future. Have a great day!

May 22, 2024

The advisor was pleasant and knowledgeable. I’m very happy with everything! Thank you so much! More

by mojian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Hoffman
May 23, 2024 -

Byers Subaru Dublin responded

Thank you so much for sharing your positive experience at Byers Mazda, and thank you for choosing us as your dealership. We are thrilled to know that Michael provided such a pleasant and knowledgeable service during your visit. It is always our goal to make sure every customer is satisfied with their purchase and understands all the features of their new car. We truly value your recommendation to your friends, it means a lot to us when our customers spread the word about our exceptional customer service. Thank you again for choosing Byers and we look forward to assisting with any future needs or questions you may have. Happy driving!

May 20, 2024

Guys there are friendly, they get the work done pretty fast. The enviornment of lounge is nice More

by YuxuanS
Recommend Dealer
Yes
Employees Worked With
Ann Hill
May 23, 2024 -

Byers Subaru Dublin responded

Thank you for the kind words and 5-star rating, we truly appreciate it! Our team strives to provide fast and efficient services while maintaining a comfortable and pleasant environment for our customers. We're delighted that you noticed and enjoyed our lounge area. Thank you for choosing Byers and we look forward to serving you again in the future!

May 17, 2024

Friendly professional caring knowledgeable welcoming. I have been coming there since 2018 and get great service! More

by nirwin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
May 22, 2024 -

Byers Subaru Dublin responded

Thank you for the glowing review, we are so happy to hear that you have been a loyal customer since 2018! Our team takes great pride in providing friendly and knowledgeable service to all our valued customers like yourself. We appreciate your continued support and look forward to seeing you again soon at Byers!

May 17, 2024

Great service, great price! Recommend that you schedule the express service ahead. Otherwise you might wait longer than expected. More

by DAVEYOSUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
May 22, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers for your recent car service, we're delighted to hear you had a great experience with us! We appreciate your recommendation for our express service and reminder to schedule ahead - we want all of our customers to have a seamless and efficient visit. At Byers, we are committed to providing top-notch service at competitive prices, so it's always a pleasure to know when we've met or exceeded expectations. We value your business and look forward to seeing you again for any future car maintenance needs. Thank you for taking the time to share your positive feedback with us!

May 15, 2024

Always friendly and helpful; honest about service and repairs needed. Love that I don’t need appointment for oil change. More

by kotowskk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
May 23, 2024 -

Byers Subaru Dublin responded

Thank you so much for the positive review! We truly appreciate your kind words about our staff being friendly and helpful. Honesty is always our top priority in providing service to our customers. We are also thrilled to hear that our no-appointment oil change option has been convenient for you. Thank you again for your patronage and feedback, we look forward to seeing you again at Byers!

May 12, 2024

Byers has friendly and efficient staff. I've never been disappointed. Plus my car usually gets washed after the service. Usually. More

by tazman32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
May 13, 2024 -

Byers Subaru Dublin responded

Thank you for the 5-star rating, we are thrilled to hear that you have never been disappointed with our services at Byers. It's always our top priority to provide exceptional customer service and we're happy to know we have met your expectations. We also appreciate your feedback about the complimentary car wash. We strive to go above and beyond for our customers and we will make sure to be consistent with this perk in the future. Thank you again for choosing Byers, we look forward to serving you in the future.

May 11, 2024

Good but expensive $3600 for a catalytic converter I think is high . I did not get old one back. More

by DOUG_BINGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with these people
May 13, 2024 -

Byers Subaru Dublin responded

Thank you for taking the time to share your experience, Doug. We're grateful that you chose Byers for your automotive needs! We understand that the cost of our services may seem high, but please know that we use only high-quality parts and materials for all repairs and replacements. This ensures not only the best performance for your vehicle but also guarantees its safety and longevity. I'm sorry to hear that you did not receive your old catalytic converter back. We have strict guidelines in place for disposal of old car parts, but if you were hoping to keep it for any reason, please let us know and we'll do our best to accommodate your request. Thank you again for choosing Byers, we hope to continue providing top-notch service at fair prices in the future. Drive safe!

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