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96 Reviews of Valley Honda - Service Center
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April 10, 2019
Thorough and honest I have all my service done at My Valley Honda, even though I have to drive a half hour to do so. At 30,000 miles, I was due for a lot of fluid replace I have all my service done at My Valley Honda, even though I have to drive a half hour to do so. At 30,000 miles, I was due for a lot of fluid replacement, and that was brought to my attention as I arrived. After waiting ten minutes, the service director, Jenna, told me that I had those fluids replaced at the 25,000 servicing. I had forgotten that I had had that done, and am very grateful that they are that honest and that they keep such excellent records, and she could not have been nicer. Despite it being a very busy morning in the service bay, I was ready to go in an hour. More
by Burrito
Employees Worked With
April 04, 2019
Jenna and Aaron I was out of town and called Jenna to see if they could get me in Monday to check my rotors and radio. My steering wheel would shake when I was breaki I was out of town and called Jenna to see if they could get me in Monday to check my rotors and radio. My steering wheel would shake when I was breaking and my radio screen would go off and back on like it was rebooting. She got me in first thing Monday. They fixed my rotor issue and did a hard reset on radio. Great service!! I had an issue with my usb as well in the arm rest and they are still determined to find out why it’s not connecting to my phone when it connects to other phones and Aaron even tried his as well. They are contacting Honda since they haven’t seen this issue and it doesn’t make any sense. Thank you all again!! Great team!! More
by Brandi Bane
March 30, 2019
Please avoid this dealership at all costs . A little background I currently own a 2006 Honda Ridgeline, 2005 Honda Accord, and a 2018 Honda Civic. To say I'm a fan of Honda is an understat . A little background I currently own a 2006 Honda Ridgeline, 2005 Honda Accord, and a 2018 Honda Civic. To say I'm a fan of Honda is an understatement. I used to take the Ridgeline for all my services to this dealership. As I purchased this vehicle used with 70k miles on it and wanted to make sure the vehicle would last the way a Honda usually does. Over 200k miles and counting can't complain. I figured for my commute I needed a vehicle that was better for mpg, and the Accord is unavailable as it's being used by family. In the past I was always treated well at this dealership so I figured if I was going to drop over 20 thousand dollars I might as well give my business here. Boy what a terrible mistake I made, and can only hope this will save other consumers. Strike one: When I purchased the vehicle I was given a sales associate (who has never sold a vehicle before I know this because he told me) No problem I understand we all have to start somewhere. Strike one came when no one decided to come help the poor sales guy, and we had to keep stopping for other sales members to come over and explain the paperwork. Once again not a big deal I completely understand and chalked it up to poor training. What I don't understand is when a customer is willing to spend a fair amount of money no one from the dealership can help the salesman or his customer (me) out. Strike two: Regular maintenance time (just an oil change) for the Civic in October 2018 I noticed a loud rattle coming from the center air vent, a little concerning considering a brand new car, but it's under warranty so I'm not worried. I created the appointment online and tell them about the rattle and that I'm waiting for my vehicle at the dealership. Two hours later I get notified in the waiting room that my vehicle is ready. At which point my "service advisor" at the time takes me to payment reception with no mention of fixing the vent. I get in the vehicle and noticed they still didn't fix the vent and it still rattles. Now that it's two hours later I don't have the time to continue to wait. Plus it's getting colder and I don't use the center vents in the winter. I'll get it taken care of at a later date. Strike three: Time for second regular maintenance, and I figured I would go ahead and get the vent fixed. This time knowing the dealership is slower I decided to drop my vehicle off and to pick up at a later time in the evening. I fill out the paperwork properly and list that the vent rattles and needs to be repaired under factory warranty. I contacted the dealership 2 hours after my scheduled appointment, and was told my vehicle was ready by a random "service advisor". I asked about the vent and was told "yes they fixed the vent" I stated that it should be under warranty, and again was told "it's fixed". By the time I was able to get back to the dealer it was 7pm. Upon arrival to payment receptionist desk there's an male employee hanging across the desk talking under his breath to the lady receptionist, both employees look at me and continue talking without acknowledging my presence for approximately 2-4 minutes. Ok that's fine I understand, it's late. I get the bill and think that the total is high but obviously I've taken more important people's time so I pay and leave. Strike Four ?: Reviewing the bill I see that they charged me seventy dollars to fix the vent that was confirmed by Honda should have been fixed under warranty. I contact the dealership and I am told that I will be getting a refund (which still hasn't shown up, a week after the mistake was discovered and the dealership notified and promised to refund) So who knows if they will honor their agreement or we have to go to small claims. Strike Five??: Now less then two weeks after they supposedly fixed the vent issue it has returned and is steadily getting louder. So now I have to find another Honda dealership that is hopefully less horrible and more customer focused, and is properly trained on how to work on 2018 Honda Civics to resolve an issue that should have been fixed 6 months ago. Please, I implore anyone that is remotely thinking about giving this branch their money to please reconsider. More
by james.potter
Employees Worked With
March 23, 2019
Friendly and timely service Aaron Moss was very friendly. Service was done in a timely fashion and Aaron called me when vehicle was ready for pickup. Service was for a safety rec Aaron Moss was very friendly. Service was done in a timely fashion and Aaron called me when vehicle was ready for pickup. Service was for a safety recall on a Ridgeline. More
by Ed Durham
Employees Worked With
March 14, 2019
Service Department Explained everything, gave options, excellent service and always friendly! Service Waiting area is very nice and accommodating. Service was performe Explained everything, gave options, excellent service and always friendly! Service Waiting area is very nice and accommodating. Service was performed in a timely manner. Thank you! More
by fbostic
Employees Worked With
Other Employees :
Ken Seal sold me my car in 2011, couldn't be happier! He is ALWAYS helpful.
February 15, 2019
Excellent Service All the guys in the service department are great! They are courteous, friendly and very helpful and service was performed in an extremely timely manne All the guys in the service department are great! They are courteous, friendly and very helpful and service was performed in an extremely timely manner. More
by Pam S.
Employees Worked With
January 17, 2019
Great service experience! I called the service department to let them know I was running late for my appointment. Aaron took the call and said not to worry and take my time, w I called the service department to let them know I was running late for my appointment. Aaron took the call and said not to worry and take my time, which put my mind at ease. When I got there Aaron greeted me with a smile and a can-do attitude. My Honda was taken in for service while my wife and I relaxed in their comfortable waiting room and enjoyed complementary refreshments. I watched Aaron interact with other customers with the same enthusiasm and commitment to providing great service, and teamwork was evident throughout the service department. More
by HRV2016
Employees Worked With
Other Employees :
The technician that serviced my Honda did a great job!
January 11, 2019
Perfect experience!! I had a painless experience at Valley Honda. The technician rode with me to make sure he understood my problem. He obviously knew Honda cars. My serv I had a painless experience at Valley Honda. The technician rode with me to make sure he understood my problem. He obviously knew Honda cars. My service was done quickly and they had the replacement part ordered promptly and installed the following day in less time than they quoted, The seats in the waiting area were comfortable and they offered liquid refreshments. I have no complaints. Scott the mechanic was excellent! More
by Lovem1honda
Employees Worked With
Scott in the service dept.
January 08, 2019
Airbag Check American Honda arranged for this service call -- a quality check on airbags that had previously been replaced. Also had door locks checked, Caitlin wa American Honda arranged for this service call -- a quality check on airbags that had previously been replaced. Also had door locks checked, Caitlin was great, wonderful experience. Also wandered into the showroom and talked with Philip Argento about a possible future CRV, he was very nice and not pushy! More
by Linda
Employees Worked With
Caitlin Long, Philip Argento
January 06, 2019
Quality Service Center Professional service and very satisfied with the upfront and easy communication with the service team. Appreciate all the help to prolong the life of Professional service and very satisfied with the upfront and easy communication with the service team. Appreciate all the help to prolong the life of my old Honda vehicle. Thank you. More
by Kbush541
