Cable Dahmer Chrysler Dodge Jeep Ram of Kansas City - Service Center

Your service department sucks. Never again. Replace a battery shouldn’t be a big deal. Except with you dumbasses Never again. Replace a battery shouldn’t be a big deal. Except with you dumbasses More

Terrible service experience. No one greeted me when I arrived at the dealership. Service advisor did not give me his contact info and was extremely difficult to get hold of. No e No one greeted me when I arrived at the dealership. Service advisor did not give me his contact info and was extremely difficult to get hold of. No expectations were set as to how long the repair would take or when the service advisor would get back to me next. No explanation of repairs provided was given. Will drive miles out of my way to go to another dealership next time. More

I came to this dealership with a "Service Electronic Stability Control" warning. My Jeep Grand Cherokee only has 60k miles and I had the warning intermittently. Some days it was fine, other days the wa Stability Control" warning. My Jeep Grand Cherokee only has 60k miles and I had the warning intermittently. Some days it was fine, other days the warning and strange driving behavior came back, so maybe they could fix it. After leaving the Jeep over night, Cable Dahmer Service called: "Not good news my man, $5,046 to replace your Transfer Case and Drive Control Module". I asked, "Why the transfer case?" They said because the technician said it was "internally damaged based on the code and this is what they recommend". If it was internally mechanically damaged, how come it fixes itself some days? My xx alarm went off! They wanted 4 days for the parts to arrive and 3 days to do the repairs. To release my Jeep, I paid them $200 for a questionable, sketchy, insanely high priced diagnosis and drove my Grand Cherokee home. I don't have $5,000 laying around, and my jeep has relatively low mileage, so something like this is unusual and should not happen. I researched online and found the issue is only related to the Transfer Case Control Module (TCCM) under the driver's seat. I bought a new module on Amazon for $129 (2 days). I replaced it myself in 3 minutes. My Jeep is now drives better than ever! I took apart the old module and found the internal connector pins to the circuit board were chaffing and causing open connections (overall poor design of the OEM module). Upshot: Don't let them xx you into work you don't need! They even tried to upsell me on a fuel system clean! At first, I thought the Service Manager (Chad Kelly) was going to do the right thing after agreeing to refund my $200 for mis-diagnosing my vehicle. But, even that was xx! Over two months and no refund! They do not return calls or messages! Now, I don't trust them whatsoever and will never be returning with my Jeep. Nor will I buy my next vehicle here. I rely on thrust and follow-through, they exhibited neither. I hope this helps others to see the dark side of this business. More

Service after the sale is key! Nothing but good things to say about the team that took over the new. Able Dahmer Jeep/Dodge. Fresh remodel but the service underwriters know thei Nothing but good things to say about the team that took over the new. Able Dahmer Jeep/Dodge. Fresh remodel but the service underwriters know their stuff and the service manager is a Jeep need! They go the extra mile to get you a loaner or a quick ride to work. George K. Kansas City. More

Took my car for service and the mechanics there stole a gun out my car. DON'T GO HERE FOR ANYTHING. FIND A DIFFERENT DEALERSHIP gun out my car. DON'T GO HERE FOR ANYTHING. FIND A DIFFERENT DEALERSHIP More

Went in to get repairs done to my truck and they got me and taken care of quickly. and taken care of quickly. More