Cable Dahmer Chrysler Dodge Jeep Ram of Kansas City - Service Center

Overcharging, not telling the truth, not providing a loaner Took my 2010 Jeep Wrangler in for service and was notified that I had a failed instrument cluster and was quoted $1000 to replace and was notified tha Took my 2010 Jeep Wrangler in for service and was notified that I had a failed instrument cluster and was quoted $1000 to replace and was notified that they had to keep my car but would not provide a loaner vehicle. I paid for a rental for one day but then they notified that they would have to keep the car for up to a week until the new cluster showed up and they still would not provide a loaner. I was told by the service professional "we don't have any loaners". So i decided to call around and take it to a new place for service. As I was leaving the parking lot, the dealer called me back and mentioned that they can all of a sudden get me a loaner AND that they would only have to keep my car for a couple days. Funny of the narrative changed when I planned to take my business elsewhere. So I decided to let them complete the work. I asked if they could fix my glove box while completing the cluster service since I was spending so much for other fixes. They did not fix it but they told me what it was (needed new latch) and quoted me $120 to get the glove box fixed. So even after I spend all this money on my current service (and previous services) they couldn't cover my glove box for free? So i decided to just take service on the cluster. I bought a latch on ebay for $30 and installed it in 15 MINUTES! They charged me $120 for 15 MININUTES! CROOKS! I will never take my vehicle to this dealership again. More

4 plus days for a 4 hour job Due to a power failure at the dealership they couldn't work on my car. They were never concerned. They did say sorry a lot. After day 2 I had to beg f Due to a power failure at the dealership they couldn't work on my car. They were never concerned. They did say sorry a lot. After day 2 I had to beg for a loaner. They offered a rental. 2 days later I'm sitting in the dealership waiting on my rental. I'm late to work and no one seems to know what is going on. And the music is toooooooo loud. Not happy. 😡 More

Fast and Friendly Service I’m a 1st time customer at State Line Chrysler dodge Ram Jeep. I took my 2015 Dodge Charger RT in for a metal rattling coming through my exhaust. I wa I’m a 1st time customer at State Line Chrysler dodge Ram Jeep. I took my 2015 Dodge Charger RT in for a metal rattling coming through my exhaust. I wasn’t positive that my service warranty would cover it, and it just sounded expensive. I’ve had prior service experiences with dealers that tried to hard sell me 15k worth of service work on a 4k car (my daughter’s car). Not the case here, my service rep Aaron addressed my issue while being cordial with a genuine interest in my car. In the meantime, The General Manager, Frank Clinton, went out of his way to check on my warranty, which was purchased from another dealer. They fixed the problem at a minimal cost, and I was in and out in about 45 minutes! I highly recommend this dealership! More

5000 mile service on 2016 Jeep Wrangler Had the first service on my 2016 Jeep Wrangler. Called the previous day for an appointment and my call was answered promptly by a nice lady that ask Had the first service on my 2016 Jeep Wrangler. Called the previous day for an appointment and my call was answered promptly by a nice lady that asked all the appropriate questions. Arrived at 8:00, was helped by Corey and he did a great job in helping my with any of my concerns. Had a wire recall that extended my time as it should or I'd had been out of there in less than an hour. Would recommend this dealer for service work. More