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Cadillac of Knoxville
Knoxville, TN
85 Reviews
We appreciate you taking the time today to visit our page. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 85 reviews
February 21, 2015
Overall satisfied with the sales and financing people. My wife and I were met with very friendly and knowledgeable people when we arrived at the dealership. Our salesman provided a great deal of informati My wife and I were met with very friendly and knowledgeable people when we arrived at the dealership. Our salesman provided a great deal of information regarding the Escalade that in the end helped us to make the right decision. More
by martom
Employees Worked With
Michael (The Ref) Petsuck
April 21, 2014
Great experience, great service Not sure by reading these reviews what happened in the past, but my experience with Jason and this dealership was top-notch all the way! They are poli Not sure by reading these reviews what happened in the past, but my experience with Jason and this dealership was top-notch all the way! They are polite, professional and easy to work with, and were more than straightforward on pricing, and my trade-in appraisal The Service Dept. also goes above and beyond to make each visit smooth and pleasant. More
by kyboy24
Employees Worked With
Jason
October 24, 2013
Bought 2 cars last year. First sales person tried to overcharge me $10,000. Talked to manager and he corrected it and said she was new. Then they charged me $5000 for a warranty and then when I sold the overcharge me $10,000. Talked to manager and he corrected it and said she was new. Then they charged me $5000 for a warranty and then when I sold the car it took them months to find the paper work. Dozens of emails and phone calls to make it happen. Then I learn they over charged me $1000 of for the warranty. I own several cars and trade frequently. I do not recommend this company to anyone and I will not do business with them again. This was borderline fraud and for certain 100% dishonesty. More
by justinjonestn
Employees Worked With
Lori and others
July 20, 2012
Went in to buy a used ENVOY. Kept giving me the run around on my trade in price. First I was offered one number then I was told another amount wasn't a problem. When it came down to get serious I could around on my trade in price. First I was offered one number then I was told another amount wasn't a problem. When it came down to get serious I could not get a answer on a trade in price. Wound up buying a Toyota 4runner from somewhere else and am very happy with my choice. I do not recommend buying a used car here. Let me tell you this There is no comparison from a GM/CHEVY to a toyota. The Toyotas are way better built and much safer! More
by NXPTEK
Employees Worked With
2
October 13, 2011
ok- they're absolutely awful at keeping their word. when they promise delivery on monday it turns into tuesday and that turns into wednesday and before you know it it's the next monday. always with some la they promise delivery on monday it turns into tuesday and that turns into wednesday and before you know it it's the next monday. always with some lame excuse as to why delivery isn't possible. if it rains, they can't do it. if it's sunny, they have too much to do. buy elsewhere unless you have a high tolerance for delays. and lies. More
by timfaust2060
Employees Worked With
bob
