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Cadillac of Mahwah - Service Center

Mahwah, NJ

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174 Reviews

174 Reviews of Cadillac of Mahwah - Service Center

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September 06, 2017

Frustrating There was a foul smell in my car and I took in on Friday and got the car back on Tuesday.it took longer than I expected since they didn't work on it F More

by Axis47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Marchese
Sep 11, 2017 -

Cadillac of Mahwah responded

Hello Axis47, It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and of their needs met in a timely fashion and I do apologize that that was not your experience with us. Please do not hesitate to contact us here at the dealership. We would welcome the opportunity to speak with you in more detail about your visit. Respectfully, The team at Cadillac of Mahwah

August 29, 2017

Tremendously accommodating!!! Mahwah Cadillac is always accommodating to my needs! They get me in quick and fix or service my truck in a timely fashion! My kids love the waiting ar More

by Kendracorrado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Marchese
Sep 11, 2017 -

Cadillac of Mahwah responded

Thank you for the great review! Please come visit us if you need anything else, be it service or sales. Best, Paul Ciriello pciriello@cadillacofmahwah.com | Cadillac of Mahwah

August 29, 2017

Very good. Brianna was very helpful. Also spent time with Rich (sales) who was also very helpful. I intend to continue to use Cadillac of Mahwah for my needs. More

by Chasdambro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Schulman, Brianna Marchese
Sep 11, 2017 -

Cadillac of Mahwah responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Brianna and Rich were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Best, Paul Ciriello pciriello@cadillacofmahwah.com | Cadillac of Mahwah

August 27, 2017

Service Had 2006 Jeep I bought at this dealership 3 years ago serviced for an engine noise. Problem solved in one day parts replaced and back on the road same More

by Mrs kcaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Brianna Marchese
Sep 11, 2017 -

Cadillac of Mahwah responded

Thank you for reviewing your service experience! We aim to provide a time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Paul Ciriello pciriello@cadillacofmahwah.com | Cadillac of Mahwah

August 20, 2017

Always reliable and friendly courteous service dept. Just brought in My Cadillac SUV for routine maintenance . This dealership always provides me great service in a timely fashion. Keeps you updated More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Marchese
Sep 11, 2017 -

Cadillac of Mahwah responded

Brian, thank you for taking the time to share your feedback! I am very pleased to hear our consistent great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Cadillac of Mahwah. We can’t wait to see you for your next servicing appointment! Best, Paul Ciriello pciriello@cadillacofmahwah.com | Cadillac of Mahwah

August 18, 2017

Oil Change, etc. Gave me an appointment within 24 hours. Processed my vehicle in a short time. Got me out within an hour. Pleasant waiting room, coffee, etc. More

by NJJohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Marchese
Sep 11, 2017 -

Cadillac of Mahwah responded

Thank you for reviewing your service experience! We aim to provide a time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Paul Ciriello pciriello@cadillacofmahwah.com | Cadillac of Mahwah

August 05, 2017

Oil change everything went well The service was excellent and thank you for my military discount Tim was very courteous and give you an update on what time the work was going to be c More

by Lesduke1094
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Gannon
Sep 11, 2017 -

Cadillac of Mahwah responded

We are truly grateful for this awesome review! We are thrilled that Tim was able to take care of you. He is a great asset to our team and we appreciate him providing you excellent service. Thank you again and we look forward to the opportunity to work with you in the future. Best, Paul Ciriello pciriello@cadillacofmahwah.com | Cadillac of Mahwah

July 25, 2017

Great service It was a pleasure doing business with your dealership. Service was professional and prompt. Thank you very much. I will certainly recommend your serv More

by Cars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Orozco
July 16, 2017

Dealer went above and beyond to help . The dealer went out of the way to give me a loaner car late on a Saturday just before closing. Much appreciated! More

by Rwright
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul is always a big help no matter what we need!, Paul Ciriello
June 12, 2017

Excellent friendly and quick This dealership is equipped with an awesome waiting are that my kids love to hand and wTch tv Service department is always helpful and friendly wit More

by Kendracorrado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Marchese
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