Cadillac of Mahwah - Service Center

Excellent service rep I would recommend this dealer because the service representative is excellent she is very accommodating and communicates very well If a job is not I would recommend this dealer because the service representative is excellent she is very accommodating and communicates very well If a job is not done correctly she makes sure that it gets done right Also the sales people who leased me the CTS were very helpful too More

Treats you like you were family I had leased my Cadillac from another dealership, but had nothing but problems since the day I took the car off the lot. I headed to Cadillac of Mahwa I had leased my Cadillac from another dealership, but had nothing but problems since the day I took the car off the lot. I headed to Cadillac of Mahwah for a routine service call. I found the staff there to be most accommodating and professional. Adam walked me through everything that was going to be done, alerted me that they were going to also fix something that wasn't even at the time a recall, but as an act of good faith, they replaced a shifter cable for free. I was in and out in no time flat, and was genuinely surprised due to the heavy volume of clients there. The real show stopper for me though was Lori, who works in the showroom. She had noticed me looking a little out of sorts, and had asked me if anything was wrong. I had informed her that I seemed to have misplaced my cell phone, and was desperate to make some necessary calls for work, while I was at the dealership. Being a business owner, not having my phone is crippling. Lori was kind enough,m and alert enough to not only pick up on my distress from half way across the floor, but kind enough to loan me her phone so I could make the necessary calls, which in essence saved a large contract I was working on getting signed with a client. I cannot underscore how valuable it is to have employees like her, who go above and beyond the scope of their normal expected duties. I would hire someone with such devotion to the job like she has 100 times over. Bravo Cadillac of Mahwah, for having the insight to hire such dedicated employees!!! More

I have had nothing but problems with my Cadillac since the day after I purchased it. Every time I was in there I dealt with Dennis who always seemed to be inconvenienced by doing his job. The 1st time I e the day after I purchased it. Every time I was in there I dealt with Dennis who always seemed to be inconvenienced by doing his job. The 1st time I ever brought my car in for service they stole my change out of the ashtray which I use for tolls. Though it was only a few dollars no one should have taken it in the 1st place. When I said something to Dennis he told me it was vacuumed up when they cleaned the car & if I wanted it I should've taken it when I dropped the car off. Completely false no one should have touched it since it was mine. Then when bringing my car in for an oil change, I was told one price & charged a completely different & more expensive price. When I told Dennis what the receptionist had quoted me & she even verified that he simply walked away & still charged me the higher price. When I tried to speak with him about it he refused to listen & told me it didn't matter what she said. Most recently I brought my car in for a problem with the sun roof. I was told the problem was fixed however the next time I went to open the sun roof not only was it not fixed but now I couldn't even open it. I called up to make an appointment & wanted to know why it wasn't fixed. The receptionist told me I must've broken it again. Now they "fixed" it & my sunroof is no longer automatic. To top it all off my car has been in there since I bought it for problems with the radio. Each & every time they told me there was no problem. Now they're telling me there is a problem but I have no warranty so I would need to pay $1200. I told them I still have a warranty & which point they told me they are no longer willing to service my vehicle More

Cadillac of Mahwah's service is always professional and outstanding. Their detailing services are also top-notch. I have been a car enthusiast for many years, and this place, by far, gets 5 stars in my b outstanding. Their detailing services are also top-notch. I have been a car enthusiast for many years, and this place, by far, gets 5 stars in my book! More