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Cadillac of Naperville
Naperville, IL
161 Reviews
WELCOME TO CADILLAC OF NAPERVILLE
Cadillac of Naperville believes in giving customers more choices, which is why we offer one of the largest Cadillac inventories in Naperville so that we can cater to each customer’s unique desires.
Cadillac of Naperville is proud to serve the greater Chicago, IL area, including Lombard and Aurora. We also serve our customers near Plainfield, Westmont, Oswego and Downers Grove. Batavia, Geneva, Winfield, Bartlett, and Saint Charles customers can come to our dealership. When you come to your Naperville Cadillac dealership, you will first notice our huge inventory of new and used cars and SUVs on hand. We are now offering the newest additions to the Cadillac family, the XTS, ATS and all new XT5 for Chicago customers, at your regional dealership, Cadillac of Naperville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
By Type
Showing 161 reviews
February 20, 2019
Service experience last two visits Service dept at Naperville Cadillac has had issues the last two times I needed service. The first issue was a mistake installing my air cleaner in my Service dept at Naperville Cadillac has had issues the last two times I needed service. The first issue was a mistake installing my air cleaner in my 2015 SRX. I discovered it luckily by turning my blower to hi before I left the service area only to hear a buzzing sound. Had to wait while it was re-installed. Just recently, had an oil change among other issues with a brand new XT-4. When I started it to leave, the check engine light was on only to find someone had left the oil cap off! This shoddy work is unacceptable on vehicles costing over 50,000.00! The work I had done oil change rotation of tires and global reset because battery drained, took two and a half days because no one called me since my advisor took off sick. I was told, when I had to call for an update, that the paperwork takes over two hours to complete. Again, unacceptable. More
by Disappointed
Employees Worked With
February 10, 2019
New car purchase Love the New XT4 Sport!! Thank you Paul Stonehouse for the great service!! My third Cadillac from Paul and Cadillac of Naperville. Keep up the good Love the New XT4 Sport!! Thank you Paul Stonehouse for the great service!! My third Cadillac from Paul and Cadillac of Naperville. Keep up the good work!! More
by G$$
Employees Worked With
Paul Stonehouse, Steve Foresta
February 09, 2019
Customer Service I would like to thank Thomas Mack for his exceptional level of service as always. All issues were addressed. I really appreciate Cadilac of Napervill I would like to thank Thomas Mack for his exceptional level of service as always. All issues were addressed. I really appreciate Cadilac of Naperville thank you . More
by booth1963
Employees Worked With
January 29, 2019
5 Star Service Dealership From entrance to finalizing our purchase of a 2018 CT6 was a great experience. And not only that all the service & responses have been white glove ev From entrance to finalizing our purchase of a 2018 CT6 was a great experience. And not only that all the service & responses have been white glove ever since. Salesman was great, knowledgeable & there was no pressure to buy. The service dept. staff have been equally good. Would recommend highly to anyone! More
by AgFox
January 27, 2019
Service Center was excellent! I broke down but was able to pull into Cadillac of Naperville and have my car serviced there. They took it in immediately and the service was excellen I broke down but was able to pull into Cadillac of Naperville and have my car serviced there. They took it in immediately and the service was excellent. Thomas made everything quick, easy and painless. He was very helpful and accommodating and kept me updated throughout the day. The part I needed had to be ordered but they still had my car fixed and ready to pickup the same day. They have a nice waiting area and offered coffee and refreshments. I couldn't be happier with the service and customer service I received! More
by Stephanie P
Employees Worked With
January 12, 2019
Great Always providing good Service, especially available whenever we need. Clearly explain the situation along with the solution and cost since the beginni Always providing good Service, especially available whenever we need. Clearly explain the situation along with the solution and cost since the beginning. No surprises at the end. Great team. Thanks. More
by Dora
Employees Worked With
January 06, 2019
Super Dealer We had a great experience buying a new Cadillac XT5 with salesman Jon Blake. We got a great price on the new vehicle and for our trade-in. The entire We had a great experience buying a new Cadillac XT5 with salesman Jon Blake. We got a great price on the new vehicle and for our trade-in. The entire team was very professional. More
by XT5 Happy
Employees Worked With
December 20, 2018
Great Dealership & Deal! We are very pleased with the purchase of our Cadillac at Naperville Cadillac. Steve Foresta and his management, finance and sales team worked to get We are very pleased with the purchase of our Cadillac at Naperville Cadillac. Steve Foresta and his management, finance and sales team worked to get us a terrific deal at an affordable price. Thank you Naperville Cadillac! Rich R Ed K More
by Rich R/Ed K
Employees Worked With
Andrew Tomlinson, Aaron Thomas, Rocko , Steve Foresta
December 16, 2018
Service was too long My appointment was for 9AM my car was finished at 2PM I have the tire replacement plan yet the service department did not replace my tire they patched My appointment was for 9AM my car was finished at 2PM I have the tire replacement plan yet the service department did not replace my tire they patched it I have had flat tires on run flats in the past and no service department/ technician have patched my tires including Cadillac of Naperville until yesterday moving forward now I have to drive around awaiting for another issue to occur when I should have got a new tire that is the purpose of paying for the tire replacement plan More
by Doog
Employees Worked With
Sean Struffert
December 13, 2018
Warranty work The employees are pleasant and easy to do business with. Tom in the service department is great. Thank you for your help it is appreciated. The employees are pleasant and easy to do business with. Tom in the service department is great. Thank you for your help it is appreciated. More
by tribefan
Employees Worked With
