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Cadillac of Naperville
Naperville, IL
161 Reviews
WELCOME TO CADILLAC OF NAPERVILLE
Cadillac of Naperville believes in giving customers more choices, which is why we offer one of the largest Cadillac inventories in Naperville so that we can cater to each customer’s unique desires.
Cadillac of Naperville is proud to serve the greater Chicago, IL area, including Lombard and Aurora. We also serve our customers near Plainfield, Westmont, Oswego and Downers Grove. Batavia, Geneva, Winfield, Bartlett, and Saint Charles customers can come to our dealership. When you come to your Naperville Cadillac dealership, you will first notice our huge inventory of new and used cars and SUVs on hand. We are now offering the newest additions to the Cadillac family, the XTS, ATS and all new XT5 for Chicago customers, at your regional dealership, Cadillac of Naperville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
By Type
Showing 161 reviews
July 20, 2021
Communication was excellent and quality was fantastic with a very accurate timeframe will recommend to anyone who expects the highest quality. Jose was a joy to wok with with a very accurate timeframe will recommend to anyone who expects the highest quality. Jose was a joy to wok with More
by Milrtym4
Employees Worked With
July 17, 2021
Spent $4,100 and car had a very clunky sound when taking off from a dead stop. Left gas gage below empty with low fuel light on and very dirty floor mat area. Very disappointed with your service. I brought off from a dead stop. Left gas gage below empty with low fuel light on and very dirty floor mat area. Very disappointed with your service. I brought the car back very next day ! Please fix it right this time ! More
by Steve.bartels2
Employees Worked With
July 15, 2021
Sparing the details, I had a service issue with my 2010 Cadillac Hybrid Escalade. Being that Cadillac stopped making the Hybrid Escalade in 2013, there are not many parts available and service knowledge is Cadillac Hybrid Escalade. Being that Cadillac stopped making the Hybrid Escalade in 2013, there are not many parts available and service knowledge is limited. This dealership and specifically Thomas Mack (Service Manager) went far out of the way to accommodate my needs - my desperation. Again, sparing the details, Thomas went above and beyond my expectations and made things right. The service team and specifically Thomas at this dealership truly understand how to treat customers - you will be pleased! More
by mek2222
July 14, 2021
great service dept. best Cadillac service in the westerns burbs i will always take my car to this dealership they know how to treat their customer's burbs i will always take my car to this dealership they know how to treat their customer's More
by bposvic
Employees Worked With
blake polichnow
July 13, 2021
Service was great and timely. Jose did what he said he would do and my vehicle was serviced and ready when promised. Everyone I came into contact with was professional and responsive. would do and my vehicle was serviced and ready when promised. Everyone I came into contact with was professional and responsive. More
by john.elliott
Employees Worked With
Jose
July 06, 2021
Everyone is so helpful and professional. I trust their evaluation and recommendations for maintenance. The waiting room is very comfortable and refreshments are plentiful. I have confidence in this dealer evaluation and recommendations for maintenance. The waiting room is very comfortable and refreshments are plentiful. I have confidence in this dealership. More
by louishalkias
July 05, 2021
Chris and Jose we’re very helpful in the service department. Jose was able to get me a tow truck and Chris was able to get me a courtesy car for the weekend. And obviously mechanics were able to put department. Jose was able to get me a tow truck and Chris was able to get me a courtesy car for the weekend. And obviously mechanics were able to put in a new alternator and battery The service and work were outstanding. More
by Robertdwright
Employees Worked With
Chris and Jose
June 22, 2021
Top notch people. Friendly, knowledgeable and willing to go the extra mile to make sure you're happy. Of course dealerships are more expensive, but you're paying extra to get top service and with these peop go the extra mile to make sure you're happy. Of course dealerships are more expensive, but you're paying extra to get top service and with these people you feel like you're getting what you paid for. Take your car to them in confidence. More
by dgrunder
Employees Worked With
Other Employees :
Chris, in service, and my service tech who found my problem, and fixed it,
June 20, 2021
The most friendly visit I ever had here. Chris was Attar rice and informed me all day for my check engine light. First time offered me a loaner. I use to hate coming here but this was the best experience ev rice and informed me all day for my check engine light. First time offered me a loaner. I use to hate coming here but this was the best experience ever More
by Randi
Employees Worked With
Christopher
May 28, 2021
Appreciate the canned response, however there is absolutely no room for miscommunication in this case. I have a picture of online vehicle with the same stock number for ~110MSRP and then I have a p absolutely no room for miscommunication in this case. I have a picture of online vehicle with the same stock number for ~110MSRP and then I have a picture of your PO asking for a Misc extra 20k, so over 130k. It's taken me a lifetime to be able to buy a car like this, but I'm the little guy here and I don't have 20k extra so you can make a near-sited profit. No thanks on your offer to use Cadillac of Naperville to order another one? Integrity, Loyalty, and Customer service certainly aren't aligned with bait and switch or price gouging sales strategies. And to be clear, if GM allows to happen, well judge for yourself -( More
by b a y
Employees Worked With
J P
